Associate Director, Client Operations

Publicis Collective; Atlanta (GA); On-site; USD 95,000 - 132,000; Full time

Job summary

An established industry player is seeking an Associate Director for Client Operations to lead a dynamic team in the heart of Atlanta. This pivotal role involves overseeing invoice processes, training team members, and enhancing operational efficiencies. With a focus on collaboration and problem-solving, you'll work closely with various departments to ensure seamless operations. This position offers tremendous learning potential and high visibility within the agency. Join a forward-thinking company that values diversity and fosters an inclusive environment, while enjoying comprehensive benefits and a competitive salary package.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

Disability Insurance

401K

Parental Leave

Tuition Reimbursement

Flexible Time Off

Qualifications

• 5+ years in operations or reconciliation roles, preferably in media or advertising.
• Proficiency in Microsoft Office, especially Excel with vlookup and pivot tables.

Responsibilities

• Oversee invoice clearing process across clients and manage team workload.
• Lead career development through training and coaching of team members.

Skills

Operations Management

Reconciliation

Analytical Skills

Problem-Solving

Communication Skills

Team Collaboration

Education

Bachelor's Degree

Tools

MediaTools

Prisma/MediaOcean

Microsoft Excel

Job description

2 days ago Be among the first 25 applicants

Company Description
At Publicis Collective, we know tomorrow’s challenges won’t be solved by today’s solutions. It’s why we support our teams with the resources and tools they need to continue redefining the future of marketing. We are an incubator for high-performing talent and a launchpad for ideas that push the boundaries of what’s possible. As part of the global Publicis Media network, we’re backed by the power, scale, and benefits of Publicis Groupe, one of the largest marketing and communications platforms worldwide.

Our Values
Curious - Going beyond the brief to deliver exceptional outcomes.
Open - Valuing diverse perspectives and new ways of working.
Driven - Ambitious, rigorous, and resilient in pursuit of excellence.

If you are a collaborative practitioner passionate about media and making a real impact, we want to hear from you. Let’s shape the future together.

Overview

The Client Operations department manages client-specific operational tasks across practice areas, working closely with Strategy, Investment, HR, Finance, Invoice Reconciliation, and Agency Administration & Compliance. We centralize and standardize fundamental work and find smarter, faster ways of working. We create a space for highly organized problem-solvers, providing a critical foundation for the agency.

The Associate Director, Client Operations will work across well-known clients, with tremendous learning potential and high visibility. Responsibilities include training and developing team members in media systems and processes related to Invoice Reconciliation, Platform Tax, and Vendor Payment Requests, leading vendor invoice processing, and ensuring timely completion of tasks. This role requires mastery of current media systems, understanding of policies and procedures, and proven success in these areas.

Responsibilities

• Oversee invoice clearing process across clients
• Collaborate with Director on team roles, responsibilities, and project prioritization
• Manage workload of Supervisors and Senior Associates
• Lead career development through training and coaching
• Proactively solve problems and improve efficiencies
• Maintain positive relationships with agency contacts, vendors, and internal teams
• Guide media contacts through reconciliation processes
• Lead key processes involving multiple agency teams
• Respond to urgent issues via email after hours when necessary
• Review work in progress and address issues
• Identify and resolve process issues
• Escalate issues as needed to meet deadlines
• Provide regular reporting on open items and other metrics
• Act as primary contact with vendors for reporting and payment issues
• Participate in system training and testing
• Handle high-profile or sensitive client reconciliations
• Support the Director with special projects and client interactions
• Coordinate with peers on account-specific requests

Qualifications

• 5+ years in operations, reconciliation, or similar roles, preferably in media or advertising agencies
• Experience with MediaTools and Prisma/MediaOcean
• Proficiency in Microsoft Office, especially Excel (vlookup, pivot tables, formulas)
• Strong quantitative, analytical, and problem-solving skills
• Ability to adapt in a fast-paced environment
• Team-oriented with the ability to meet deadlines independently
• Excellent organization, attention to detail, and time management
• Strong relationship-building and communication skills
• Ability to teach others and share knowledge

Additional Information

We celebrate diversity and foster an inclusive environment. Our benefits include medical, dental, vision, disability, 401K, parental leave, tuition reimbursement, and flexible time off. For accommodations, contact [e-mail].

Compensation Range: $95,950 - $131,300 annually. Application deadline: 05/08/2025. All information is confidential per EEO guidelines.