Associate Customer Support Technician

IVANS Insurance Solutions; Lewisville (TX); Hybrid; USD 35,000 - 50,000; Full time

Job summary

IVANS Insurance Solutions is seeking an Associate Customer Support Technician in Lewisville, Texas. This hybrid role focuses on delivering exceptional customer service by troubleshooting software-related inquiries and resolving issues for clients. The ideal candidate should possess strong problem-solving abilities and communication skills, and be comfortable using technology. A comprehensive benefits package is offered, emphasizing a supportive and flexible work culture.

Benefits

Medical, Dental, and Vision Coverage

Holiday and Vacation Time

Health & Wellness Days

A Bonus Day for Your Birthday

Qualifications

• 1+ year of customer service experience required.
• Strong written and verbal communication skills.
• Experience with technology and Microsoft applications.

Responsibilities

• Answer customer inquiries related to software applications.
• Triage and troubleshoot customer problems.
• Provide effective customer service professionally.

Skills

Customer service

Communication

Problem-solving

Time management

Tools

Salesforce

Freshdesk

Talkdesk

Jira

Job description

Job Description

Amazing Career Moments Happen Here

Transforming the insurance industry is ambitious, we know. That’s why at Applied, we’re building a team that shows up every day ready to learn, willing to try new things, and driven to deliver innovative software and services that make us indispensable to our customers – all within a culture built on values that make us indispensable to each other too. With 40+ years of experience in the Insurtech game, we’re not just redefining what’s achievable, we’re creating a place where amazing career moments are made possible.

Position Overview

We’re searching for an Associate Customer Support Technician to join our outstanding EZLynx Support team in a Hybrid work setting in the greater Dallas/Fort-Worth area (office located in Lewisville). To keep us headed in the right direction, we’re looking for people who understand winning is a team sport, who value and seek to learn from our team’s diverse experiences and backgrounds, who welcome a challenge and take risks in the pursuit of creating better outcomes for our customers, and who can, at any given time, step back to laugh and have some fun.

What You’ll Do

• Answer real-time customer phone, email or chat inquiries related to questions or problems customers are encountering with our software applications
• Triage and troubleshoot problems with customers to understand and document the nature of such problems
• Focus on problem resolution while providing effective, proficient customer service in a professional and courteous manner
• Communicate and escalate issues you are unable to resolve to the proper level/area of customer support when necessary

*A strong, stable, high-quality wired internet connection is required for this role

We’re Excited to Learn More About You

Your experience may include:

• 1+ year of customer service experience
• Strong written and verbal communication skills; strong telephone skills
• Experience working with technology and Microsoft applications

You may have other skills or credentials, including:

• Experience in a real-time customer support center, preferably in a B2B environment, with a strong passion for problem-solving and delivering high levels of customer care.
• Comfortable interacting with and learning various technology applications, including software, network infrastructure, hardware, and operating systems (gained through work or education), and experienced with case management systems such as Salesforce, Freshdesk, Talkdesk, or Jira.
• Skilled in planning and managing technical projects with attention to deadlines, with added familiarity with the insurance industry a plus.

We know that talent comes from all backgrounds and experience levels. We encourage military members and their spouses as well as candidates without a degree or a background in tech to apply!

When You Join Team Applied, You Can Expect:

A culture that values who you are and recognizes that you aren’t just an employee; you are a teammate, and you matter. We thrive on the benefits of our different experiences and celebrate the uniqueness our teammates bring to work with them every day.

We flex our time together, collaborating remotely and in-person to empower our teams to work in the ways that work best for them.

A comprehensive benefits and compensation package that centers our teammates and helps them to bring their best to work every day:

• Medical, Dental, and Vision Coverage
• Holiday and Vacation Time
• Health & Wellness Days
• A Bonus Day for Your Birthday

Learn more about the people behind our products at https://www1.appliedsystems.com/en-us/about-us/jobs/

Your Security Matters:Our candidates’ personal information and online safety are top of mind for us. At Applied, we proactively protect your personal information and only communicate with candidates via a secure @appliedsystems.com email or through our official careers portal. Recruiters will never request payments, ask for financial account information or sensitive information like social security numbers.

EEO Statement

Applied Systems is proud to be an Equal Employment Opportunity Employer. Diversity and Inclusion is a business imperative and is a part of building our brand and reputation. At Applied, we don’t discriminate, and we are committed to recruit, develop, retain, and promote regardless of race, religion, color, national origin, sexual orientation, gender identity, disability, age, veteran status, and other protected status as required by applicable law.

#LI-Hybrid