Associate Customer Care Representative - Phoenix, AZ-1

Amica Mutual Insurance Company; United States; On-site; USD 48,000 - 56,000; Full time

Benefits offered by this job

Medical insurance

Dental coverage

Vision coverage

Disability insurance

Life insurance

Paid vacation

Paid holidays

Sick time

401k with match

Success Sharing Plan

Parental leave

Student loan repayment

Tuition reimbursement

Wellness reimbursement

Job summary

Amica Mutual Insurance Company in Phoenix, AZ is seeking an Associate Customer Care Representative to handle high-volume inbound calls for selling policies and servicing existing accounts. Ideal candidates have service and sales experience, professional phone manner, and strong teamwork.

Responsibilities include servicing accounts, converting warm leads nationwide, building trust, solving problems, and obtaining an insurance license with ongoing education.

Qualifications

• High school diploma or equivalent education required.
• Previous customer service and sales experience.
• Excellent interpersonal and communication skills.
• Computer keyboard and processing skills.
• Previous insurance background is a plus, but not required.

Responsibilities

• Conduct professional telephone conversations to service existing accounts in a high call volume environment.
• Convert advertising, direct mail, and other warm leads into new business by handling countrywide inbound telephone calls.
• Service customer accounts utilizing knowledge of legal terminology, policy language, and home construction.
• Gain customer trust and respect by establishing and maintaining effective relationships.
• Problem-solve and use time effectively to multitask and prioritize work.
• Obtaining a state insurance license and fulfilling ongoing education requirements to keep the license active are mandatory and extensive training will be offered.

Skills

Customer service

Sales

Phone communication

Teamwork

Education

High school diploma

Job description

Associate Customer Care Representative – Phoenix, AZ

This role requires taking phone calls to sell policies and service current accounts. Ideal candidates will possess prior experience in service and sales, demonstrate a professional phone demeanor, and exhibit strong teamwork skills.

Responsibilities

• Conduct professional telephone conversations to service existing accounts in a high call volume environment
• Convert advertising, direct mail, and other warm leads into new business by handling countrywide inbound telephone calls
• Service customer accounts utilizing knowledge of legal terminology, policy language, and home construction
• Gain customer trust and respect by establishing and maintaining effective relationships
• Problem-solve and use time effectively to multitask and prioritize work
• Obtaining a state insurance license and fulfilling ongoing education requirements to keep the license active are mandatory and extensive training will be offered

Salary and Work Schedule

A starting annual salary of $48,298 ($23.22/hr). Additional compensation would be dependent on level of experience and applicable licenses within the property and casualty industry with a range of up to $55,785 annually ($26.82/hr). The 40 hour work week is scheduled fromMonday through Friday, between the core hours of 8:00 AM and 5:00 PMand includes a few holidays annually. Work from home may be available up to two days a week once trained to work independently.

Qualifications

• High school diploma or equivalent education required
• Previous customer service and sales experience
• Excellent interpersonal and communication skills
• Computer keyboard and processing skills
• Previous insurance background is a plus, but not required

Benefits

• Medical, dental, vision coverage for single or family, short- and long-term disability, and life insurance
• Paid Vacation – you will receive at least 13 vacation days in the first 12 months, amounts could be greater depending on the role. While able to use prior to accrual, vacation time will accrue monthly.
• Holidays – 14 paid holidays observed
• Sick time – 6 days sick time at hire, 6 additional days sick time at 90 days of employment
• Generous 401k with company match and immediate vesting. Additionally, annual 3% non-elective employer contribution
• Annual Success Sharing Plan - Paid to eligible employees if company meets or exceeds combined ratio, growth and/or service goals
• Generous leave programs, including paid parental bonding leave
• Student Loan Repayment and Tuition Reimbursement programs
• Generous fitness and wellness reimbursement
• Employee community involvement
• Strong relationships, lifelong friendships
• Opportunities for advancement in a successful and growing company
• Amica conducts background checks which includes a review of criminal, educational, employment and social media histories, and if the role involves use of a company vehicle, a motor vehicle or driving history report. The background check will not be initiated until after a conditional offer of employment is made and the candidate accepts the offer. Qualified applicants with arrest or conviction records will be considered for employment. The safety and security of our employees and our customers is a top priority. Employees may have access to employees’ and customers’ personal and financial information in order to perform their job duties. Candidates with a criminal history that imposes a direct or indirect threat to our employees’ or customers’ physical, mental or financial well-being may result in the withdrawal of the conditional offer of employment.

About Amica

Amica Mutual Insurance Company is America’s oldest mutual insurer of automobiles. A direct national writer, Amica also offers home, marine and umbrella insurance. Amica Life Insurance Company, a wholly owned subsidiary, provides life insurance and retirement solutions. Amica was founded on the principles of creating peace of mind and building enduring relationships for and with our exceptionally loyal policyholders, a mission that thousands of employees in offices nationwide share and support.

Equal Opportunity Policy

All qualified applicants who are authorized to work in the United States will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, family status, ethnicity, age, national origin, ancestry, physical and/or mental disability, mental condition, military status, genetic information or any other class protected by law. The Age Discrimination in Employment Act prohibits discrimination on the basis of age with respect to individuals who are 40 years of age or older. Employees are subject to the provisions of the Workers' Compensation Act. Amica Mutual Insurance Company is committed to protecting job seekers from recruitment fraud. We never request sensitive personal information or payment during the interview process. All legitimate job opportunities are listed on our official careers site: https://careers.amica.com. Learn more in the "Is Amica hiring?" section of our FAQ.

Company Culture

We seek differences of opinion, life experience and perspective to represent the diversity of our policyholders and achieve the best possible outcomes. We pride ourselves on nurturing and activating curiosity, because what's best for our people is what's best for our business. Amica offers diverse and engaging career paths to fit your unique skill set, interests and abilities. For over 115 years, we’ve championed the idea that empathy is our best policy. At Amica, we’re more than an insurance company. We build relationships. Whether it’s the first call or the moment our customers need us most, we always show up with compassion. We create policies to fit our clients' needs, and find answers where they’re needed most. That’s insurance that works. You care about integrity, purpose and community. So do we. We’re looking for people who value mutual respect as much as we do. We want to welcome you to a culture where you feel you belong.

Mutual Respect

• A culture of doing the right thing, brought to life by our deep commitment to volunteerism
• Empowered Growth – Career-long support, including training, development and advancement opportunities
• Personally Invested – Top-tier medical plans for physical and mental health, retirement, well-being and more
• Inside Track – Security and stability reflected in our grow-from-within career development model