Associate Customer Success Manager

Staffbase GmbH; New York (NY); Hybrid; USD 60,000 - 90,000; Full time

Job summary

A leading company in the SaaS industry is seeking an Associate Customer Success Manager to enhance customer relationships and drive engagement in the DACH region. You will be responsible for managing success metrics, monitoring progress, and collaborating with internal teams. The role offers competitive compensation, flexible working models, and a variety of employee benefits aimed at supporting your growth.

Benefits

Competitive Compensation

Flexible working time models

Growth Budget for training

31 vacation days annually

Monthly Wellbeing Allowance

Company pension scheme

Ergonomic workplaces

Team Building events

Employee Referral Program

Recharge Fridays in August

Qualifications

• 1 year of experience in Customer Success, Project Management, or B2B Consulting.
• Fluency in German and business-level English skills.
• Experience in SaaS is a plus.

Responsibilities

• Build strong relationships with assigned customers and define success metrics.
• Monitor customer progress against KPIs and report results.
• Provide guidance on using the platform effectively.

Skills

Communication

Problem-Solving

Collaboration

Customer Success

Tools

Salesforce

Gainsight

Job description

We’re looking for an Associate Customer Success Manager to join our team and support our customers in the DACH region. In this role, you’ll help customers get the most out of our platform, support them in their current use cases, and work with them to grow their usage over time. Your goal: build strong relationships and ensure they see real, measurable value from our solution.

What you’ll be doing

• Build strong relationships with assigned customers, helping them define goals and success metrics
• Create and manage Joint Success Plans to support customers in reaching their key objectives
• Monitor customer progress against KPIs and report results both internally and to customer stakeholders
• Provide guidance on how to use our platform effectively, including new features and best practices
• Use customer data to identify opportunities and provide actionable recommendations
• Run regular check-ins and Business Reviews to track progress and strengthen strategic partnerships
• Collaborate with internal teams (Sales, Product, Marketing, etc.) to solve customer challenges
• Share insights and learnings across the team to support growth and collaboration
• Stay up to date with our product and industry trends to offer the best support possible

What you need to be successful

• 1 year of experience in Customer Success, Project Management, or B2B Consulting
• Proactive, solution-oriented mindset – you enjoy turning challenges into opportunities
• Strong communication skills, both written and verbal, and the ability to tailor messages to different audiences
• Collaborative approach – you work well across teams but are also confident working independently
• Passion for customer success, with ideas on how to drive engagement and reduce churn
• Fluent German and business-level English skills
• Experience in SaaS is a plus
• Familiarity with Salesforce, Gainsight, or similar tools is a plus
• Experience or interest in Internal Communications is also a plus

What you'll get

• Competitive Compensation - we offer attractive salary packages including LTIP (Long Term Incentive Plan)
• Flexibility - we offer flexible working time models and the option of hybrid work, and support this with a yearly flex work allowance of €1560
• Growth Budget - all employees get a yearly budget for external training of €1000 and one day off for growth per year (increase to two days in 2nd year)
• Recharge - with 31 vacation days annually (incl. one floating holiday), plus pro rata fully paid Fridays off during August
• Wellbeing - Monthly Wellbeing Allowance €35, from fitness to mental health, hobbies to relaxation
• Support - we’re offering a company pension scheme
• Health - The offices are equipped with fruits, drinks and snacks and ergonomic workplaces
• Team Building - Regular team and office events including the yearly Staffbase Camp
• Volunteers Day - you’ll get one day off per year for supporting a social project
• Employee Referral Program - one of your friends is a fit to one of our full-time openings? Refer them and get a referral bonus paid