Associate Director

Conifer Health Solutions; Phoenix (AZ); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) with match

Paid Time Off

Job summary

Tenet Physician Resources seeks a Manager of Practice Operations to oversee market operations, lead staff, and model the organization’s Mission, Vision and Values.

The role includes physician HR, customer service, financial analysis, Meaningful Use attestations, and compliance with regulatory bodies. It emphasizes onboarding new physicians and staff, space/acquisition, and cost-effective initiatives.

Qualifications

• Four or more years of managerial experience in a medical practice.
• Bachelor’s degree or equivalent combination of education and experience.
• Proficiency with MS Office (Excel, Word, PowerPoint, Outlook).
• Strong leadership and group-process understanding.
• Excellent written and verbal communication skills.
• Ability to apply policies to solve problems and exercise judgment.
• Ability to set priorities and coordinate work activities.

Responsibilities

• Maintain positive, constructive, and professional interactions with staff and leaders.
• Foster professional relationships among team members to ensure harmony.
• Ensure courteous, helpful contacts with patients, leadership, and physicians.
• Answer phones promptly and courteously.
• Provide assistance and explanations to callers or visitors as needed.
• Collaborate with customers to identify problems and recommend solutions.

Skills

Leadership

Communication

Problem solving

Interpersonal skills

Customer service

Education

Bachelor's degree

Tools

MS Office

Job description

The Manager of Practice Operations will oversee market operations, and conduct daily interactions in a way that demonstrates a positive organizational attitude and effectiveness, and models the organizations Mission, Vision and Values. The Manager will manage and direct the activities in the market practices including physician human resources requirements, customer service, customer satisfaction, financial analysis, Meaningful Use attestations, business information systems, practice profile analysis and compliance with regulatory bodies. Duties include weekly rounding with staff and physicians ensuring that practices are functioning as expected; coordination with practice managers related to practice operations; and ensuring effective on-boarding of new physicians and staff including the acquisition of space, procurement of supplies and equipment. Promotes practice initiatives such as referral management, TOS collections, and task management. Works closely with the Market Operations Director to develop and implement goals and objectives for the market, and with physician leadership to identify new lines of business, additional streams of revenue, and new methods to mitigate costs. Works to ensure regulatory compliance with agencies such as OSHA, CLIA, Medi Cal, DHS and others as appropriate.

Responsibilities

• Performs duties while demonstrating strong, interpersonal and communication skills that allows work to flow in a positive, constructive, and professional manner.
• Works with all team members to facilitate congenial and professional working relationships with subordinates, peers, and superiors thus creating a harmonious work environment.
• Ensures that all contacts with patients, senior leadership, managers, the public, physicians and other personnel are carried out in a friendly, courteous, helpful and considerate manner.
• Answers telephones in a prompt and courteous manner.
• Displays concern and provides assistance or explains procedures as appropriate to callers or in face-to-face situations.
• Dedicated to meeting the expectations and requirements of internal and external customers. Works with customers to identify problem areas and recommend solutions.

Qualifications

• Four or more years of progressive and hands-on managerial experience in a medical practice including management responsibility of all operational areas including HR and finance
• Bachelor’s degree or an equivalent combination of education and experience
• Demonstrated skill using MS Office products including Excel, Word, Power Point and Outlook
• Strong leadership skills and understanding of group processes, teamwork, and site/cost center based management
• Excellent written and verbal communication skills with the ability to establish and maintain effective working relationships at all levels within an organization
• Ability to apply policies and principles to solve everyday problems and deal with a variety of situations.
• Ability to establish priorities and coordinate work activities, with the ability to take initiative and exercise independent judgment, decision making and problem solving expertise
• Excellent organizational skills with the ability to gather, analyze and interpret information and make effective recommendations to senior level leaders

About Us

Are you a results-driven leader ready to make a meaningful impact to patients, caregivers, and your community? At Tenet Physician Resources, were seeking an innovative and experienced healthcare leader to drive excellence and inspire our team towards exceptional patient outcomes and operational success.

At Tenet Physician Resources, we understand that our greatest asset is our dedicated team of professionals. That’s why we offer more than a job – we provide a comprehensive benefit package that prioritizes your health, professional development, and work-life balance. The available plans and programs include:

• Medical, dental, vision, and life insurance
• 401(k) retirement savings plan with employer match
• Generous paid time off
• Career development and continuing education opportunities
• Health savings accounts, healthcare & dependent flexible spending accounts
• Employee Assistance program, Employee discount program
• Voluntary benefits include pet insurance, legal insurance, accident and critical illness insurance, long term care, elder & childcare, auto & home insurance

Note: Eligibility for benefits may vary by location and is determined by employment status

About the Team

As one of the valleys top healthcare systems, Abrazo Medical Groups mission is to provide quality, compassionate care in the communities we serve. Abrazo Medical Group, in partnership with Abrazo Health, is a high-quality multispecialty healthcare provider comprised of approximately 20 primary care and specialty outpatient clinic locations, 5 acute care hospitals and 4 neighborhood emergency centers. With over 120 employed physicians and practitioners, our services are close to home or work.