Associate Director, Commercial Learning & Development, Market Access Training

CSL Plasma Inc.; King of Prussia (PA); Hybrid; USD 140,000 - 180,000; Full time

Job summary

CSL Behring is seeking an Associate Director of Commercial Learning & Development, Market Access Training, to design and deliver education across Market Access teams. You will own strategic learning plans, address knowledge gaps, and ensure compliant content for onboarding and ongoing development.

The role includes facilitating national and virtual trainings, and partnering with legal, regulatory, medical affairs, and sales leadership.

Qualifications

• Bachelor’s degree required; advanced degree preferred in related field.
• Strong adult learning, instructional design, and project management experience.
• Deep working knowledge of U.S. payer dynamics, health economics, and healthcare reimbursement.

Responsibilities

• Own development and implementation of tactical training plans for Market Access and related teams.
• Maintain deep knowledge of reimbursement systems and health economics.
• Identify gaps by partnering with commercial leaders and team members.
• Build onboarding roadmaps and ongoing learning resources.
• Oversee content lifecycle and ensure training materials are up-to-date and compliant.
• Deliver workshops at national in-person meetings and virtual sessions via Teams.
• Collaborate with legal, regulatory, compliance, and marketing to align content.
• Track learning metrics and assess training effectiveness.

Skills

Adult learning

Instructional design

Project management

Stakeholder management

Presentation skills

Strategic thinking

Training delivery

Education

Bachelor’s degree

Advanced degree

Tools

Microsoft Teams

Job description

The Opportunity

Reporting to the Director, Commercial Learning & Development in this newly created Associate Director, Commercial Learning & Development, Market Access Training role, you will be responsible for driving impact of Market Access, Field Reimbursement Manager, and Nurse Resource Navigator teams by providing on-going learning and educational programs. You will conduct training needs assessments, design, develop, and deliver comprehensive training programs. You will support product training as needed. This is a hybrid role, requiring three (3) days of onsite work weekly. #LI-hybrid

The Role

Learning Strategy: Own the development and implementation of tactical training plans for Market Access (National, Corporate and Regional Account) and Field Reimbursement Manager/Nurse Resource Navigator teams.

Subject Matter Expertise: Maintain deep knowledge of reimbursement systems, prior authorizations, health economics and general market access channel dynamics.

Gap Analysis: Identify team capabilities and knowledge gaps by partnering with commercial leaders and team members.

Curriculum Design: Build comprehensive onboarding roadmaps and advanced continuous learning resources for Market Access, Field Reimbursement and Nurse Resource Navigator teams.

Content Lifecycle Management: Oversee development, review, and compliance updates for training materials, workshops, and launch readiness programs.

Program Delivery: Facilitate workshops at national in-person meetings and virtual training via Teams. Support Sales new hire training and delivers product training as needed.

Cross-Functional Collaboration: Partner with legal, regulatory, compliance, medical affairs, marketing, and sales leadership to align strategy and tactics with training and keep training content updated and accurate.

Performance Assessment: Identify skill gaps, track learning metrics, and evaluate the effectiveness of training interventions.

Your Skills & Abilities

Bachelor’s degree required; advanced degree in a related scientific, business, or educational discipline preferred. Strong adult learning, instructional design, and project management experience are a plus. 5 to 8+ years combined experience in pharmaceutical/biotech commercial operations, field sales, market access, account management, or commercial training. Deep working knowledge of U.S. payer dynamics, health economics, and the healthcare reimbursement ecosystem. Exceptional presentation, strategic thinking, and stakeholder management skills.

Travel Requirements

Domestic travel may be required from time to time (up to 25%).

About CSL Behring

CSL Behring is a global biotherapeutics leader driven by our promise to save lives. Focused on serving patients’ needs by using the latest technologies, we discover, develop and deliver innovative therapies for people living with conditions in the immunology, hematology, cardiovascular and metabolic, respiratory, and transplant therapeutic areas. We use three strategic scientific platforms of plasma fractionation, recombinant protein technology, and cell and gene therapy to support continued innovation and continually refine ways in which products can address unmet medical needs and help patients lead full lives. CSL Behring operates one of the world’s largest plasma collection networks, CSL Plasma. Our parent company, CSL, headquartered in Melbourne, Australia, employs 32,000 people, and delivers its lifesaving therapies to people in more than 100 countries. To learn more about CSL, CSL Behring, CSL Seqirus and CSL Vifor visit https://www.csl.com/ and CSL Plasma at https://www.cslplasma.com/.

Our Benefits

For more information on CSL benefits visit How CSL Supports Your Well-being | CSL.

Equal Opportunity Employer

CSL is an Equal Opportunity Employer. If you are an individual with a disability and need a reasonable accommodation for any part of the application process, please visit https://www.csl.com/accessibility-statement. CSL is an Equal Opportunity Employer. If you are an individual with a disability and need a reasonable accommodation for any part of the application process, please click here. CSL Global Privacy Notice for Job Applicants and Candidates