Associate Customer Care Representative - Flex Phoenix, AZ-1

Amica Insurance; Phoenix (AZ); Hybrid; USD 48,000 - 56,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

Paid Vacation – at least 13 days in 12

14 paid holidays observed

Sick time – 6 days at hire, 6 days at

401k with company match and immediate

Annual Success Sharing Plan

Parental bonding leave

Student Loan Repayment and Tuition Re

Wellness reimbursement

Job summary

Amica Insurance in Phoenix, AZ is seeking an Associate Customer Care Representative to handle phone calls for selling policies and servicing accounts. The role emphasizes a professional phone demeanor, teamwork, and prior service/sales experience.

The position includes a 40-hour week with specific shifts, potential work-from-home days after training, and a pathway to licensure with company-sponsored training.

Qualifications

• High school diploma or equivalent required.
• Previous customer service and sales experience.
• Excellent interpersonal and communication skills.
• Computer keyboard and processing skills.
• Insurance background is a plus, but not required.

Responsibilities

• Conduct professional telephone conversations to service existing accounts in a high call volume environment.
• Convert advertising, direct mail, and other warm leads into new business by handling countrywide inbound telephone calls.
• Service customer accounts utilizing knowledge of policy language and home construction terminology.
• Gain customer trust and respect by establishing and maintaining effective relationships.
• Problem-solve and use time effectively to multitask and prioritize work.
• Obtaining a state insurance license and fulfilling ongoing education requirements to keep the license active are mandatory and extensive training will be offered.

Skills

Customer service

Sales experience

Teamwork

Phone etiquette

Education

High school diploma

Job description

Thank you for considering Amica as part of your career journey, where your future is our business.

At Amica, we pride ourselves on being an inclusive and supportive environment. We all work together to accomplish the common goal of providing the best experience for our customers. We believe in trust and fostering lasting relationships for our customers and employees! We’re focused on creating a workplace that works for all. We’ll continue to provide training, guidance, and resources to make Amica a true place of belonging for all employees. Want to learn more about our commitment to diversity, equity, and inclusion? Visit our DEI page to read about it!

As a mutual company, our people are our priority. We seek differences of opinion, life experience and perspective to represent the diversity of our policyholders and achieve the best possible outcomes.

Amica is seeking an Associate Customer Care Representative in Phoenix, AZ. This role requires taking phone calls to sell policies and service current accounts. Ideal candidates will possess prior experience in service and sales, demonstrate a professional phone demeanor, and exhibit strong teamwork skills.

Responsibilities:

• Conduct professional telephone conversations to service existing accounts in a high call volume environment
• Convert advertising, direct mail, and other warm leads into new business by handling countrywide inbound telephone calls
• Service customer accounts utilizing knowledge of legal terminology, policy language, and home construction
• Gain customer trust and respect by establishing and maintaining effective relationships
• Problem-solve and use time effectively to multitask and prioritize work
• Obtaining a state insurance license and fulfilling ongoing education requirements to keep the license active are mandatory and extensive training will be offered.

Salary and Work Schedule:

A starting annual salary of $48,298 ($23.22/hr). Additional compensation would be dependent on level of experience and applicable licenses within the property and casualty industry with a range of up to $55,785 annually ($26.82/hr).

The 40 hour work week is scheduled from Tuesday through Friday, 11:00 AM to 7:00 PMandSaturday, 8:00 AM to 4:00 PM and includes a few holidays annually.

Work from home may be available up to two days a week once trained to work independently.

Qualifications:

• High school diploma or equivalent education required
• Previous customer service and sales experience
• Excellent interpersonal and communication skills
• Computer keyboard and processing skills
• Previous insurance background is a plus, but not required

Total Rewards

• Medical, dental, vision coverage for single or family, short- and long-term disability, and life insurance
• Paid Vacation – you will receive at least 13 vacation days in the first 12 months, amounts could be greater depending on the role. While able to use prior to accrual, vacation time will accrue monthly.
• Holidays - 14 paid holidays observed
• Sick time - 6 days sick time at hire, 6 additional days sick time at 90 days of employment
• Generous 401k with company match and immediate vesting. Additionally, annual 3% non-elective employer contribution
• Annual Success Sharing Plan - Paid to eligible employees if company meets or exceeds combined ratio, growth and/or service goals
• Generous leave programs, including paid parental bonding leave
• Student Loan Repayment and Tuition Reimbursement programs
• Generous fitness and wellness reimbursement