Associate, Customer Service Development

Brother USA; Memphis (TN); Hybrid; USD 29,952 - 36,608; Full time

Benefits offered by this job

Health, vision, and dental insurance

401(k) retirement savings plan

Educational assistance program

Job summary

Brother USA in Memphis, TN is seeking candidates for its Customer Service Development Program, a full-time role designed to build a career in customer service. The program offers clear advancements and robust training, preparing you for essential customer interactions.

As a Customer Service Development Associate, you will shadow team members while developing expertise in Brother’s products. Benefits include health insurance, 401(k) matching, and an educational assistance program.

Qualifications

• Experience in any role that involves direct customer or client interaction.
• Passionate about solving problems and making customers feel heard.
• Comfortable using a variety of systems and quick learner of new technologies.
• Strong desire to learn and grow; curiosity and drive are key.

Responsibilities

• Learn about products and customer-centric approach by shadowing team members.
• Gain experience using chat, email, and customer-service platforms.
• Take on more responsibilities in customer interactions and support.

Skills

Customer-focused

Tech savvy

Eager to learn

Adapts to change quickly

Job description

Role Overview

The Customer Service Development Program is a full-time, entry‑level opportunity designed to build a career in customer service.

About the Program

You’ll begin as a Customer Service Development Associate, learning about our products, systems, and customer‑centric approach by shadowing team members, completing training, and gradually gaining hands‑on experience. After 6–9 months, you’ll be eligible for your first promotion to Senior Associate, where you’ll take on more responsibilities in customer interactions and support while continuing to build confidence and skills. Another 6–9 months later, you will join the core team as a representative, marking your second promotion and becoming a Brother call‑center expert.

About the Role

The first stage focuses on building your foundation. The Associate learns, trains, and shadows, with early exposure to live customer support tasks. You’ll gain experience using chat, email, and customer‑service platforms while becoming an expert on Brother’s products and how we deliver our At Your Side promise to our customers.

What’s in It for You?

This program provides a clear, structured path with two role advancements and matching raises. Brother invests in development through online learning platforms, courses with our Learning & Development team, and an educational assistance program covering up to 100% of tuition expenses, including textbooks and fees. You’ll also enjoy the flexibility of a hybrid schedule, with the option to work from home up to two days a week.

Experience & Qualifications

• Familiar with working with customers – Experience in any role that involves direct customer or client interaction.
• Customer‑focused – Passionate about solving problems and making customers feel heard, supported, and valued.
• Tech savvy – Comfortable using a variety of systems and tools; quick learner of new technologies.
• Eager to learn – Strong desire to learn and grow; curiosity and drive are key to success.
• Adapts to change quickly – Excited about being part of a new, evolving role and ready to help refine the program.

Additional Details for This Role

This role will be a hybrid role. Subject to business needs, employees may work remotely up to two days per week. Assigned office days will be determined by your manager.

Base Salary

• This role has a non‑negotiable program rate of $16 per hour ($33,280 annualized salary).
• The base salary accounts for the entirety of the on‑target earnings for this role. No additional incentives or variable pay are applicable.

Our Benefits

We offer a comprehensive benefits package with diverse plan options, including health, vision, and dental insurance effective from day one. Under our 401(k) retirement savings plan, we match up to 100% of the first 4% of employee contributions, with matches vesting immediately. Our educational assistance program reimburses up to 100% of tuition, lab fees, textbooks, and other related expenses for qualifying programs.

Equal Opportunity Employer (EOE) Statement

Brother International Corporation ("Brother") is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, disability, or any other characteristic protected by applicable local, state or federal laws. Brother is committed to providing reasonable accommodations to individuals with disabilities throughout the application or interview process. If you need an accommodation, please contact us at [e-mail].