Associate Director (Academic Resource Center Manager) - Student Success Coaching Unit

City University of New York; New York (NY); On-site; USD 102,000 - 110,000; Full time

Job summary

City University of New York's Hostos Community College seeks an Associate Director (Academic Resource Center Manager) for the Student Success Coaching Unit. The role oversees degree planning, retention initiatives, and a team of Success Coaches, coordinating services to boost student completion.

The Associate Director reports to the SSCU Director, leads data reporting, program development, and collaboration with academic departments to enhance student support on campus.

Qualifications

• Bachelor's degree and six years' related experience required.
• Master’s Degree in Education or related field preferred.
• Experience working in higher education and in a diverse multicultural setting preferred.
• At least 4 years of experience in a supervisor/managerial role.
• Availability to work evening and weekend hours.

Responsibilities

• Manages degree completion and graduation planning including strategic initiatives to improve retention and completion rates.
• Responsible for data tracking and preparing reports focusing on retention and completion rates and other areas as needed.
• Collaborates with a team of Associate Directors to manage major-based student caseload and oversee Continuing Student Enrollment Planning.
• Coordinates Degree Plans creation for continuing students and Transfer Pathways planning.
• Oversees Career Infused Degree Maps advisement support and acts as liaison to academic departments, SAP and Reconnect/NYSOP.
• Manages student caseload and supervises, provides support, and trains Success Coaches.
• Implements comprehensive student support programs based on targeted academic resources such as tutoring and related services.
• Identifies SSCU areas in need of improvement and develops efficiency strategies.

Skills

Supervisory experience

Evening and weekend availability

Higher education experience

Education

Bachelor's degree

Master’s Degree in Education

Job description

Associate Director (Academic Resource Center Manager) - Student Success Coaching Unit

POSITION DETAILS

The Student Success Coaching Unit (SSCU) is an innovative academic engagement program that is committed to the academic, personal, and professional development of Hostos Community College students. SSCU coaches work one-on-one with students to provide academic advisement and to facilitate enrollment, degree completion, transfer, and career planning. The Associate Director will report directly to the SSCU Director. Responsibilities include, but are not limited to the following:

• Manages degree completion/graduation planning including developing strategic initiatives to improve retention and completion rates.
• Responsible for data tracking and preparing reports focusing on retention and completion rates and other areas as needed.
• In collaboration with a team of Associate Directors, manages major based student caseload model and oversees Continuing Student Enrollment Planning.
• Together with a team of Associate Directors, responsible for coordinating Degree Plans creation for continuing students.
• Responsible for Transfer Pathways planning.
• Oversees Career Infused Degree Maps advisement support.
• Serves as a liaison to academic departments, SAP and Reconnect/NYSOP.
• Manages student caseload as assigned.
• Supervises, provides support, and trains Success Coaches.
• Responsible for Coordinator Degree Plans creation for continuing students.
• Implements and monitors a comprehensive student support program based on targeted academic resources such as tutoring and/or other related support services.
• Identifies SSCU areas in need of improvement and develops strategies to improve efficiency and overall operations.
• Additional duties as assigned.
• Essential duties require in-person work on campus.

QUALIFICATIONS

Bachelor's degree and six years' related experience required.

The following qualifications are preferred:

• Master’s Degree in Education or related field
• Experience working in higher education and in a diverse multicultural setting.
• At least 4 years of experience in a supervisor/managerial role.
• Availability to work evening and weekend hours.

CUNY TITLE OVERVIEW

Manages program development and operations of a learning resource center.

• Implements and monitors a comprehensive student support program based on targeted academic resources such as tutoring, remedial and/or other related support services
• Prepares outcomes assessment to further develop center offerings; sets goals and objectives; and supports strategic plan
• Creates, implements and delivers seminars, workshops and other programs to meet the needs of students and faculty
• Collaborates with academic departments and other units to design, execute and improve center offerings
• Oversees promotional material development and center communications utilizing various media formats
• Prepares analytical and statistical reports for management
• Manages professional, instructional and/or clerical staff; may administer department budget
• May seek additional funding by identifying new revenue sources and grants
• Performs related duties as assigned.

Job Title Name: Academic Resources Center Manager

CUNY TITLE

Higher Education Associate

FLSA

Exempt

COMPENSATION AND BENEFITS

$102,460 - $109,519; Salary commensurate with education and experience.

CUNY's benefits contribute significantly to total compensation, supporting health and wellness, financial well-being, and professional development. We offer a range of health plans, competitive retirement/pension benefits and savings plans, tuition waivers for CUNY graduate study and generous paid time off. Our staff also benefits from the extensive academic, arts, and athletic programs on our campuses and the opportunity to participate in a lively, diverse academic community in one of the greatest cities in the world.

CLOSING DATE

Open until filled with review of applications to begin November 17, 2026

JOB SEARCH CATEGORY

CUNY Job Posting: Managerial/Professional

EQUAL EMPLOYMENT OPPORTUNITY

CUNY encourages people with disabilities, minorities, veterans and women to apply. At CUNY, Italian Americans are also included among our protected groups. Applicants and employees will not be discriminated against on the basis of any legally protected category, including sexual orientation or gender identity. EEO/AA/Vet/Disability Employer.

Location: Hostos Community College

Job Type: Full-Time