Associate Customer Service Supervisor

Ecolab; United States; Remote; USD 65,000 - 90,000; Full time

Job summary

Ecolab, Inc. is seeking an Associate Customer Service Supervisor to support and direct the Customer Service Group in a remote Argentina-based role.

The position follows a Monday-Friday schedule (8:00 AM–5:00 PM CST) with occasional weekend support as needed, based in Buenos Aires with a remote work arrangement. You will monitor team performance, provide feedback on workloads, maintain schedules and KPIs, and ensure timely order processing, returns, and inquiries.

Qualifications

• Advanced English proficiency (oral and written).
• 3-5 years customer service or business-related experience required.
• 1-3 years of people leadership experience.
• Strong analytical skills.
• Experience with Microsoft Office Suite software (Excel, Word, and Outlook).
• Excellent problem solving, investigation and troubleshooting skills.
• Ability to work independently in a fast-paced environment.
• Internal Associates applying to this role must currently work within the North America Customer Service department.

Responsibilities

• Supports supervisor in helping manage day-today activities of Customer Service Group.
• Provides feedback to supervisor on daily workload to help set priorities for employees to meet daily deadlines within own work group/project team.
• Decisions primarily impact own work group/project team and may potentially impact other work groups/project teams.
• Creates and maintains scheduled and Key performance indicators for the Customer Service Groups.
• Troubleshoots systems when issues arise.
• Develop, create, and facilitate training procedures. Ensures all processes and procedures are documented and adhered to.
• Provide training and support for new and existing employees.
• Demonstrates knowledge of complex scenarios related to the order-to-cash process.
• Provides supervision, work direction, and feedback on the daily processing of customer orders, returns, and inquiries

Skills

Advanced English

Analytical thinking

Leadership

Customer service

Tools

Microsoft Office Suite

Job description

The primary focus of this position is to provide support, training, and work direction to team members. The Associate Customer Service Supervisor monitors the team and individual performance and reviews areas that need improvement.

Work Schedule & Location

• Position based in Buenos Aires, Argentina.
• Remote Position
• Monday-Friday, 8:00 AM to 5:00 PM CST schedule, with flexibility to provide occasional weekend support when business needs require.

What’s in it For You:

• The opportunity to take on some of the world’s most meaningful challenges, helping customers achieve clean water, safe food, abundant energy and healthy environments
• The ability to make an impact and shape your career with a company that is passionate about growth
• The support of an organization that believes it is vital to include and engage diverse people, perspectives and ideas to achieve our best

What You Will Do:

• Supports supervisor in helping manage day-today activities of Customer Service Group
• Provides feedback to supervisor on daily workload to help set priorities for employees to meet daily deadlines within own work group/project team
• Decisions primarily impact own work group/project team and may potentially impact other work groups/project teams
• Creates and maintains scheduled and Key performance indicators for the Customer Service Groups
• Troubleshoots systems when issues arise
• Develop, create, and facilitate training procedures. Ensures all processes and procedures are documented and adhered to
• Provide training and support for new and existing employees
• Demonstrates knowledge of complex scenarios related to the order-to-cash process
• Provides supervision, work direction, and feedback on the daily processing of customer orders, returns, and inquiries

Minimum Qualifications:

• Advanced English proficiency (oral and written)

• 3-5 years customer service or business-related experience required

• 1-3 years of people leadership experience

• Strong analytical skills

• Experience with Microsoft Office Suite software (Excel, Word, and Outlook)

• Excellent problem solving, investigation and troubleshooting skills

• Ability to work independently in a fast-paced environment

• Internal Associates applying to this role must currently work within the North America Customer Service department

Preferred Qualifications:

• SAP experience
• Must be able to work successfully in a highly structured environment
• Strong oral and written communication skills
• Ability to interact professionally with others in a multi-division environment
• Critical attention to detail and highly dependable
• Ability to prioritize workflow while utilizing strong time management skills
• Ability to handle multiple tasks at once
• Ability to exercise good judgment in decision making