Associate Desktop Engineer

CyrusOne; Dallas (TX); On-site; USD 55,000 - 75,000; Full time

Job summary

CyrusOne is seeking an Associate Desktop Engineer in Dallas, TX to implement and support endpoint technologies across the corporate IT infrastructure. You will work from established designs to manage Intune enrollment, device compliance, and application deployment while assisting with identity tasks in Microsoft 365 and Entra ID.

The role emphasizes hands-on growth, documenting procedures, supporting device provisioning, and escalating architectural decisions to senior engineers.

Qualifications

• Associate's degree in IT or related field required; Bachelor's preferred.
• 0-3 years in desktop support or endpoint administration or hands-on labs.
• Solid knowledge of Windows/macOS, Microsoft 365, Intune, and Entra ID.
• Familiarity with device provisioning, security settings, and configuration profiles.
• Ability to follow documented standards and escalate as needed.

Responsibilities

• Implement endpoint configurations and deployments using established standards.
• Perform Microsoft Intune administration: enrollment, groups, deployments, and maintenance.
• Monitor device compliance, enrollment health, and application install results; escalate issues.
• Test and implement Intune profiles, policies, and endpoint security settings under supervision.
• Support Windows Autopilot and other provisioning processes; document results and fixes.
• Provide advanced troubleshooting for Windows/macOS, Microsoft 365, and identity issues.

Skills

Windows

macOS

Microsoft Intune

Entra ID

Microsoft 365

Active Directory

Troubleshooting

Documentation

Education

Associate's degree

Bachelor's degree preferred

Tools

Windows Autopilot

Active Directory tools

Entra ID / Azure AD

Job description

## Associate Desktop EngineerApplylocations: Dallas, TXtime type: Full timeposted on: Posted Yesterdayjob requisition id: R0007869The Associate Desktop Engineer is a junior-level engineering role responsible for implementing, administering, and supporting company-standard endpoint technologies across the CyrusOne Corporate IT Infrastructure. Working from established architecture, designs, and standards developed by senior desktop engineering resources, this role supports Microsoft Intune administration, endpoint configuration, application deployment, device compliance, and technical troubleshooting. The Associate also supports Microsoft 365 and identity-related tasks, maintains technical documentation, resolves escalated endpoint issues, and contributes to desktop engineering projects and technology rollouts. The primary focus is reliable implementation, junior-level platform administration, technical growth, and escalation of architecture or design decisions to senior engineering resources.**Responsibilities:*** Implement endpoint configurations, application deployments, and technology changes using established architecture, standards, and procedures provided by senior desktop engineering resources.* Perform junior-level Microsoft Intune administration, including device enrollment support, device and user group assignments, application deployments, configuration profile assignments, and routine administrative maintenance.* Monitor Intune device compliance, deployment status, enrollment health, and application installation results; troubleshoot common failures and escalate policy or design changes as appropriate.* Assist with testing and implementing approved Intune configuration profiles, compliance policies, application packages, scripts, and endpoint security settings under the direction of senior engineering resources.* Support Windows Autopilot and other approved device provisioning processes, including profile assignment, enrollment troubleshooting, validation, and documentation.* Provide advanced endpoint troubleshooting for Windows and macOS devices, Microsoft 365 applications, identity-related issues, and approved business applications escalated from frontline support.* Perform routine Microsoft 365, Active Directory, and Entra ID administrative tasks, including group membership, license assignment, account updates, and device-related access support, in accordance with documented procedures.* Support desktop engineering projects, device lifecycle initiatives, application rollouts, endpoint modernization efforts, and approved technology changes.* Maintain accurate endpoint configuration, application, assignment, and lifecycle records across Intune and other systems of record.* Create and update technical documentation, implementation procedures, knowledge base articles, troubleshooting guides, and support handoff materials.* Analyze recurring endpoint issues, validate completed changes, and recommend practical improvements to deployment processes, platform administration, and the end-user experience.* Escalate complex technical issues, architecture decisions, policy design changes, and exceptions to senior desktop engineering resources or other appropriate support teams.**Minimum Requirements:****Required*** 0-3 years of experience in desktop support, endpoint administration, service desk, technical internship, coursework, or hands-on lab experience.* Working knowledge of Windows and macOS operating systems and the Microsoft 365 ecosystem, including Outlook, Teams, OneDrive, SharePoint, Intune, and Entra ID.* Foundational knowledge of Microsoft Intune concepts, including device enrollment, compliance policies, configuration profiles, application deployment, and device actions.* Foundational knowledge of desktop hardware, software installation, device provisioning, identity and access concepts, networking basics, and common endpoint troubleshooting methods.* Ability to follow documented technical standards, implementation plans, change procedures, testing requirements, and escalation paths.* Strong troubleshooting, customer service, written communication, and technical documentation skills.* High degree of professionalism, discretion, and ability to handle company information, systems access, and equipment responsibly.* Ability to manage multiple priorities, work independently on assigned administrative tasks, and collaborate effectively with senior engineers and support teams.* Willingness to adjust hours as required by the business, including being onsite for extended hours during emergency situations such as hurricanes.**Education**Associate's degree required. Bachelor's degree preferred.Degree in Information Technology, Computer Science, Information Systems, or a related field is preferred. Equivalent work experience, technical training, certifications, internships, or demonstrated hands-on experience may be considered.**Certifications:** None required. CompTIA A+, Microsoft 365 Fundamentals (MS-900), Microsoft Endpoint Administrator (MD-102), or an equivalent endpoint management certification is preferred. Candidates without certifications should demonstrate equivalent hands-on experience supporting Windows endpoints, Microsoft 365, and device management platforms such as Microsoft Intune.**Work Environment and Physical Demands:*** *May involve lifting of equipment and supplies (up to 50 pounds).** *Considerable walking, standing, and bending.** *Must be able to accomplish all physical requirements and activities applicable to the role.****U.S. Citizenship may be required for this position pursuant to a government contract requirement and/or for security clearance reasons.***#LI-CK1#LI-Hybrid CyrusOne is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.CyrusOne provides reasonable accommodation for qualified individuals with disabilities in accordance with the Americans with Disabilities Act (ADA) and any other state or local laws. We will respond to requests for reasonable accommodations to assist you in applying for positions at CyrusOne, or to submit a resume.Welcome to the CyrusOne Career Portal! A great opportunity awaits you so don't delay, apply today!CyrusOne may use artificial intelligence to assess how your application matches the job requirements. The final hiring decision is always made by our team. You may opt out of AI screening without affecting your candidacy. For additional details on opting out, or our AI Recruiting Policy click here.CyrusOne is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities.If you need special assistance or an accommodation while seeking employment, please email [e-mail] or call: 806-589-0141. We will make a determination on your request for reasonable accommodation on a case-by-case basis.CyrusOne is proud to be recognized as a Top Work Place by USA Today. Celebrated for our company culture, CyrusOne stands out for its commitment to core values such as community, agility, respect, an enjoyable workplace, ethics, and exceptional service. This accolade reflects CyrusOne’s dedication to creating an engaging, respectful, and growth-oriented environment, underpinned by integrity, which not only enhances customer satisfaction but also contributes to the company’s overall success.