Associate Director, Clinician Network

Cogstate; New Haven (CT); Remote; USD 145,000 - 165,000; Full time

Job summary

Join a pioneering company in brain health as an Associate Director, Clinician Network. In this impactful role, you'll lead the strategic growth of a global clinician network, enhancing service delivery and operational efficiency in clinical trials. Collaborating with cross-functional teams, you'll implement innovative processes and systems that ensure superior data quality and scalability. This position offers a unique opportunity to drive meaningful change in neuroscience while working in a supportive, virtual-first environment. If you're passionate about improving patient outcomes and thrive in a collaborative setting, this is the perfect opportunity for you.

Benefits

Remote Work Practices

Generous Paid Time-off

401(k) Matching

Health, Dental & Vision Coverage

Short-Term & Long Term Disability Life Insurance

Pre-Tax Benefits

Learning & Development Opportunities

Qualifications

• 10+ years of clinical trials operations experience in a regulated environment.
• Strong knowledge of neuropsychological assessment tools.

Responsibilities

• Oversee clinician recruitment, onboarding, and training processes.
• Collaborate with internal teams to ensure quality training and data analysis.

Skills

Clinical Trials Operations

Team Management

Problem Solving

Data Analysis

Change Management

Leadership

Education

BA/BS Degree

Master's Degree

Tools

MS Office Suite

Learning Management Systems

Database Management Systems

Job description

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At Cogstate, we're advancing the science of brain health—making it faster, easier, and more accurate to assess cognition across clinical trials, healthcare settings, and everyday life.

Our digital cognitive assessments are trusted by researchers, clinicians, and pharmaceutical partners around the world, helping to drive breakthroughs in neuroscience and improve outcomes for people living with neurological conditions. Founded on decades of cognitive science and backed by rigorous validation, Cogstate's assessments are used in more than 150 countries and over 2,000 clinical trials.

Our global team of experts—spanning psychology, data science, operations, and technology—works together to solve complex challenges in brain health assessment, always with a patient-first mindset. Whether we're supporting a multinational Alzheimer's trial or developing tools to bring cognitive testing into routine care, our work is meaningful, collaborative, and constantly evolving.

At Cogstate, we're not just imagining the future of brain health—we're building it.

That's why we're seeking an Associate Director, Clinician Network to lead the strategic growth and operations of Cogstate's global clinician network.

Responsibilities include progressing the vision for the clinician network, expanding the infrastructure and refining tech-enabled processes and systems with an emphasis on scalability and data quality, fostering highly collaborative and responsive relationships among various internal and external stakeholders, and attracting and developing consultants and staff to support expansion into new therapeutic areas and geographies.

Cogstate's global network of clinicians play a significant role in supporting global industry sponsored clinical trials. The primary role of the Clinician Network service is to recruit, train, and oversee highly experienced psychologists/neuropsychologists (clinician consultants) so they can perform essential data quality assurance services such as rater training, monitoring, and central rating activities for pharmaceutical industry clinical trials. Clinician activities include live training sessions with raters, administration of remote cognitive assessments to clinical trial participants, and supporting performance monitoring of assessments administered by raters. The Associate Director, Clinician Network would oversee the functional team and global clinician network of consultants.

Key activities will include strategic planning, service area growth and process development, input into innovation roadmap, implementation of processes and systems, people leadership, problem solving, and data-driven decision making to ensure operational effectiveness and efficiency. This individual will collaborate closely with Clinical Trials leadership and shared services teams including finance, people and culture, business development, marketing and IT.

Reporting to the Vice President (AVP) of Clinical Operations and Rater Services, the Associate Director will drive the strategic growth of the clinician network, enhance service delivery in CNS therapeutic areas, and optimize collaboration across internal and external stakeholders. Key responsibilities include operations management, innovation, strategic planning, and data-driven decision-making to ensure scalability, efficiency, and superior data quality in clinical trials.

Key Responsibilities

• Work closely with other functional areas in Clinical Trials to generate clear and efficient study delivery processes and SLAs for clinician network services.
• Collaborate with internal stakeholders to ensure quality training, recalibration, data analysis, and remediation programs are implemented.
• Act as escalation point of contact for Clinician Network staff, consultants, and service offerings.
• Oversee staff responsible for supporting services including clinician recruitment, onboarding, calibration, and remediation programs.
• Manages service budget, including regional rates, and implementation
• Oversee SOP maintenance/development and related process documents, ensuring department is compliant and audit ready.
• Improve processes across the service area and oversee the implementation of systems, best practices and metrics to ensure timely, quality, compliant, and cost-effective services.
• Implement new services, technology systems, and platforms to enable faster and more accurate tracking and reporting of functional activities for both internal staff and external stakeholders, focusing on providing a high-quality user experience.
• Develop infrastructure to support an expanding clinician network that accommodates various regions, time zones, languages, and therapeutic areas
• Build a flexible, operational workforce model that enables service scalability in the EU and APAC regions, i.e., recruitment, language support, time-zone support, cultural SMEs.
• Management of departmental staff, including hiring, training, and development.
• Demonstrate high performance in leading and mentoring team members, growing and developing staff.
• Facilitates team building and communication within and across functions/departments.
• Forecast global hiring needs, by monitoring study pipeline, and conducting skill gap assessments
• Demonstrates the appropriate management and fostering of relationships with the global clinician network.
• Successfully collaborate with leadership teams to meet study deliverables, understanding what information needs to be communicated.
• Create processes to direct work to clinicians and manage level of quality across and within programs; provide feedback to supervisors/managers on performance.
• Create data visualizations that enable stakeholders.
• Effectively manage, track, and proactively communicate key project deliverables
  
  

Requirements

• 10+ years clinical trials operations experience in Pharmaceutical, Biotech, or CRO environment (previous Rater services operational experience preferred)
• BA/BS degree (relevant Master's degree preferred)
• Strong knowledge of traditional neuropsychological/ psychological assessment tools
• Proficiency with MS products, learning management systems, and database management systems
• Knowledge of software development lifecycle
  
  

Experience

• 10+ years of professional services delivery in a regulated clinical research environment
• 10+ years of successful mid to large size team management, encompassing the entire employee lifecycle (includes resource planning and allocation, hiring, mentoring, and coaching).
• Strong change management experience in regulated clinical research environment (process evaluation, development)
• Demonstrated skills in creating and implementing new technology systems.
  
  

Skills, Knowledge and Specialist Expertise

• Proven ability to recruit, mentor and develop high-performing teams, providing ongoing training and support
• Success in managing and engaging teams, showing strong leadership, motivation, conflict resolution skills, and oversight of function processes and deliverables
• Excellent problem solving, decision making, and organizational skills
• Highly driven individual who can demonstrate initiative and implement best practices
• Ability to prioritize based on business need/impact and company strategic focus areas
• General awareness of information technology/product development concepts and terminology
• Comfortable working in new technology platforms
  
  

What's In It For You

• Remote Work Practices: Cogstate is a virtual first company. Cogstate employees can work from anywhere where Cogstate is registered to business within the United States, Australia, or the United Kingdom!
• Generous Paid Time-off: Cogstate employees receive 20 days of vacation leave, 10 days of personal leave and 10 paid public holidays.
• 401(k) Matching: As you invest in yourself and your future, Cogstate invests in you too: we match up to3% of your yearly salary in Cogstate's 401k program.
• Competitive Salary: We offer competitive base salaries plus additional earning opportunities based on the position.
• Health, Dental & Vision Coverage: We've invested in comprehensive health & dental insurance options with competitive company contributions to help when you need it most. We also offer free vision insurance for all full-time employees.
• Short-Term & Long Term Disability Life Insurance: 100% employer sponsored
• Pre-Tax Benefits: Healthcare and Dependent Care Flexible Spending Accounts
• Learning & Development Opportunities: Cogstate offers a robust learning program from mentorships to assistance with programs to improve knowledge or obtain certifications in applicable areas of interest.
  
  

Wage Range

$145,000—$165,000 USD

Our Culture

We bring our whole selves to work every day. We're courageous and we deliver together. We're passionate individuals who enjoy working together. We're brave enough and care enough to have the right conversations to get the best outcome and are famous for our can-do attitude. We see challenges as opportunities and move with pace to achieve our goals.

If you're ready to help us in our journey to optimize the measurement of brain health around the world, please apply now!

Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on the company. If you need assistance in applying please email [e-mail].

Privacy Notice for Job Applicants

Cogstate is committed to protecting your personal data. We collect and process your information for recruitment purposes in compliance with applicable laws, including the Australian Privacy Principles (APPs), the UK General Data Protection Regulation (UK GDPR), California Consumer Privacy Act (CCPA), Virginia Consumer Data Protection Act (VCDPA), Colorado Privacy Act (CPA), and similar laws in other jurisdictions.

For more information on how we collect, use, and protect your data, and your rights under these laws, you can find Cogstate's privacy policy by clicking here.

Seniority level

• Seniority level

  Director

Employment type

• Employment type

  Full-time

Job function

• Job function

  Business Development and Sales

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