Associate Digital Product Manager

Highmark Health; Austin (TX); On-site; USD 73,000 - 117,000; Full time

Job summary

Highmark Health seeks a Digital Product Manager to champion the voice of the customer throughout the product lifecycle. You will articulate the why behind products, define the vision and execution plan, and work with design, development, and data analytics to deliver valuable digital experiences.

You will bridge technology and business needs, manage roadmaps, align with strategic partners, and evangelize a holistic product strategy to drive value and outcomes.

Qualifications

• Bachelor's Degree in Business, Science, Technology, Design, Healthcare or related field.
• 2 years in a Business or Technical Analysis, or Digital Product Management role.
• 2 years in the Healthcare Industry.

Responsibilities

• Serve as the point of contact for assigned digital products.
• Collects quantitative product data and metrics through market research.
• Gathers product requirements and aligns them with business goals and coordinates with stakeholders to achieve product vision.
• Develops high-level product strategy and direction.
• Leverage existing digital capabilities to inform product solutions.
• Communicate roadmaps, priorities, experiments, and decisions across audiences.
• Manage the digital product roadmap and backlog and refresh/prioritize the backlog.
• Coordinate with other Product Managers for cross-product alignment.

Skills

Written communication

Interpersonal skills

Presentations

Organizational skills

Problem solving

Team collaboration

Customer-centric mindset

Conflict management

Education

Bachelor's degree in Business, Science, Technology, Design, Healthcare or related field

6 years of related experience in lieu of Bachelor's degree

Job description

Company :

Highmark Health

Job Description :

JOB SUMMARY

This job plays a critical role representing the customer’s voice throughout the product development lifecycle. The incumbent will contribute to and evangelize the vision and strategy for assigned digital products, clearly articulate the “why” behind the products, and facilitate the digital product roadmap. Will bridge technology, business, and customer needs to create remarkable digital experiences that solve customer’s problems, drive business value, and produce desired outcomes. Will be responsible to define the product’s fundamental value proposition, outline the vision and execution plan, gain alignment and support from key strategic partners and stakeholders, and oversee execution of that vision. The incumbent will collaborate with digital design, digital development, and data & analytics counterparts to align and coordinate efforts for effective delivery.

ESSENTIAL RESPONSIBILITIES

• Serves as the point of contact for assigned digital products both internally and externally.
• Collects quantitative product data and metrics through market research. Synthesizes customer research.
• Gathers product requirements and aligns them with business goals.Coordinates with stakeholders to achieve product vision.Works on developing high-level product strategy and direction.
• Leverages inventory of existing digital capabilities to inform approaches for product solutions.
• Familiar with the department's and the company's strategy and competitive position, and develops a holistic product vision and the corresponding product strategy to drive maximum value. Communicate roadmaps, priorities, experiments, and decisions across audiences, from product team to key stakeholders. Manages the digital product roadmap and backlog and uses input from customers and internal stakeholders to frequently refresh and re-prioritize the backlog.
• Serve as accountable owner for the digital products/tools as assigned.
• Coordinate with other Product Managers to ensure cross-product alignment.Collaborates with other Digital Product Managers.
• Other duties as assigned or requested.

EDUCATION

Required

• Bachelor's Degree in Business, Science, Technology, Design, Healthcare or related field

Substitutions

• 6 years of related and progressive experience in lieu of Bachelor's degree

Preferred

• None

EXPERIENCE

Required

• 2 years in a Business or Technical Analysis, or Digital Product Management role

Preferred

• 2 years in the Healthcare Industry

LICENSES or CERTIFICATIONS

Required

• None

Preferred

• None

SKILLS

• Written, interpersonal, communication, and presentation skills
• Demonstrated ability to work with supervision with a high degree of organization and attention to detail and managetasks, assignments, deadlines, and produce results
• Ability to learn quickly
• Successfully partners through collaboration and sense of urgency regarding process implementation and improvement / optimization
• Leads with a customer and clinician-centric lens and advocates for a combined customer and clinician view in all interactions
• Conflict Management

Language (Other than English):

None

Travel Requirement:

0% - 25%

PHYSICAL, MENTAL DEMANDS and WORKING CONDITIONS

Position Type

Office-based

Teaches / trains others regularly

Frequently

Travel regularly from the office to various work sites or from site-to-site

Occasionally

Works primarily out-of-the office selling products/services (sales employees)

Never

Physical work site required

Yes

Lifting: up to 10 pounds

Constantly

Lifting: 10 to 25 pounds

Occasionally

Lifting: 25 to 50 pounds

Rarely

Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on any category protected by applicable federal, state, or local law.

Pay Range Minimum:

$72,700.00

Pay Range Maximum:

$116,600.00

Base pay is determined by a variety of factors including a candidate’s qualifications, experience, and expected contributions, as well as internal peer equity, market, and business considerations. The displayed salary range does not reflect any geographic differential Highmark may apply for certain locations based upon comparative markets.