Associate Director, Commercial Learning & Development, Market Access Training

CSL; King (AR); Hybrid; USD 150,000 - 190,000; Full time

Job summary

CSL Behring seeks an Associate Director, Commercial Learning & Development, Market Access Training to drive education for Market Access, Field Reimbursement, and Nurse Resource Navigator teams. You will assess training needs, design onboarding roadmaps, and deliver programs across national and regional teams in a hybrid setup.

You will partner with legal, regulatory, compliance, medical affairs, marketing, and sales leadership to align strategy, ensure content accuracy, and measure impact.

Qualifications

• Bachelor's degree required; advanced degree preferred.
• 5 to 8+ years combined experience in pharmaceutical/biotech commercial operations, field sales, market access, account management, or commercial training.
• Deep working knowledge of U.S. payer dynamics, health economics, and the healthcare reimbursement ecosystem.
• Strong adult learning, instructional design, and project management experience.
• Exceptional presentation, strategic thinking, and stakeholder management skills.

Responsibilities

• Own the development and implementation of tactical training plans for Market Access and related teams.
• Maintain knowledge of reimbursement systems, prior authorizations, health economics, and market access dynamics.
• Identify team gaps by partnering with commercial leaders and team members.
• Build onboarding roadmaps and continuous learning resources for Market Access, Field Reimbursement, and Nurse Resource Navigator teams.
• Oversee training content lifecycle and ensure launch readiness.
• Facilitate workshops at national meetings and virtual training via Teams; support Sales training as needed.
• Collaborate with legal, regulatory, compliance, medical affairs, marketing and sales leadership to keep content accurate.
• Identify skill gaps, track learning metrics, and evaluate training effectiveness.

Skills

Adult learning

Instructional design

Project management

Stakeholder management

Presentation skills

Education

Bachelor's degree

Advanced degree preferred

Job description

The Opportunity

Reporting to the Director, Commercial Learning & Development in this newly created

The Opportunity

Reporting to the Director, Commercial Learning & Development in this newly created Associate Director, Commercial Learning & Development, Market Access Training role, you will be responsible for driving impact of Market Access, Field Reimbursement Manager, and Nurse Resource Navigator teams by providing on-going learning and educational programs. You will conduct training needs assessments, design, develop, and deliver comprehensive training programs. You will support product training as needed. This is a hybrid role, requiring three (3) days of onsite work weekly.

The Role

Learning Strategy

• Own the development and implementation of tactical training plans for Market Access (National, Corporate and Regional Account) and Field Reimbursement Manager/Nurse Resource Navigator teams.

Subject Matter Expertise

• Maintain deep knowledge of reimbursement systems, prior authorizations, health economics and general market access channel dynamics.

Gap Analysis

• Identify team capabilities and knowledge gaps by partnering with commercial leaders and team members.

Curriculum Design

• Build comprehensive onboarding roadmaps and advanced continuous learning resources for Market Access, Field Reimbursement and Nurse Resource Navigator teams.

Content Lifecycle Management

• Oversee development, review, and compliance updates for training materials, workshops, and launch readiness programs.

Program Delivery

• Facilitate workshops at national in-person meetings and virtual training via Teams. Support Sales new hire training and delivers product training as needed.

Cross-Functional Collaboration

• Partner with legal, regulatory, compliance, medical affairs, marketing, and sales leadership to align strategy and tactics with training and keep training content updated and accurate.

Performance Assessment

• Identify skill gaps, track learning metrics, and evaluate the effectiveness of training interventions.

Your Skills & Abilities

• Bachelor's degree required; advanced degree in a related scientific, business, or educational discipline preferred.
• Strong adult learning, instructional design, and project management experience are a plus.
• 5 to 8+ years combined experience in pharmaceutical/biotech commercial operations, field sales, market access, account management, or commercial training.
• Deep working knowledge of U.S. payer dynamics, health economics, and the healthcare reimbursement ecosystem.
• Exceptional presentation, strategic thinking, and stakeholder management skills.

Travel Requirements

• Domestic travel may be required from time to time (up to 25%).

About CSL Behring

CSL Behring is a global biotherapeutics leader driven by our promise to save lives. Focused on serving patients' needs by using the latest technologies, we discover, develop and deliver innovative therapies for people living with conditions in the immunology, hematology, cardiovascular and metabolic, respiratory, and transplant therapeutic areas. We use three strategic scientific platforms of plasma fractionation, recombinant protein technology, and cell and gene therapy to support continued innovation and continually refine ways in which products can address unmet medical needs and help patients lead full lives.

CSL Behring operates one of the world’s largest plasma collection networks, CSL Plasma. Our parent company, CSL, headquartered in Melbourne, Australia, employs 32,000 people, and delivers its lifesaving therapies to people in more than 100 countries.

To learn more about CSL, CSL Behring, CSL Seqirus and CSL Vifor visit https://www.csl.com/ and CSL Plasma at https://www.cslplasma.com/.

Our Benefits

For more information on CSL benefits visit How CSL Supports Your Well-being | CSL.

You Belong at CSL

At CSL, Inclusion and Belonging is at the core of our mission and who we are. It fuels our innovation day in and day out. By celebrating our differences and creating a culture of curiosity and empathy, we are able to better understand and connect with our patients and donors, foster strong relationships with our stakeholders, and sustain a diverse workforce that will move our company and industry into the future.

To learn more about inclusion and belonging visit https://www.csl.com/careers/inclusion-and-belonging

Equal Opportunity Employer

CSL is an Equal Opportunity Employer. If you are an individual with a disability and need a reasonable accommodation for any part of the application process, please visit https://www.csl.com/accessibility-statement.