Associate Customer Technical Program Manager - Vehicle OS

applied; Sunnyvale (CA); On-site; USD 90,000 - 130,000; Full time

Job summary

Applied Intuition, Inc. in Sunnyvale, CA is hiring an Associate Customer Technical Program Manager to run day-to-day program execution, track scope, defects, and delivery with the customer. You’ll work under a Customer Technical Program Manager and own defined workstreams from week one.

The role is an early-career path, with growth toward full program ownership, requiring collaboration with engineering and customer teams, and strong Jira/Confluence discipline.

Qualifications

• 1–3 years of experience in program management, engineering, or a technical customer-facing role.
• Excellent written communication and judgment to escalate when needed.
• Comfort working directly with external customers and managing expectations.
• Strong organizational instincts to track progress and close threads.
• Technical literacy to follow engineering discussions on software features, builds, and releases.
• Hands-on experience with Jira and Confluence, or the ability to learn quickly.

Responsibilities

• Own the day-to-day program backlog health in Jira, translating requirements into tracked tickets and keeping status and blockers accurate.
• Manage defects and blockers, triage issues, and prepare recurring bug reviews with the customer.
• Track release scope and milestones, surfacing slips and open dependencies early.
• Produce recurring program reporting: weekly status, delivery summaries, and escalation trackers.
• Serve as a working-level point of contact for customer and engineering counterparts on status and scope questions.
• Maintain Confluence as the program's source of truth with mappings, delivery trackers, and meeting notes.
• Coordinate onsite integration, test bench, and bootcamp activities across teams.
• Close loops: follow up across Slack, email, and standups to document commitments.

Skills

Program management

Technical literacy

Jira

Confluence

Customer-facing

Communication

Time zones

Tools

Jira

Confluence

Job description

Applied Intuition, Inc. is powering the future of physical AI. Founded in 2017 and now valued at $15 billion, the Silicon Valley company is creating the digital infrastructure needed to bring intelligence to every moving machine on the planet. Applied Intuition services the automotive, defense, trucking, construction, mining and agriculture industries in three core areas: tools and infrastructure, operating systems, and autonomy. Eighteen of the top 20 global automakers, as well as the United States military and its allies, trust the company’s solutions to deliver physical intelligence. Applied Intuition is headquartered in Sunnyvale, California, with offices in Washington, D.C.; San Diego; Ft. Walton Beach, Florida; Ann Arbor, Michigan; London; Stuttgart; Munich; Stockholm; Bangalore; Seoul; and Tokyo. Learn more at applied.co.

We are an in-office company, and our expectation is that full-time employees primarily work from their Applied Intuition office 5 days a week. However, we also recognize the importance of flexibility and trust our employees to manage their schedules responsibly. This may include occasional remote work, starting the day with morning meetings from home before heading to the office, or leaving earlier when needed to accommodate family commitments. This in-office expectation does not apply to contractor positions

About the role

Applied Intuition is scaling its Vehicle OS customer program team to support a growing portfolio of in-vehicle infotainment (IVI) programs with a major global automotive OEM. We are looking for an Associate Customer Technical Program Manager to run the day-to-day execution layer of these programs - keeping scope, defects, dependencies, and delivery reporting accurate, and working directly with the customer’s program and engineering counterparts.

This is an early-career role for someone who wants to grow into full program ownership. You will work alongside and report to a Customer Technical Program Manager, owning defined workstreams - release scope tracking, defect and blocker management, requirements traceability, and recurring reporting - with increasing autonomy over time. You will be in customer meetings from your first week, and the quality of your tracking is what the program’s reporting is built on.

At Applied Intuition, you will:

• Own the day-to-day health of the program backlog in Jira: translate customer requirements and change requests into well-formed, tracked tickets; maintain labels, scope tags, and release assignments; keep status, blockers, and blocked reasons accurate and current
• Run defect and blocker management for the program - triage customer-reported issues, drive severity alignment, chase resolution across engineering teams, and prepare the recurring bug review with the customer
• Track release scope and milestone readiness against the program plan, surfacing slips, at-risk features, and open dependencies early enough for someone to do something about them
• Produce recurring program reporting: weekly status, delivery and story-point summaries, escalation trackers, sprint showcase material, and steering committee inputs
• Serve as a working-level point of contact for the customer’s program and engineering counterparts on ticket status, scope questions, and dependency follow-ups
• Maintain the program’s source of truth in Confluence - requirement-to-feature mappings, delivery trackers, decision logs, meeting notes, and the process documentation the rest of the team relies on
• Support onsite integration, test bench, and bootcamp activities by coordinating schedules, logistics, and follow-ups across Applied and customer teams
• Close loops: follow up across Slack, email, and standups until open questions are answered and commitments are written down somewhere durable
• Look for the leverage - automate the reporting, grooming, and analysis work that would otherwise eat the week, so the program team spends its time on judgment calls instead of copy-paste

We're looking for someone who has:

• 1–3 years of experience in program or project management, engineering, technical consulting, or another technical customer-facing role. Strong new graduates with relevant internship experience will be considered
• Excellent written communication, and the judgment to know when to elevate versus resolve something independently
• Comfort working directly with an external customer - including in the meetings where the news is not good
• Strong organizational instincts: you keep your own trackers, you notice when a thread has gone quiet, and you close things out without being chased
• Enough technical literacy to follow engineering discussions about software features, builds, releases, and integration issues — and to ask the clarifying question that unblocks them
• Hands‑on experience with Jira and Confluence, or the demonstrated ability to get fluent fast
• Willingness to work across time zones with globally distributed engineering and customer teams

Nice to have:

• Experience in the automotive industry, ideally at an OEM or Tier-1 supplier
• Exposure to IVI, infotainment, Android Automotive (AAOS), or embedded software programs
• Familiarity with automotive development standards and processes (ASPICE, ISO 26262, AUTOSAR)
• Data fluency to turn ticket data into reporting - JQL, spreadsheets, SQL, or light Python
• Experience using AI tooling to automate reporting, ticket grooming, and analysis workflows
• Experience supporting a customer‑facing program governed by a Statement of Work, with defined milestones and deliverables
• Additional languages (German, French, Italian, or Spanish)

Applied Intuition is an equal opportunity employer and federal contractor or subcontractor. Consequently, the parties agree that, as applicable, they will abide by the requirements of 41 CFR 60-1.4(a), 41 CFR 60-300.5(a) and 41 CFR 60-741.5(a) and that these laws are incorporated herein by reference. These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity or national origin. These regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disability. The parties also agree that, as applicable, they will abide by the requirements of Executive Order 13496 (29 CFR Part 471, Appendix A to Subpart A), relating to the notice of employee rights under federal labor laws.

FOR US-BASED ROLES:

Applied Intuition is committed to providing an accessible and inclusive application and interview experience to applicants who are disabled veterans and other applicants with disabilities or medical conditions. Reasonable accommodations are available, requesting an accommodation will not affect your candidacy in any way, and you are not required to disclose the nature of your disability or medical condition in order to make a request. If you require an accommodation please contact [e-mail]. We will work with you!