Associate Customer Acquisition (Hong Kong)

re-zoo-me; Newark, Northern (NJ, KY); Hybrid; USD 60,000 - 90,000; Full time

Job summary

Concentrix in Hong Kong seeks a Cantonese & English speaking Sales Representative (Customer Acquisition) to drive SaaS adoption for SMBs on-site. You will engage prospects, qualify opportunities, and demonstrate value while collaborating with internal teams to close deals.

The role emphasizes consultative selling, data-driven forecasting, and CRM management with a strong emphasis on executive-level engagement and long-term client relationships.

Qualifications

• Bachelor's degree preferred.
• 2–3 years in sales or account management, including consultative-based selling, inside sales, upselling, cross-selling or renewal sales.

Responsibilities

• Engage SMB B2B customers to understand needs and identify opportunities for consultative selling with SaaS solutions.
• Convert prospects into opportunities by evaluating them with criteria like BANT (Budget, Authority, Need, Timeline).
• Uncover customer pain points and propose new processes to improve efficiency.
• Drive engagement to promote SaaS adoption and upsell/cross-sell with internal teams.
• Develop and maintain relationships across organizational levels to promote SaaS adoption.
• Build rapport with stakeholders, positioning solutions as assets for digital transformation.
• Maintain long-term engagement through consistent communication and value-driven offerings.
• Handle objections creatively to overcome challenges.

Skills

Consultative selling

CRM management

Forecasting & data analysis

B2B sales

Education

Bachelor’s degree

Tools

CRM software

BI tools

Job description

Associate Customer Acquisition (Hong Kong)

Job Description

Are you enthusiastic about creating memorable experiences? Then come join us at Concentrix and work with energetic people who strive to enjoy every day.

We are looking for a Cantonese & English speaking Sales Representative (Customer Acquisition) (On-site) to join one of our exciting, expansion projects.

The Sales Representative is responsible for demonstrating the value and benefits of our client’s products or services through customer engagement, with a primary focus on selling and/or renewing contracts. This role is responsible for effectively articulating the value of products or services to customers. You will be responsible to influence on-premise customers to adopt SaaS cloud solution in this selling process.

As a Sales Representative In Our Team, You Will

Customer Engagement and Consultative Selling

• Engage with SMB (small and medium businesses) B2B customers to understand their needs and identify opportunities for consultative selling, offering tailored SaaS cloud technology solutions that meet customer requirements and drive business transformation.
• Convert prospects and qualified leads into opportunities and revenue by evaluating them through various criteria, such as BANT (Budget, Authority, Need, and Timeline).
• Uncover customer pain points and roadblocks through thoughtful questioning and problem-solving approaches.
• Drive customer engagement to identify underlying challenges and propose new processes and workflows to enhance efficiency and productivity with our solutions.
• Secure customer wins for SaaS solution adoption by maximizing the upselling and cross-selling opportunities through collaboration with the internal Technical Sales Specialist and Partner Channel Sales team.
• Develop and maintain relationships with prospective customers across different organizational levels to promote SaaS solution adoption.
• Build rapport with key stakeholders, positioning our solutions as strategic assets for their digital transformation journey.
• Cultivate long-term engagement with prospects through consistent communication and value-driven solutions over extended sales cycles.
• Handle objections and rejections creatively, treating each 'no' as a challenge to overcome.

Sales Forecasting & Data Analysis

• Provide accurate sales forecasts, generate customer quotes, and maintain meticulous records of sales activities. Conduct in-depth customer research to personalize sales pitches and improve prospect engagement. Collaborate with the Business Intelligence team to analyze sales data trends and inform strategy, ensuring that sales excellence remains a core priority.

Revenue Generation & CRM Management

• Drive revenue growth through consistent prospecting, upselling, and cross-selling of SaaS solutions. Update CRM system with detailed account information, tracking customer interactions and pipeline activity. Collaborate with internal teams to ensure a seamless sales process from discovery to deal closure.

We’ll Be a Great Match If You Have

• Bachelor’s Degree is preferred.
• Have 2-3 years of sales or account management experience, including consultative-based sales, inside sales, upselling, cross-selling or renewal sales.
• Experience with high-volume calling with a proven track record of sales or account management, ideally within the software, hardware or technology service industries.
• Demonstrate excellent command of Cantonese and English language (verbal and written).
• Have experience managing the Hong Kong market.
• Experience working with or selling Cloud Computing such as Software as a Service (SaaS)/ Platform as a Service (PaaS)/ Infrastructure as a Service (IaaS) would be highly advantageous.
• Have experience or exposure to Open Source Software (OSS) including but not limited to Microsoft Azure, Office 365, Dynamics 365, Google Workspace or similar solutions.
• Strategic-thinker with an appreciation of complex selling cycles and ability to engage at exec-level.
• Strong consultative approach to engage clients and prospects.
• Result-driven with strong track record in delivering sales targets.
• Demonstrated aptitude to learn and optimize new technology and data.