Associate Customer Service Representative-

Amica Mutual Insurance Company; Connecticut; Hybrid; USD 47,000 - 58,000; Full time

Benefits offered by this job

Hybrid work flexibility

Paid time off & holidays

401k with company match

Job summary

Amica Mutual Insurance Company in East Hartford, CT is seeking an Associate Auto Physical Damage (APD) Claims Handler. You will manage a caseload of auto claims, perform in-depth investigations, and communicate with customers to deliver timely resolutions.

This entry-level role offers growth potential, with the possibility to advance to team lead and supervisory roles. A hybrid schedule with remote work up to two days weekly after training supports work-life balance.

Qualifications

• High school diploma or equivalent required; college coursework or training is a plus
• Willingness to obtain required state insurance licenses (provided and paid for)
• Strong communication and empathy in assisting customers in tough situations

Responsibilities

• Own your caseload and manage a backlog of claims with a diary system to ensure timely communication
• Investigate coverage and determine claim outcomes through in-depth research
• Communicate effectively with customers, monitoring and responding to needs
• Collaborate across departments to support team success and maintain compliance
• Develop knowledge of laws and regulations impacting claims handling
• Maintain active licenses in designated states and complete required continuing education
• Adapt to shifting priorities and take on additional responsibilities as needed

Skills

High school diploma

Insurance licenses

Customer support

Decision making

Empathetic communicator

Written & verbal comms

MS Word & Outlook

Education

High school diploma or equivalent

Tools

Microsoft Word

Outlook

Job description

Thank you for considering Amica as part of your career journey, where your future is our business. At Amica, we pride ourselves on being an inclusive and supportive environment. We all work together to accomplish the common goal of providing the best experience for our customers. We believe in trust and fostering lasting relationships for our customers and employees! We’re focused on creating a workplace that works for all. We’ll continue to provide training, guidance, and resources to make Amica a true place of belonging for all employees. Want to learn more about our commitment to diversity, equity, and inclusion? Visit our DEI page to read about it! As a mutual company, our people are our priority. We seek differences of opinion, life experience and perspective to represent the diversity of our policyholders and achieve the best possible outcomes.

Are you a detail-oriented professional with a passion for resolving complex issues and supporting customers in a time of need? We’re looking for a Claims Representative who thrives in a fast-paced environment and is committed to delivering exceptional service. As an Associate Auto Physical Damage (APD) Claims Handler in our East Hartford office, you will play a vital role in handling automobile insurance claims. At Amica, we recruit the best talent and believe that an investment in our people is an investment in us. Our frontline customer service representatives carry out our guiding philosophy – that empathy is our best policy – to our valued customers every day. We believe in promoting from within and providing our employees with opportunities for growth and advancement. This entry-level position offers a high level of growth potential, including the possibility to advance to team lead and supervisory roles. We are committed to helping our employees build long-term careers with us. Thinking about a career in claims? Watch this employee testimonial to see how Amica employees grow their skills, take on new opportunities, and build lasting careers. As a key member of our claims team, you will: Own your caseload: Manage a backlog of claims using a diary system to ensure timely communication, monitoring, and reporting. Investigate: Conduct in-depth research to evaluate coverage and determine claim outcomes. Communicate effectively: Monitor claim-related communications and respond to customer's needs. Collaborate and contribute: Build strong relationships across departments and help foster a culture of teamwork. Stay informed: Develop a working knowledge of laws and regulations impacting claims handling. Stay compliant: Maintain active licenses in designated states and complete continuing education as required. Adapt and support: Take on additional responsibilities as needed to support team success.

What We’re Looking For:

A high school diploma or equivalent – college coursework or additional training is a plus! Willingness to obtain required state insurance licenses (Don’t worry — we’ll provide study materials, paid time to study and cover the exam costs!) Prior experience in insurance or claims handling is helpful, but not required Prior experience providing support to customers or clients is valued and can contribute to success in this role Strong decision-making skills A calm, empathetic communicator who can confidently support people during tough situations Excellent written and verbal communication skills Comfortable using Microsoft Word and Outlook

Compensation and Schedule:

Starting annual salary of $52,553, overtime is paid for any excess hours Annual Success Sharing Plan - Paid to eligible employees if the company meets or exceeds the combined ratio, growth and/or service goals. 37.5-hour schedule, Monday through Friday, 8:45 a.m. to 5 p.m. Potential to work holidays for additional pay Work from home up to two days per week once trained to work independently

Why Amica?

Our People Are Our Priority: We’re a mutual company where people come first, including empathetic employees who represent the diversity of our policyholders. That’s why we welcome employees who represent differences in opinion, life experience and perspectives, who enrich a culture where everyone can contribute and grow. The Opportunities Are Wide Open: We know growth isn’t always linear. We encourage our employees to be curious about their career at Amica and explore the options available to them. We believe that what’s best for our employees is best for the company. Commitment Goes Both Ways: What employees get in return for what they bring to Amica includes compensation and benefits of a Total Rewards package. But it goes further to include flexible work environments and opportunities to advance their careers. The support we offer is designed to help you build a stable and fulfilling career that’s uniquely Amica. Current Amica employees should review the below information: Level: 5 - 8 Important: Certain relocation benefits may apply for employees currently located in a branch that will be transitioning. Deadline For Internal Employees: October 5, 2026

Total Rewards Medical, dental, vision coverage for single or family, short- and long-term disability, and life insurance Paid Vacation – you will receive at least 13 vacation days in the first 12 months, amounts could be greater depending on the role. While able to use prior to accrual, vacation time will accrue monthly. Holidays - 14 paid holidays observed Sick time - 6 days sick time at hire, 6 additional days sick time at 90 days of employment Generous 401k with company match and immediate vesting. Additionally, annual 3% non-elective employer contribution Annual Success Sharing Plan - Paid to eligible employees if company meets or exceeds combined ratio, growth and/or service goals Generous leave programs, including paid parental bonding leave Student Loan Repayment and Tuition Reimbursement programs Generous fitness and wellness reimbursement Employee community involvement Strong relationships, lifelong friendships Opportunities for advancement in a successful and growing company Amica conducts background checks which includes a review of criminal, educational, employment and social media histories, and if the role involves use of a company vehicle, a motor vehicle or driving history report. The background check will not be initiated until after a conditional offer of employment is made and the candidate accepts the offer. Qualified applicants with arrest or conviction records will be considered for employment. The safety and security of our employees and our customers is a top priority. Employees may have access to employees’ and customers’ personal and financial information in order to perform their job duties. Candidates with a criminal history that imposes a direct or indirect threat to our employees’ or customers’ physical, mental or financial well-being may result in the withdrawal of the conditional offer of employment.

About Amica

Amica Mutual Insurance Company is America’s oldest mutual insurer of automobiles. A direct national writer, Amica also offers home, marine and umbrella insurance. Amica Life Insurance Company, a wholly owned subsidiary, provides life insurance and retirement solutions. Amica was founded on the principles of creating peace of mind and building enduring relationships for and with our exceptionally loyal policyholders, a mission that thousands of employees in offices nationwide share and support.

Equal Opportunity Policy

All qualified applicants who are authorized to work in the United States will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, family status, ethnicity, age, national origin, ancestry, physical and/or mental disability, mental condition, military status, genetic information or any other class protected by law. The Age Discrimination in Employment Act prohibits discrimination on the basis of age with respect to individuals who are 40 years of age or older. Employees are subject to the provisions of the Workers' Compensation Act. Amica Mutual Insurance Company is committed to protecting job seekers from recruitment fraud. We never request sensitive personal information or payment during the interview process. All legitimate job opportunities are listed on our official careers site: https://careers.amica.com. Learn more in the "Is Amica hiring?" section of our FAQ. We seek differences of opinion, life experience and perspective to represent the diversity of our policyholders and achieve the best possible outcomes. We pride ourselves on nurturing and activating curiosity, because what's best for our people is what's best for our business. Amica offers diverse and engaging career paths to fit your unique skill set, interests and abilities. See what Amica has to offer and get an inside look at your future role through the eyes of current members of our team. For over 115 years, we’ve championed the idea that empathy is our best policy. At Amica, we’re more than an insurance company. We build relationships. Whether it’s the first call or the moment our customers need us most, we always show up with compassion. We create policies to fit our clients' needs, and find answers where they’re needed most. That’s insurance that works. You care about integrity, purpose and community. So do we.We’re looking for people who value mutual respect as much as we do.We want to welcome you to a culture where you feel you belong. Mutual Respect A culture of doing the right thing, brought to life by our deep commitment to volunteerism Empowered Growth Career-long support, including training, development and advancement opportunities Personally Invested Top-tier medical plans for physical and mental health, retirement, well-being and more Inside Track Security and stability reflected in our grow-from-within career development model Find the best fit We’re always looking for the right candidates to join our growing team.

Interview with the team Beyond the initial phone screen, you will meet with the hiring manager and additional members of the team as part of your interview process.