Associate Digital Product Manager

Highmark Health; Phoenix (AZ); On-site; USD 72,700 - 116,600; Full time

Job summary

Highmark Health is looking for a Digital Product Manager in Phoenix, Arizona. This role is key in representing the customer's voice throughout product development and driving the product roadmap. The incumbent will collaborate with various teams to create impactful digital experiences.

Applicants should have a Bachelor's degree in relevant fields and at least 2 years of experience in product management or analysis. The position offers a competitive salary of $72,700 to $116,600 annually, based on experience and qualifications.

Qualifications

• 2 years in a Business or Technical Analysis, or Digital Product Management role.
• 6 years of related experience in lieu of a Bachelor's degree is acceptable.
• 2 years in the Healthcare Industry preferred.

Responsibilities

• Serve as the point of contact for assigned digital products.
• Collect and synthesize customer research.
• Develop high-level product strategy and direction.
• Manage the digital product roadmap and backlog.
• Coordinate with other Product Managers for alignment.

Skills

Written communication skills

Interpersonal skills

Presentation skills

Organization and attention to detail

Customer-centric approach

Conflict Management

Education

Bachelor's Degree in related field

Job description

Job Summary

This job plays a critical role representing the customer’s voice throughout the product development lifecycle. The incumbent will contribute to and evangelize the vision and strategy for assigned digital products, clearly articulate the “why” behind the products, and facilitate the digital product roadmap. Will bridge technology, business, and customer needs to create remarkable digital experiences that solve customer’s problems, drive business value, and produce desired outcomes. Will be responsible to define the product’s fundamental value proposition, outline the vision and execution plan, gain alignment and support from key strategic partners and stakeholders, and oversee execution of that vision. The incumbent will collaborate with digital design, digital development, and data & analytics counterparts to align and coordinate efforts for effective delivery.

Essential Responsibilities

• Serves as the point of contact for assigned digital products both internally and externally.
• Collects quantitative product data and metrics through market research. Synthesizes customer research.
• Gathers product requirements and aligns them with business goals. Coordinates with stakeholders to achieve product vision. Works on developing high-level product strategy and direction.
• Leverages inventory of existing digital capabilities to inform approaches for product solutions.
• Familiar with the department's and the company's strategy and competitive position, and develops a holistic product vision and the corresponding product strategy to drive maximum value. Communicate roadmaps, priorities, experiments, and decisions across audiences, from product team to key stakeholders. Manages the digital product roadmap and backlog and uses input from customers and internal stakeholders to frequently refresh and re-prioritize the backlog.
• Serve as accountable owner for the digital products/tools as assigned.
• Coordinate with other Product Managers to ensure cross-product alignment. Collaborates with other Digital Product Managers.
• Other duties as assigned or requested.

Education

• Bachelor's Degree in Business, Science, Technology, Design, Healthcare or related field

Substitutions

• 6 years of related and progressive experience in lieu of Bachelor's degree

Preferred Education

• None

Experience

• 2 years in a Business or Technical Analysis, or Digital Product Management role

Preferred Experience

• 2 years in the Healthcare Industry

Licenses or Certifications

• None

Skills

• Written, interpersonal, communication, and presentation skills
• Demonstrated ability to work with supervision with a high degree of organization and attention to detail and manage tasks, assignments, deadlines, and produce results
• Ability to learn quickly
• Successfully partners through collaboration and sense of urgency regarding process implementation and improvement / optimization
• Leads with a customer and clinician-centric lens and advocates for a combined customer and clinician view in all interactions
• Conflict Management

Travel Requirement

0% - 25%

Physical, Mental Demands and Working Conditions

Office-based. Lifting: up to 10 pounds.

Pay Range

Minimum: $72,700.00

Maximum: $116,600.00

EEO Statement

Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on any category protected by applicable federal, state, or local law.