Associate Customer Service Representative at CenterPoint Energy

McNeese State University; Evansville (IN); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking an Associate Customer Service Representative to enhance their customer support team in Evansville. In this dynamic role, you will be the first point of contact for customers, addressing inquiries, resolving complaints, and promoting additional services. You will thrive in a fast-paced environment, utilizing your communication and problem-solving skills to ensure customer satisfaction. Join a team that values customer feedback and fosters a collaborative atmosphere, where your contributions will make a significant impact on customer experiences and service quality.

Qualifications

• Minimum 1 year of customer interaction experience in a high-volume call center.
• Proven history of effectively resolving customer concerns.

Responsibilities

• Responds to customer inquiries and complaints via phone, email, and chat.
• Completes administrative functions and data entry for customer accounts.
• Interacts with other departments to ensure customer satisfaction.

Skills

Customer Service

Communication Skills

Problem Solving

Sales Skills

Education

High School Diploma or GED

Job description

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Associate Customer Service Representative

Center Point Energy is looking for a Associate Customer Service Representative to join our Team, located in Evansville, Indiana.

Essential Functions

• Receives and responds to customer inquiries, complaints, or sales/promotional opportunities for CenterPoint customers in a fast-paced, high call-volume environment.
• Responds to all questions relating to all Company customer service inquiries via verbal and/or written communication with a focus on one call resolution.
• Performs direct customer contact through various channels including phone, email, and chat.
• Completes administrative functions and data entry.
• Issues orders to establish or discontinue gas service or to establish Electric Service Identifier (ESID) number to create meter sets.
• Resolves billing inquiries, performs account adjustments, negotiates payment arrangements and deposit amounts, processes online customer service and electronic billing inquiries, and follows up on customer accounts.
• Solicits customer feedback on service provided and initiates action based on customer feedback. Receives and appropriately prioritizes trouble calls.
• Interacts with Competitive Retail providers (CRs) to discuss readings, billing dates, order receipts, etc.
• Ensures proper electric and gas permitting is in place by interacting with internal permitting department or other entities as needed.
• Considers each customer contact as an opportunity to sell or promote additional value-added products or services offered by the company (i.e. IVR, Web, etc.).
• Interacts with other departments to resolve customer inquiries and achieve customer satisfaction. These departments include Transmission and Distribution, Field Activities, Field Services, Revenue Accounting, and others when necessary.

Education Description

• Requires a high school diploma or GED.

Experience

• Requires a minimum of 1 year customer interaction experience, preferably one year in a high-volume call center environment, with a proven history of professionally and effectively resolving customer concerns.