Associate Director, Cloud Operations & Incident Response

The Depository Trust & Clearing Corporation (DTCC); Tampa (FL); Hybrid; USD 140,000 - 190,000; Full time

Benefits offered by this job

Health insurance

Pension

Paid Time Off

Job summary

DTCC is seeking a Senior Cloud Operations Engineer to join our hybrid team supporting AWS, Azure, and on-prem workloads. You will own incident response on a 24x7 shift, drive cross-domain incidents to resolution, and lead automation efforts to reduce manual work across critical financial market services.

You will manage engineers on shift rotations, enforce change governance, and collaborate with Platform Engineering and Delivery teams to elevate operational excellence.

Qualifications

• Minimum of 8 years of related experience.
• Bachelor's degree preferred or equivalent experience

Responsibilities

• Own incident response on your shift in a 24x7 hybrid cloud environment that supports critical financial market operations.
• Drive complex, cross-domain incidents to resolution across AWS, Azure, on-prem, and hybrid infrastructure.
• Manage engineers on your shift rotation, developing them into independent decision-makers who can run incidents.
• Lead your team's build work on operational tooling and automation between incidents, with a focus on eliminating recurring manual work.
• Prioritize work based on incident patterns, translating recurring failures into automation that prevents recurrence.
• Enforce production change governance on your shift, including reconciliation of manual changes back into infrastructure-as-code within SLA.
• Maintain operational visibility through daily change posture awareness and pattern detection.
• Partner across Platform Engineering, Application Teams, and Delivery Engineering to ensure operational excellence drives improvements across the organization.

Skills

Cloud operations

SRE

Infrastructure engineering

AWS

Azure

Kubernetes

Linux

Windows

Python

Terraform

CI/CD

AI-assisted ops

Observability

Education

Bachelor's degree or equivalent

Tools

Grafana

Prometheus

Datadog

CloudWatch

Dynatrace

VMware

Job description

DTCC is seeking a Senior Cloud Operations Engineer to join our hybrid team supporting AWS, Azure, and on-prem workloads. You will own incident response on a 24x7 shift, drive cross-domain incidents to resolution, and lead automation efforts to reduce manual work across critical financial market services.

You will manage engineers on shift rotations, enforce change governance, and collaborate with Platform Engineering and Delivery teams to elevate operational excellence.