Associate Director, Customer Engagement & Deployments

AKASA; New York (NY); Hybrid; USD 140,000 - 175,000; Full time

Benefits offered by this job

Flexible PTO

Health, dental, and vision coverage

HSA contributions

Parental leave

Life insurance

Home office stipend

Cell phone/internet reimbursement

Company-paid holidays

401(K) plan

Job summary

AKASA is seeking a seasoned Client Engagement lead to drive deployments of our AI-native healthcare revenue-cycle products and to demonstrate ROI after implementation.

You’ll oversee 6–8 projects, guide cross-functional pods, and ensure timely delivery while proactively managing risks and opportunities. This hybrid role requires in-office days in the SF Bay Area or NYC and minimal travel.

Qualifications

• 8+ years of experience leading software development projects.
• Healthcare experience preferred.
• Expertise in technical implementations.
• Must have client-facing experience in an enterprise software and professional services environment.

Responsibilities

• Lead implementation teams (pods) to drive product deployment for customers from contract signature.
• Manage 6-8 active projects concurrently depending on complexity.
• Execute and monitor project plans, identify issues, track risks and dependencies, and keep plans updated.
• Track progress and prepare status reports for client and internal teams.
• Demonstrate flexibility and problem-solving to deliver to clients.
• Coordinate customer communications and prep for meetings.
• Run data using dashboards to show ROI and product health post-implementation.
• Occasional travel as needed.

Skills

Leadership

Project management

Client-facing

Communication

JIRA

Confluence

PMP Certification

Education

Bachelor's Degree or relevant experience

Tools

JIRA

Confluence

Job description

AKASA is seeking a seasoned Client Engagement lead to drive deployments of our AI-native healthcare revenue-cycle products and to demonstrate ROI after implementation.

You’ll oversee 6–8 projects, guide cross-functional pods, and ensure timely delivery while proactively managing risks and opportunities. This hybrid role requires in-office days in the SF Bay Area or NYC and minimal travel.