Associate, Custody Operations

Vestwell; King of Prussia (PA); On-site; USD 65,000 - 75,000; Full time

Benefits offered by this job

Health benefits

401(k) plan

Generous time off

Employee Wellbeing Committee

Job summary

Vestwell in King of Prussia, PA is seeking a Custody Ops Associate to support day-to-day processing and monitoring of plans on Vestwell’s platform. You will collaborate cross-functionally with internal stakeholders to deliver exceptional service to plan sponsors.

This hybrid role reports to the office in King of Prussia and offers a base salary range of $65K-$75K, with eligibility for a company bonus pool and potential new hire equity.

Qualifications

• Undergraduate or graduate degree in Finance or Accounting with a strong academic record.
• Aptitude for numbers and understanding of cash and securities reconciliations.
• Proactive, analytical, and able to problem-solve and propose solutions.
• Highly organized and dependable; able to manage client expectations.
• High proficiency with Excel.

Responsibilities

• Review incoming cash, wires, and checks on the trust accounting system.
• Process corrections on a plan and participant level daily.
• Coordinate with sub-custodians to settle trades across mutual funds, stable value funds, and ETFs.
• Respond to high-volume, complex operational issues for internal teams.
• Identify and resolve discrepancies in cash and share balances.
• Oversee and assist others in completing action items and ensure timelines are met.
• Maintain written operating procedures for assigned functions.
• Audit record-keeping and plan administration components.
• Monitor deliverables and ensure timely completion of projects.
• Investigate and reconcile data discrepancies and remediate where needed.

Skills

Numerical aptitude

Analytical thinking

Organizational skills

Task prioritization

Excel proficiency

Written communication

Education

Finance or Accounting degree

Tools

Google Workspace

Slack

Salesforce

Zendesk

Jira

Job description

Who Are We Looking For?

Vestwell is growing and looking for a Custody Ops Associate! This role plays an integral part in the day to day processing and monitoring of plans on Vestwell’s platform. In this position, you will have the opportunity to collaborate cross‑functionally with internal stakeholders to provide exceptional service to plan sponsors.

What Will You Be Doing?

• Review incoming cash, wires, and checks coming onto our trust accounting system
• Processing of corrections on a plan and participant level on a daily basis
• Work with sub‑custodians to settle trades from the point of booking, through settlement for mutual funds, stable value funds, and ETFs
• Respond to a high volume of complex operational correctional issues for internal teams
• Identify and resolve discrepancies in Cash and Share balances
• Oversee and help ensure other team member action items are completed
• Ensure collaboration with all internal teams to meet expected timelines
• Support the creation and maintenance of written operating procedures related to assigned functions
• Oversee and audit record-keeping and plan administration components
• Monitor deliverables and ensure timely completion of team projects
• Investigate and reconcile discrepancies in data and remediate accordingly
• Strong written communication, critical thinking and organizational skills

Requirements

The Necessities

• Undergraduate or graduate degree in Finance or Accounting with a strong academic performance record
• Possess a strong aptitude for numbers, and understanding of cash and traditional securities reconciliations
• Demonstrate an affinity for learning, creating, and iterating rapidly
• Proactive and analytical, able to problem-solve and propose solutions
• Demonstrate a high degree of organization and dependability
• Ability to prioritize tasks and manage client expectations
• Ability to use excel at a high level

The Extras

• Experience with collaboration, project management, and CRM tools such as Google Workspace, Slack, Salesforce, Zendesk, and Jira
• Possess a good understanding of how mutual funds, stable value funds, and ETFs trade and settle
• Familiarity with custodial platforms, such as Matrix or Schwab
• General knowledge of ERISA rules and requirements, and experience with one or more compliance / record-keeping systems (e.g. SunGard Relius, ASC, FIS)
• Qualified 401(k) Administrator (QKA) or higher ASPPA credentials

This role will be based in Vestwell’s King of Prussia office, and will be expected to report to the office in a hybrid schedule.

The expected base salary range for this position is $65K - $75K base. This position is eligible to participate in the Company Bonus Pool and is eligible to receive new hire equity in the Company. Please note that salary bands are based on NY and other similar metro areas and may differ based on where the role is ultimately hired.

Employee Benefits

We’re an innovative, high-growth company with an exciting future ahead. At Vestwell, we prioritize employee wellbeing through comprehensive health benefits, generous time off, and a dedicated Employee Wellbeing Committee. Our hybrid work model offers flexibility while providing access to our collaborative offices in Midtown Manhattan, Austin, King of Prussia, and Scottsdale. And, of course, as a company focused on helping people save for the future, we offer a competitive 401(k) plan.

Interview Process

Our interview process starts the same for every candidate with 1-2 introductory conversations to learn more about your background, interests, and what you're looking for, while also giving you the opportunity to learn more about Vestwell and the team. From there, the process varies by role but typically includes a skills or experience-based assessment, such as a coding interview, portfolio review, or deeper discussion of your relevant experience. Successful candidates then move on to a virtual or in‑person interview panel. Before extending an offer, we complete a reference check with a current or former manager and a peer. Throughout the process, we prioritize transparency, clear communication, and minimizing surprises.

Vestwell’s Privacy Policy. Attention California residents: In the course of conducting our business and complying with federal, state, and local government regulations governing such matters as employment, tax, insurance, etc., we must collect Personal Information from you. Should you accept employment with Vestwell you may view our California Privacy Rights Act here: Vestwell’s California Privacy Rights Policy.

As set forth in Vestwell’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.