Associate Director, Customer Engagement and Injector Training

ABBVIE; Irvine (CA); On-site; USD 142,000 - 269,000; Full time

Job summary

AbbVie Inc. is seeking an Associate Director for Customer Engagement and Injector Training to shape the education strategy for Chronic Migraine and develop scalable programs for healthcare professionals.

This role spans live, virtual, digital, and on-demand formats to elevate clinician knowledge and patient care. You will collaborate with marketing, sales, medical, regulatory, and compliance teams to deliver compliant programs, manage budgets and vendors, and lead national and regional

Qualifications

• 5+ years in pharmaceutical/biotech marketing, HCP education, customer engagement, or related commercial function.
• Experience developing and executing strategic cross-functional plans.
• Experience managing budgets, agencies, vendors, timelines, and multiple workstreams.
• Strong written, verbal, presentation, and stakeholder-management skills.
• Ability to travel up to 40%.

Responsibilities

• Lead annual customer engagement strategy for Chronic Migraine.
• Design and manage portfolio of live, virtual, digital, and on-demand education for healthcare professionals.
• Translate insights into program architecture, content strategy, delivery formats, and resources.
• Partner with brand marketing, sales, medical, regulatory, legal, compliance, operations, analytics, and agency partners.
• Lead planning for national and regional society meetings and professional organizations.
• Oversee speaker and trainer strategy and operations, including faculty identification and contracting.
• Build relationships with external experts and professional societies to address evolving needs.
• Develop operating plans, forecasts, budgets, and manage agencies/vendors.
• Establish KPIs and reporting to optimize portfolio and impact.
• Pilot innovative approaches in adult learning and digital education.
• Communicate strategy and progress to cross-functional teams and senior leadership; travel as needed.

Skills

Pharmaceutical marketing

HCP education

Customer engagement

Budget management

Stakeholder management

Travel readiness

Education

Bachelor's degree

Advanced degree preferred

Job description

Associate Director, Customer Engagement and Injector Training

• Full-time
• Salary Min: 141500
• Therapy Area: Neuroscience
• Salary Max: 268500
• Workday Global Grade: 20
• Compensation: USD 141,500 - USD 268,500 - yearly

About AbbVie

AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas including immunology, oncology and neuroscience - and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at www.abbvie.com . Follow @abbvie on LinkedIn, Facebook , Instagram , X and YouTube.

Position Summary

The Associate Director, Customer Engagement and Injector Training, is responsible for shaping and executing the customer engagement and injector education strategy for Chronic Migraine. This role leads the development of compliant, insight-driven education and training experiences that strengthen clinical confidence, elevate customer experience, and support brand objectives. The Associate Director works across the Therapeutic team and with cross-functional partners to translate business priorities and customer needs into high-quality, scalable programs and resources.

Key Responsibilities

• Lead the annual customer engagement and injector education strategy for Chronic Migraine, aligned with brand priorities, customer insights, field needs, and the broader Neuroscience strategy.
• Design, evolve, and manage an integrated portfolio of live, virtual, digital, and on-demand education and training offerings for healthcare professionals, including physicians and advanced practice providers.
• Translate customer, field, and marketplace insights into program architecture, content strategy, delivery formats, and resources that improve relevance, reach, and educational impact.
• Partner closely with brand marketing, sales, medical, regulatory, legal, compliance, operations, analytics, and agency partners to deliver initiatives that meet AbbVie standards and applicable policies.
• Lead planning and execution for HCP engagement at priority national and regional society meetings and professional organizations, in coordination with internal stakeholders.
• Oversee speaker and trainer strategy and operations, including faculty identification, contracting, training, content readiness, program quality, and compliant execution.
• Build strong relationships with external experts, customers, professional societies, field leaders, and cross-functional partners to ensure programs address evolving clinical and business needs.
• Develop annual operating plans, forecasts, and budgets; manage agency and vendor performance, scope, timelines, and spend with disciplined stewardship.
• Establish meaningful performance indicators and reporting to assess program reach, experience, quality, and business contribution; use insights to optimize the portfolio and recommend enhancements.
• Anticipate changes in adult learning, customer engagement, digital education, and the therapeutic toxin landscape; identify and pilot innovative approaches that can be scaled responsibly.
• Communicate strategy, progress, risks, and recommendations clearly to cross-functional teams and senior leadership while managing multiple high-priority initiatives in a matrixed environment.
• Travel to selected customer programs, field engagements, and professional meetings as needed.

Leadership and Collaboration

• Influence without direct authority and create alignment across diverse functions, priorities, and perspectives.
• Demonstrate enterprise leadership, sound judgment, accountability, and a strong commitment to integrity and compliance.
• Champion an inclusive, customer-centered culture and proactively share best practices across Therapeutics and AbbVie.
• Provide clear direction to agency and vendor partners and foster a high standard of quality, innovation, and execution

• Bachelor’s degree from an accredited institution; Advanced degree from an accredited institution preferred.
• Five or more years of combined experience in pharmaceutical or biotechnology marketing, HCP education, customer engagement, sales, sales training, or a related commercial function.
• Demonstrated experience developing and executing strategic plans and complex, cross-functional programs.
• Experience managing budgets, agencies, vendors, timelines, and multiple concurrent workstreams.
• Strong written, verbal, presentation, and stakeholder-management skills.
• Strong analytical and problem-solving skills, including the ability to use qualitative and quantitative insights to guide decisions and optimize customer experiences.
• Demonstrated ability to lead through change, operate effectively in a fast-paced matrix environment, and influence across levels and functions.
• Ability to travel up to 40%.

Applicable only to applicants applying to a position in any location with pay disclosure requirements under state or local law:

• The compensation range described below is the range of possible base pay compensation that the Company believes ingood faith it will pay for this role at the time of this posting based on the job grade for this position. Individual compensation paid within this range will depend on many factors including geographic location, and we may ultimately pay more or less than the posted range. This range may be modified in the future.
• We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick), medical/dental/vision insurance and 401(k) to eligible employees.
• This job is eligible to participate in our long-term incentive programs.

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested and determinable. The amount and availability of any bonus, commission, incentive, benefits, or any other form of compensation and benefits that are allocable to a particular employer remains in the Company's sole and absolute discretion unless and until paid and may be modified at the Company’s sole and absolute discretion, consistent with applicable law.

AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community. Equal Opportunity Employer/Veterans/Disabled.