Associate Director, Access & Reimbursement (ADAR) CV- West Texas

Novartis Group Companies; East Hanover (NJ); On-site; USD 160,300 - 297,700; Full time

Job summary

The Associate Director, Access & Reimbursement (ADAR) is a field-based role covering the Southwest Texas geography, including San Antonio, Corpus Christi, and Lubbock. The Associate must reside within the territory or within a reasonable daily commuting distance of 60 miles.

ADARs proactively provide in-person or virtual education on access and reimbursement topics to defined accounts, helping integrate Novartis products into office processes and workflows.

Qualifications

• 5+ years in pharma/biotech with Patient Services, Market Access, Sales or account management.
• At least 2 years in a Patient Services practice support role for a specialty product.
• Experience with highly complex practices/health systems to establish access.
• Strategic account management with proactive access hurdle anticipation.
• Deep expertise in manufacturer-sponsored patient support programs.
• Experience with specialty products via Specialty Pharmacy networks.
• Knowledge of reimbursement pathways (specialty pharmacy, buy‑and‑bill, retail).
• Must reside within territory or 60-mile commuting distance; travel 60‑80% of the time; valid driver’s license.

Responsibilities

• Interact with large, complex accounts to support patient access and educate providers and staff on programs.
• Work with executives, providers, administrators, billing/coding staff, claims departments, and revenue cycle managers to support patient access.
• Analyze reimbursement issues and provide solutions for providers.
• Support pull-through on local coverage decisions and communicate policy changes.
• Maintain regional access landscape expertise and act as reimbursement expert for aligned products.
• Interface with the Patient Support Center and Access & Reimbursement Managers on case management and education.
• Collaborate with NPC cross-functional teams to share insights on customer needs and barriers.
• Educate HCPs on buy-and-bill end-to-end processes and acquisition pathways.

Skills

Strategic account management

Market access

Patient services

Account management

Reimbursement expertise

Education

Bachelor's Degree

Advanced degree preferred

Job description

Job Description Summary

The Associate Director, Access & Reimbursement (ADAR) is a field‑based role covering the Southwest Texas geography, including San Antonio, Corpus Christi, and Lubbock, TX. The Associate must reside within the territory or within a reasonable daily commuting distance of 60 miles.

ADARs proactively provide in‑person or virtual education on access and reimbursement topics to defined accounts, helping integrate Novartis products into office processes and workflows. They focus on complex systems of care, integrated delivery networks, academic medical institutions, large multi‑provider specialty practices, and alternate sites of care.

Key Responsibilities

• Interact with large, complex accounts to support patient access and educate providers and staff on programs, ensuring integration of Novartis products into office workflows.
• Work with key members of therapeutic area offices—including executives, providers, administrators, billing and coding staff, claims departments, and revenue cycle managers—to support patient access.
• Analyze problems, offer solutions, and support patient reimbursement questions at the provider level. Analyze reimbursement issues as needed.
• Support pull‑through on local coverage decisions and proactively communicate policy changes that could affect other departments.
• Maintain expertise in the regional and local access landscape, anticipate changes, and act as the reimbursement expert for aligned therapeutic area products.
• Interface with the Patient Support Center and Access & Reimbursement Managers on case management, issue resolution, reimbursement support, and staff education.
• Collaborate with cross‑functional associates within NPC to share insights on customer needs and barriers related to access and reimbursement.
• Educate HCPs on approved materials regarding acquisition pathways for Novartis products, including buy‑and‑bill end‑to‑end processes, workflows, and facility pull‑through in complex accounts.

Buy and Bill Specific

• Assess access situation within the assigned geography and develop a Plan of Action (POA). Communicate the POA to appropriate personnel.
• Educate HCPs on buy‑and‑bill acquisition pathways, including white bagging, clear bagging, brown bagging, and alternate site of care for administration.
• Educate stakeholders on logistics related to ordering, payment, inventory, and product returns and replacements.
• Analyze reimbursement issues and act as the designated reimbursement expert for offices and field teams.
• Engage non‑prescribers regarding Novartis medicines, including pharmacy, system leadership, financial counselors, office administrators, and revenue cycle managers.

Minimum Requirements

• Education: Bachelor’s Degree required; business and/or biological science preferred; advanced degree preferred.
• 5+ Years of experience in the pharmaceuticals/biotech industry focused on Patient Services, Market Access, Sales, or account management, with at least 2 years in a Patient Services practice support role for a specialty product.
• Experience working with highly complex practices and/or health systems to establish access and acquisition pathways.
• Strategic account management experience with a proactive approach to anticipate access hurdles.
• Deep expertise in integrating manufacturer‑sponsored patient support programs.
• Experience with specialty products acquired through Specialty Pharmacy networks.
• Knowledge of reimbursement pathways (specialty pharmacy, buy‑and‑bill, retail).
• Must reside within territory or a 60‑mile commuting distance; able to travel 60‑80% of the time across a broad geography; valid driver’s license required.

Compensation Summary

The salary range for this position is $160,300 – $297,700 per year. Final salary is based on relevant skills and experience and will be reviewed periodically.

Compensation includes a performance‑based cash incentive and potential eligibility for annual equity awards.

US‑based employees receive a comprehensive benefits package, including health, life and disability benefits, a 401(k) with company contribution and match, and a generous time‑off package.

Driving Is an Essential Function of This Role

Driving is fundamental to this role. A fully valid and unrestricted driver’s license is required. The company provides reasonable accommodations for those with medical restrictions, provided it does not eliminate the essential function of driving.

COVID‑19 Vaccine Policy (Customer‑Facing Roles Only)

Novartis does not require vaccination but employees in customer‑facing roles must comply with customer credentialing guidelines, which may require vaccination. Reasonable accommodations will be considered as required by law.

For Field Roles with a Dedicated Training Period

New hires must complete initial training, including home study of no more than 8 hours per day and 40 hours per week.

Equal Opportunity Employer Statement

The Novartis Group of Companies are Equal Opportunity Employers. We do not discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, sex, national origin, age, sexual orientation, gender identity or expression, marital or veteran status, disability, or any other legally protected status.

Accessibility and Reasonable Accommodations

For reasonable accommodations during the application process or to perform essential functions, please email [e-mail] or call [phone] and include the job requisition number.