Associate Development Operations

WETA; Arlington (VA); On-site; USD 55,000 - 68,000; Full time

Job summary

WETA in Arlington, VA seeks an Associate in Development Operations to manage data quality across fundraising systems and support donor records. You will collaborate with internal teams and external vendors to troubleshoot donation information and donor accounts, reporting to the Director of Data Strategy & Management.

The role emphasizes meticulous data handling, cross-functional teamwork, and ongoing process improvement within a local office environment, with onsite/hybrid flexibility based on

Qualifications

• AA (2-Year College) degree required or equivalent experience in data operations.
• Experience with fundraising database technology and related systems.
• Strong analytical and data quality control skills.

Responsibilities

• Serve as resource for all fundraising teams regarding database operations under guidance of the Director.
• Review and correct donor records entered by internal staff, vendors, and online portals.
• Oversee completion of all quality control procedures (weekly, monthly, annual, ad hoc).
• Provide support for Audience Services and Donor Care staff for donor record management.
• Cross functional backup for Data Strategy and Development Services staff.
• Assist with revenue reconciliation needs.
• Lead for donation adjustments when requested by staff.
• Edit and maintain documentation for data entry/processing procedures.
• Ensure completion of volunteer and event data.
• Perform other duties and special projects as assigned.

Skills

MS Excel

MS Visio

PL/SQL

T-SQL

Education

AA (2-Year College)

Tools

ROI Solutions Revolution CRM

Engaging Networks

Job description

This is a fast-paced, detail-oriented position that impacts multiple WETA fundraising teams. The Associate, Development Operations manages timely quality control ensuring accurate data within WETA Membership and PBS News Fundraising systems. The position collaborates closely with internal clients and external vendors to trouble-shoot errors and issues that arise with donation information and member or donor account management. Reports to Director, Data Strategy & Management.

PRIMARY RESPONSIBILITIES:

• Serve as resource for all fundraising teams regarding database operations alongside and under guidance of the Director.
• Review and correct donor records entered by internal staff, vendors, and online donor portals.
• Oversee completion of all quality control procedures, including weekly, monthly, annual, and ad hoc files.
• Provide support for Audience Services and Donor Care staff for donor record management work as needed.
• Cross functional backup for all Data Strategy and Development Services staff members.
• Assist with revenue reconciliation needs.
• Serve as lead for donation adjustments when requested by Audience Services or Donor Care staff members.
• Edit and maintain documentation for all Data Entry/Processing procedures.
• Assure completion of volunteer and event data.
• Perform other duties and special projects as assigned.

CORE COMPETENCIES:

MS Excel, MS Visio, experience with PL/SQL or T-SQL

ADDITIONAL SKILLS AND QUALIFICATIONS:

• Knowledge of fundraising database technology and ability to apply it to fundraising development and operations support.
• Experience with CRM systems such as ROI Solutions Revolution CRM, Engaging Networks or equivalent systems preferred.
• Experienced research and analytical skills.
• Excellent time management and organizational skills
• Meticulous approach to work and keen eye for details.
• Ability to interact with a wide variety of people using diplomacy, tact, and discretion.
• Demonstrated ability to work effectively both independently and in a team environment.
• Demonstrated ability to successfully perform duties in an atmosphere of multiple projects, shifting priorities, and deadline pressures.
• Strong understanding and application of computer technology to efficiently accomplish work using Microsoft Office programs.

EDUCATION:

• AA (2-Year College)

LOCATION:

WETA and NewsHour Productions are Washington, DC established media and news organizations. We are a largely local workforce based out of the Campbell Place office in Arlington, VA. WETA and NewsHour Productions value employee flexibility when possible. Most positions based in our Arlington, VA office will be onsite or hybrid, depending upon the role.

COMPANY OVERVIEW:

WETA, the flagship public media station in the nation’s capital, produces and distributes content that informs, inspires, and enriches lives.

As the second-largest producing station for the public media system, WETA creates programming to explore history, arts, and culture, partnering with acclaimed filmmakers such as Ken Burns and Dr. Henry Louis Gates, Jr. National WETA productions include The American Revolution and Finding Your Roots, among many others. WETA is also home to PBS News, the primary daily, breaking, and special news producer for PBS. Its broadcast productions include PBS News Hour, Washington Week with The Atlantic, Horizons from PBS News, and Compass Points from PBS News, as well as specials, documentaries, and a robust footprint across digital platforms.

Locally, WETA serves audiences across Washington, D.C., Virginia, and Maryland, through television, radio, and digital platforms. Audiences access WETA on broadcast channels WETA PBS, WETA UK, WETA Metro, WETA World, and WETA PBS Kids, and digitally through the free streaming platformWETA+. Listeners tune into WETA Classical, the exclusive home for classical music in the Greater Washington area, via radio, online, and the WETA Classical app. Benefits | WETA

EQUAL EMPLOYMENT OPPORTUNITY:

WETA and NewsHour Productions are equal opportunity employers committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and internships. WETA and NewsHour Productions make hiring decisions based solely on qualifications, merit, and business needs at the time.