Associate Director, Category Management

Chewy; Boston (MA); On-site; USD 149,000 - 245,000; Full time

Benefits offered by this job

401(k)

Annual equity grant

Annual bonus potential

Medical insurance

Dental & vision

Parental leave

Pet adoption reimbursement

Paid holidays

Job summary

Chewy is seeking a Senior Category Manager for Virtual Healthcare Services to drive category strategy, optimize performance, and collaborate with cross-functional teams across the business. This role emphasizes data-driven decision making, P&L ownership, and market insights.

The position reports to Chewy's leadership and requires strong analytical skills, stakeholder influence, and the ability to accelerate time to market while maintaining a world-class customer experience.

Qualifications

• Bachelor’s degree or 5+ years of relevant experience in ecommerce or healthcare.
• 4+ years in business analytics with P&L ownership.
• Proven track record launching and scaling ventures.
• Strong stakeholder relationship skills and cross-functional influence.
• Excellent communication, both written and verbal, with senior leaders.
• Proficiency in Excel; SQL and Tableau experience required.

Responsibilities

• Identify opportunities within the category to optimize and maximize performance through ongoing analysis across metrics and customer cohorts.
• Use insights from analysis to improve product, promotions, marketing, or operations for profitability and customer experience.
• Lead regular business updates and deep dives on performance to team members, stakeholders, and executives.
• Lead market sizing, customer segmentation, trends, and competitive analysis for Virtual Healthcare.
• Partner with Finance and Marketing to align demand and supply forecasts with revenue targets.
• Collaborate with Chewy units to explore new virtual care offerings meeting goals.
• Drive promotional strategy for Virtual Healthcare offerings and measure effectiveness.

Skills

Data analysis

P&L management

Stakeholder management

Excel

Tableau

SQL

Business strategy

Project management

Cross-functional leadership

Data storytelling

Education

Bachelor’s degree or 5+ years experience

Tools

SQL

Tableau

Job description

Job Description:

Our Opportunity:

Are you a data-driven business manager passionate about meeting customer needs while delivering business value? Do you thrive in a dynamic environment that requires blending a strategic, adaptive mindset with the ability to manage multiple simultaneous projects and stakeholders? Are you equally comfortable deep diving complex customer data and presenting recommendations based on that data to senior leaders? If so, we want to hear from you!

Chewy is seeking a Senior Category Manager, Virtual Healthcare Services to be part of our team as we make pet healthcare more affordable and accessible to all US households. In this role, you’ll use strong business acumen, creative problem-solving skills, and rigorous, analytical thinking to deliver simple solutions that improve both customer and business outcomes. As a tireless advocate for our customer and category, you’ll work with internal colleagues, cross-functional leaders and key Chewy partners to develop and execute business strategies with a focus on accelerating time to market and adapting based on learnings. The ideal candidate will be a self-starter with a passion for innovation and a high level of flexibility and commitment. The ability to effectively prioritize and multi-task is a must, together with excellent project management skills and laser sharp attention to detail. Additionally, you must demonstrate the ability to dive deep into root cause problems, develop solutions, implement actions, and report on results. Keys to success in this role include strong ownership values, a passion for innovation, and the ability to accelerate time to market.

What you’ll do:

• Identify opportunities within the category to optimize and maximize performance by conducting ongoing analysis of business performance across a range of metrics and customer cohorts

• Use insights gained through analysis to recommend improvements to product, promotional, marketing, or operational approaches to maximize profitability while maintaining a world class customer experience.

• Implement and lead processes to provide regular business updates and ad hoc deep dives on performance to team members, stakeholders, and executives.

• Lead market sizing, customer segmentation, industry trends, competitive positioning, and competitive analysis efforts within the Virtual Healthcare team.

• Using a deep understanding of P&L drivers and trade-offs, partner with Workforce Management and Marketing to develop and adjust demand and supply forecasts to meet and exceed revenue and profitability targets.

• Work closely with other Chewy business units to identify opportunities to leverage existing or develop new virtual care offerings to meet category and company goals.

• Drive promotional strategy for Virtual Healthcare offerings, including definition, execution, analysis, and ongoing iteration. Track program/promotional effectiveness and recommend changes and improvements.

• Work cross-functionally with finance, marketing, workforce management, product management, customer insights, and customer service to ensure collaboration as well as holistic planning and execution.

What you’ll need:

• Bachelor’s degree, or 5+ years of applicable professional or military experience, ideally in ecommerce, merchandising, retail, FMCG, or similar organizations.

• 4+ years of experience with business analysis and P&L management.

• Proven track record of launching and rapidly scaling early-stage business ventures.

• Strong history of building trusted relationships and influencing stakeholders across organizations by deeply understanding their business and business needs.

• Excellent interpersonal and communication skills (written and verbal), including experience communicating with and influencing leaders 2+ levels above.

• Highly analytical and data driven mindset, with proven ability to convert data and trends into insights and actionable business recommendations, using data visualization and narratives to create a compelling message.

• Proven track record of setting strategy and driving alignment across cross-functional teams, balancing high quality execution with the ability to move quickly.

• Strong organization skills and ability to juggle multiple priorities and deliverables, using high judgment to dynamically adjust priorities based on business performance.

• Highly proficient with Excel; knowledge of Tableau and SQL.

Bonus:

• MBA or equivalent background preferred

• Veterinary, Healthcare, Services, Management Consulting, or e-commerce experience preferred

The base salary range for this role is $149,000 - $245,000.00.

• The specific salary offered to a candidate may be influenced by a variety of factors including but not limited to the candidate’s relevant experience, education, and work location. In addition, this position is eligible for 401k and a new hire and annual equity grant. C08+ positions may also be eligible for annual bonus.

We offer different types of insurance and benefits, such as medical/Rx, vision, dental, life, disability, hospital indemnity, critical illness, and accident. We offer parental leave, family services benefits, backup dependent care, flexible spending accounts, telemedicine, pet adoption reimbursement, employee assistance program, and many discounts including 10% off pet insurance and 20% off at Chewy.com.

Exempt salary team members have unlimited PTO, subject to manager approval. Team members will receive six paid holidays per year. Team members may be eligible for paid sick and family leave in compliance with applicable state and local regulations.

Chewy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, gender, citizenship, marital status, religion, age, disability, gender identity, results of genetic testing, veteran status, as well as any other legally-protected characteristic. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [e-mail].

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