Associate Customer Care Representative / Flex

Amica Insurance; New York (NY); On-site; USD 45,000 - 77,000; Full time

Job summary

Amica Insurance is seeking an Associate Customer Care Representative in New York. This role requires handling customer inquiries through telephone communication, providing assistance in billing and policy changes, and delivering excellent customer service in a fast-paced environment. Ideal candidates will have experience in customer service and sales, along with strong communication skills. The position offers a competitive salary, various benefits, and opportunities for advancement in a supportive and inclusive workplace.

Benefits

Medical, dental, vision coverage

Paid Vacation

Paid Holidays

Generous 401k with company match

Tuition Reimbursement programs

Fitness and wellness reimbursement

Qualifications

• Prior experience in customer service and sales required.
• Excellent interpersonal and communication skills needed.
• Computer processing skills essential.

Responsibilities

• Conduct professional telephone conversations to service customer accounts.
• Assist customers with billing and policy changes over the phone.
• Maintain effective relationships with customers.

Skills

Customer service

Sales experience

Teamwork

Interpersonal skills

Communication skills

Education

High school diploma or equivalent

Job description

Associate Customer Care Representative / Flex

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Associate Customer Care Representative / Flex

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Description

Associate Customer Service Representative

Description

Associate Customer Service Representative

Rochester Regional Office

370 Woodcliff Dr. Fairport, NY 14450

Thank you for considering Amica as part of your career journey, where your future is our business.

At Amica, we pride ourselves on being an inclusive and supportive environment. We all work together to accomplish the common goal of providing the best experience for our customers. We believe in trust and fostering lasting relationships for our customers and employees! We’re focused on creating a workplace that works for all. We’ll continue to provide training, guidance, and resources to make Amica a true place of belonging for all employees. Want to learn more about our commitment to diversity, equity, and inclusion? Visit our DEI page to read about it!”

As a mutual company, our people are our priority. We seek differences of opinion, life experience and perspective to represent the diversity of our policyholders and achieve the best possible outcomes. Our office located in Fairport, NY is seeking an Associate Customer Care Representative to join the team!

Job Overview

This position involves telephone contact to assist and service policy holders with their insurance needs. Ideal candidates will possess prior experience in service and sales, demonstrate a professional telephone manner, and exhibit strong teamwork skills.

Responsibilities

• Conduct professional telephone conversations to service customer accounts in a high call volume environment
• Problem-solve and use time effectively to multitask and prioritize work
• Assist customers with various billing and policy change transactions over the phone
• Gain customer trust and respect by establishing and maintaining effective relationships
• Demonstrate a high standard of customer service
• Collaborate with others in a team setting
  
  

Salary And Work Schedule

A starting annual salary of $45,979 ($22.11/hr). Additional compensation would be dependent on level of experience and applicable licenses within the property and casualty industry with a range of up to $76,668 annually ($36.86hr).

The 40-hour compressed schedule will be one of the following options:

• Sunday - Thursday (Monday-Thursday 12pm-8pm,Sunday 7am-3pm)
• Tuesday - Saturday (Tuesday-Friday 12pm-8pm,Saturday 8am-4pm)
  
  

The Flex shift does come with a 15% shift differential.

Work from home may be available up to two days a week once trained to work independently.

Total Rewards

• Medical, dental, vision coverage, short- and long-term disability, and life insurance
• Paid Vacation – you will receive at least 13 vacation days in the first 12 months, amounts could be greater depending on the role. While able to use prior to accrual, vacation time will accrue monthly.
• Holidays - 14 paid holidays observed
• Sick time - 6 days sick time at hire, 6 additional days sick time at 90 days of employment
• Generous 401k with company match and immediate vesting. Additionally, annual 3% non-elective employer contribution
• Annual Success Sharing Plan - Paid to eligible employees if company meets or exceeds combined ratio, growth and/or service goals
• Generous leave programs, including paid parental bonding leave
• Student Loan Repayment and Tuition Reimbursement programs
• Generous fitness and wellness reimbursement
• Employee community involvement
• Strong relationships, lifelong friendships
• Opportunities for advancement in a successful and growing company
  
  

Qualifications

• High school diploma or equivalent education required
• Previous customer service and sales experience
• Excellent interpersonal and communication skills
• Computer keyboard and processing skills
• Previous insurance background is a plus, but not required
• After hire, employees will be required to obtain a state insurance license and meet continuing education requirements to maintain their license (comprehensive training will be provided)
  
  

Amica conducts background checks which includes a review of criminal, educational, employment and social media histories, and if the role involves use of a company vehicle, a motor vehicle or driving history report. The background check will not be initiated until after a conditional offer of employment is made and the candidate accepts the offer. Qualified applicants with arrest or conviction records will be considered for employment.

The safety and security of our employees and our customers is a top priority. Employees may have access to employees’ and customers’ personal and financial information in order to perform their job duties. Candidates with a criminal history that imposes a direct or indirect threat to our employees’ or customers’ physical, mental or financial well-being may result in the withdrawal of the conditional offer of employment.

About Amica

Amica Mutual Insurance Company is America’s oldest mutual insurer of automobiles. A direct national writer, Amica also offers home, marine and umbrella insurance. Amica Life Insurance Company, a wholly owned subsidiary, provides life insurance and retirement solutions. Amica was founded on the principles of creating peace of mind and building enduring relationships for and with our exceptionally loyal policyholders, a mission that thousands of employees in offices nationwide share.

Equal Opportunity Policy: All qualified applicants who are authorized to work in the United States will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, family status, ethnicity, age, national origin, ancestry, physical and/or mental disability, mental condition, military status, genetic information, or any other class protected by law. The Age Discrimination in Employment Act prohibits discrimination on the basis of age with respect to individuals who are 40 years of age or older. Employees are subject to the provisions of the Workers’ Compensation Act.

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Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Insurance

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