Associate Customer Service Representative

CenterPoint Energy; Evansville (IN); On-site; USD 35,000 - 45,000; Full time

Job summary

An established industry player is seeking an Associate Customer Service Representative to join their dynamic team in Evansville, Indiana. This role focuses on delivering exceptional customer service in a fast-paced environment, addressing inquiries, complaints, and sales opportunities. The ideal candidate will have a strong background in customer interaction, particularly in high-volume settings, and will be dedicated to fostering customer satisfaction. With a commitment to inclusivity and professional growth, this company offers competitive pay, flexible schedules, and a range of benefits from day one. Join a team that values your contributions and supports your career development.

Benefits

Paid Training

Flexible Work Schedule

Paid Holidays

Paid Time Off

Transit Subsidies

Discounts at Fitness Clubs

On-site Wellness Center

Tuition Reimbursement

401(k) Savings Plan

Company Match Dollar-for-Dollar

Qualifications

• 1+ year of customer interaction experience, preferably in a call center.
• Proven ability to resolve customer concerns effectively.

Responsibilities

• Respond to customer inquiries via phone, email, and chat.
• Resolve billing inquiries and perform account adjustments.
• Promote additional products and services during customer interactions.

Skills

Customer Service

Communication Skills

Problem Solving

Data Entry

Education

High School Diploma or GED

Job description

Associate Customer Service Representative

CenterPoint Energy and its predecessor companies have been in business for more than 150 years. Our vision is to become the most admired utility in the United States through the execution of our long-term growth strategy. We have an unwavering commitment to safely and reliably deliver electricity and natural gas to millions of people.

CenterPoint Energy is committed to creating an inclusive work environment where business results are achieved through the skills, abilities, and talents of our diverse workforce. At CenterPoint Energy, individuals are respected for their contributions toward our company objectives. We strive for an inclusive work environment across all levels that is reflective of the available workforce in the communities we serve.

About the Job

CenterPoint Energy is seeking an Associate Customer Service Representative to join our team in Evansville, Indiana. This position is responsible for receiving and responding to customer inquiries, complaints, or sales/promotional opportunities for CenterPoint customers in a fast-paced, high call-volume environment.

Essential Functions

1. Responds to all questions relating to all Company customer service inquiries via verbal and/or written communication with a focus on one call resolution.
2. Performs direct customer contact through various channels including phone, email, and chat.
3. Completes administrative functions and data entry.
4. Issues orders to establish or discontinue gas service or to establish Electric Service Identifier (ESID) number to create meter sets.
5. Resolves billing inquiries, performs account adjustments, negotiates payment arrangements and deposit amounts, processes online customer service and electronic billing inquiries, and follows up on customer accounts.
6. Solicits customer feedback on service provided and initiates action based on customer feedback. Receives and appropriately prioritizes trouble calls.
7. Interacts with Competitive Retail providers (CRs) to discuss readings, billing dates, order receipts, etc.
8. Ensures proper electric and gas permitting is in place by interacting with the internal permitting department or other entities as needed.
9. Considers each customer contact as an opportunity to sell or promote additional value-added products or services offered by the company (i.e., IVR, Web, etc.).
10. Interacts with other departments to resolve customer inquiries and achieve customer satisfaction. These departments include Transmission and Distribution, Field Activities, Field Services, Revenue Accounting, and others when necessary.

Education and Experience

• Requires a high school diploma or GED.
• Requires a minimum of 1 year of customer interaction experience, preferably one year in a high-volume call center environment, with a proven history of professionally and effectively resolving customer concerns.

What We Offer

• Competitive pay
• Paid training
• Benefits eligibility begins on your first day
• Transit subsidies
• Flexible work schedule, paid holidays, and paid time off
• Access to discounts at fitness clubs and an on-site wellness center at our headquarters in Houston
• Professional growth and development programs including tuition reimbursement
• 401(k) Savings Plan featuring a company match dollar-for-dollar up to 6% and a company contribution of 3% regardless of your contribution