Associate Data Engineer Support

1billiontech; San Francisco (CA); On-site; USD 150,000 - 200,000; Full time

Job summary

An established industry player is seeking a dedicated Cloud Support Specialist to enhance their cloud operations. In this role, you will provide critical support for systems deployed in cloud environments, primarily focusing on Azure and AWS platforms. Your responsibilities will include monitoring applications, troubleshooting issues, and performing incident management to ensure optimal performance and security. This position offers a unique opportunity to engage with cutting-edge cloud technologies while collaborating with cross-functional teams. If you're passionate about cloud solutions and eager to contribute to system reliability, this role is perfect for you.

Qualifications

• 1+ years of experience in cloud environments (Azure/AWS) is essential.
• Strong proficiency in troubleshooting and problem-solving required.

Responsibilities

• Monitor and troubleshoot applications in Azure and AWS for optimal performance.
• Conduct daily system health checks and manage incidents effectively.

Skills

Troubleshooting

Problem-solving

Communication Skills

Root Cause Analysis

Education

Bachelor’s degree in Computer Science

Bachelor’s degree in Information Technology

Tools

Azure

AWS

JIRA

Job description

• Provide critical support for systems deployed in cloud environments, focusing on Azure or AWS platforms.
• Monitor, manage, and troubleshoot applications and infrastructure to ensure optimal performance, availability, and security.
• Perform incident management for cloud-based solutions, escalating complex issues and collaborating with senior team members for resolution.
• Conduct daily system health checks to validate the stability and functionality of Azure and AWS environments.
• Create and maintain documentation of incidents, resolutions, and system changes to improve response time and knowledge sharing within the team.
• Participate in system reliability improvement initiatives and suggest enhancements to current processes.
• Support user queries and technical issues, providing timely resolutions and updates.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Minimum 1 year of experience working with cloud environments (Azure/AWS).
• Knowledge of Azure Synapse, SQL databases, Logic Apps, Application Insight is preferred.
• Proficiency in troubleshooting and problem-solving, with a focus on root cause analysis.
• Experience of using project management tools such as JIRA.
• Excellent communication skills for interacting with cross-functional teams and end-users.
• Fluent in English (verbal and written).
• Availability to work flexible hours, including night shifts, weekends, and holidays as part of a 24/7 support schedule.