Associate Director, Business Operations

Hearts & Science; New York (NY); On-site; USD 70,000 - 125,000; Full time

Job summary

Omnicom seeks an Associate Director, Business Operations, to drive operational excellence across planning, investments, and vendor management for a key account. You will partner with senior leadership to marshal cross‑functional teams and ensure timely delivery of campaigns and client deliverables.

The role emphasizes process discipline, financial rigor, and effective communication, with involvement in budgeting, invoicing, and governance across onshore and offshore resources.

Qualifications

• Bachelor’s degree in business administration or related field.
• Proven experience in project management with multi‑project delivery.
• Ability to interface with senior leadership and cross‑functional teams.
• Experience in budgeting and vendor management.
• Strong communication and leadership skills.
• Experience with Agile methodologies.
• Experience with AI technologies is a plus.

Responsibilities

• Lead project management efforts to plan, launch, and report media campaigns.
• Embed finance best practices into workflow definitions and project timelines.
• Consult and confirm governance, ensure training compliance across platforms.
• Coordinate cross‑functional teams across onshore/offshore resources.
• Collaborate with investment, activation, and operations teams on/offshore.
• Ensure invoicing for fees and media is delivered timely.

Skills

Project management

Budget management

Cross-functional leadership

Agile experience

Microsoft Excel

Communication

Leadership

Vendor management

Strategic thinking

AI experience

Education

Bachelor’s degree in business administration or related field

MBA or advanced degree preferred

Tools

Media Ocean

Prisma

Media Tools

Microsoft D365

Visio

Job description

Job Description

Overview The Business Operations (Project Management) team serves as the backbone, orchestrating the intricate mechanisms that drive our business forward. From enhancing communication to managing significant investments, each member of the team plays a crucial role in aligning our activities with overarching company goals. Our culture is our cornerstone, fostering empowerment and success in both professional and personal realms for every member of our dynamic team. Through collaboration, innovation, and a relentless pursuit of excellence, our team empowers the company to navigate challenges, capitalize on opportunities, and achieve sustainable growth in a dynamic and competitive landscape. We are looking for a highly skilled and motivated Associate Director to join our dynamic Business Operations team, to fill a gap in skillset we are looking to include. The successful candidate will play a pivotal role in interfacing with senior leadership across the organization to drive operational excellence in a wide variety of business planning and operations functions, financial and vendor management, communications and engagement, and daily operations. The Associate Director, Business Operations will support the broader strategy, investment, and Marketing Science teams on a key account for our agency. This role will be critical in marshalling cross-disciplinary and inter-agency teams to drive meaningful impacts to the business and our agency-client relationship. A successful candidate will be process oriented, able to communicate effectively, and able to partner with account leadership to maintain momentum against key workstreams.

Responsibilities

• Lead project management efforts to ensure the successful planning, launch, and reporting of media campaigns.
• Confirm operational best practices with discipline teams, embedding finance expertise into workflow definitions and project timelines (e.g. client and deliverable expectations, turnaround times, client escalations, client‑facing deliverable consistency).
• Consult and confirm implementation governance and best practices, ensure training compliance across platforms.
• Lead integration and connectivity between cross‑functional teams (e.g. Planning, Integrated Investment, Marketing Science, Finance, Project Management) – inclusive of integration between onshore and offshore resources.
• Collaborate with investment + activation and operations teams both onshore and offshore, act as liaison for offshore work deployment.
• Confirm consistency in client‑facing deliverables (e.g. Budget Deliverables) in partnership with Team Leadership and BPM.
• Collaborate with Budget Project Management, Planning Analysts, and Account Leadership to ensure that all invoicing for fees and media is delivered timely.
• Ensure utilization of planning and tracking tools to ensure accurate delivery of campaign data for the client (including Proof of Performance, monthly campaign budget tracking, and bi‑weekly financial ‘status’, etc.).
• Serve as the first POC for collaboration systems and tools related inquiries, including Smartsheets, Teams, and SharePoint Support gathering of financial rigor and strategic insight around business decisions that affect both client and agency.
• Foster good working relationships and understanding with various teams as well as the client to facilitate flawless execution.
• Leverage industry experience (where applicable) to advise on best practices and address questions and/or issues as they arise.
• Assist in managing relationships with vendors, especially when discrepancies arise, finding creative solutions to complex situations.

Qualifications

• Bachelor’s degree in business administration or related field; MBA or advanced degree preferred.
• Proven experience in project management, preferably in a technology‑driven environment.
• Knowledge of the Broadcast, Digital, Print, & Strategic environment preferred.
• Familiarity with Media Ocean, Prisma, and Media Tools preferred.
• Advanced Microsoft Excel skills a must, ability to work with large excel spreadsheets.
• Strong ability to problem solve to develop solutions, troubleshooting a must.
• 4+ years’ experience managing multiple projects delivering value to internal customers to maximize their workflow productivity levels.
• Intellectually curious and ability to ask the right questions to solve a business problem even when the problem is not explicitly stated.
• Effective communication and leadership skills, with the ability to influence and collaborate effectively across all levels of the organization.
• Demonstrated ability to drive results and manage multiple projects simultaneously in a fast‑paced environment.
• Experience with Agile framework and methodology, understanding of the software development process.
• Experience in artificial intelligence or related technologies is highly desirable.
• Exceptional critical thinking skills and mindfulness.
• Proficiency in Microsoft Office Suite (Visio, Excel, PowerPoint, Outlook, and Word), O365 experience a plus.
• Experience with Microsoft D365 a plus.

New York: $70,000.00-$125,000.00

Job Function

Media

Job Subfunction

Media Operations

Omnicom’s policy requires employees to work in the office for a minimum of three days a week, unless additional in‑office days are directed by their agency or manager. Our objective is to increase this requirement over time, and many of our agencies as well as Omnicom’s corporate group already require five days of in‑office attendance.

Omnicom is committed to hiring and developing exceptional talent. We agree that talent is uniquely distributed, and we’re focused on developing inclusive teams that can bring the best solutions to everything we do. We strongly believe that celebrating what makes us different makes us better together. Join us—we look forward to getting to know you. We will process your personal data in accordance with our Recruitment Privacy Notice.

Link to Recruitment Privacy Notice: https://www.omc.com/privacy-notice

It is the policy of Omnicom and any of its affiliates to provide equal employment opportunities to all employees and applicants for employment without regard to race, religion, color, ethnic origin, gender, gender identity, age, marital status, veteran status, sexual orientation, disability, or any other basis prohibited by applicable federal, state, or local law. EOE/AA/M/D/V/F.