Associate Digital Product Manager

Highmark Health; Columbus (OH); On-site; USD 72,700 - 116,600; Full time

Job summary

Highmark Health is seeking a digital product manager to represent the customer’s voice throughout the product development lifecycle. The role involves contributing to the vision and strategy of digital products, bridging technology with business and customer needs to enhance experiences. Responsibilities include serving as a point of contact for digital products, managing the product roadmap, and collaborating with stakeholders.

The ideal candidate will have a Bachelor's degree or equivalent experience and at least 2 years in a relevant role, with strong communication skills and attention to detail.

Qualifications

• Bachelor's degree in a related field or 6 years of related experience in lieu.
• 2 years in a Business or Technical Analysis, or Digital Product Management role.
• 2 years in the Healthcare Industry preferred.

Responsibilities

• Serve as point of contact for assigned digital products.
• Collect quantitative product data through market research.
• Gather product requirements and align with business goals.
• Manage the digital product roadmap and backlog.
• Collaborate with other Product Managers.

Skills

Written communication skills

Interpersonal skills

Presentation skills

Conflict Management

Organizational skills

Education

Bachelor's Degree in Business, Science, Technology, Design, Healthcare or related field

Job description

Job Summary

This job plays a critical role representing the customer’s voice throughout the product development lifecycle. The incumbent will contribute to and evangelize the vision and strategy for assigned digital products, clearly articulate the “why” behind the products, and facilitate the digital product roadmap. Will bridge technology, business, and customer needs to create remarkable digital experiences that solve customer’s problems, drive business value, and produce desired outcomes. Will be responsible to define the product’s fundamental value proposition, outline the vision and execution plan, gain alignment and support from key strategic partners and stakeholders, and oversee execution of that vision. The incumbent will collaborate with digital design, digital development, and data & analytics counterparts to align and coordinate efforts for effective delivery.

Essential Responsibilities

• Serves as the point of contact for assigned digital products both internally and externally.
• Collects quantitative product data and metrics through market research. Synthesizes customer research.
• Gathers product requirements and aligns them with business goals. Coordinates with stakeholders to achieve product vision. Works on developing high-level product strategy and direction.
• Leverages inventory of existing digital capabilities to inform approaches for product solutions.
• Familiar with the department's and the company's strategy and competitive position, and develops a holistic product vision and the corresponding product strategy to drive maximum value. Communicate roadmaps, priorities, experiments, and decisions across audiences, from product team to key stakeholders. Manages the digital product roadmap and backlog and uses input from customers and internal stakeholders to frequently refresh and re-prioritize the backlog.
• Serve as accountable owner for the digital products/tools as assigned.
• Coordinate with other Product Managers to ensure cross-product alignment. Collaborates with other Digital Product Managers.
• Other duties as assigned or requested.

Education

• Bachelor's Degree in Business, Science, Technology, Design, Healthcare or related field

Substitutions

• 6 years of related and progressive experience in lieu of Bachelor's degree

Preferred Education

• None

Experience

• 2 years in a Business or Technical Analysis, or Digital Product Management role

Preferred Experience

• 2 years in the Healthcare Industry

Licenses or Certifications

• None

Skills

• Written, interpersonal, communication, and presentation skills
• Demonstrated ability to work with supervision with a high degree of organization and attention to detail and manage tasks, assignments, deadlines, and produce results
• Ability to learn quickly
• Successfully partners through collaboration and sense of urgency regarding process implementation and improvement / optimization
• Leads with a customer and clinician-centric lens and advocates for a combined customer and clinician view in all interactions
• Conflict Management

Travel Requirement

0% - 25%

Physical, Mental Demands and Working Conditions

Office-based. Lifting: up to 10 pounds.

Pay Range

Minimum: $72,700.00

Maximum: $116,600.00

EEO Statement

Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on any category protected by applicable federal, state, or local law.