Associate CSM (English & Spanish)

DocuSign; Brazil (IN); Remote; USD 60,000 - 90,000; Full time

Job summary

DocuSign is seeking a customer success expert to drive adoption and enhance experiences in a SaaS environment. This remote position requires a unique blend of problem-solving skills, fluency in English and Portuguese, and proactive engagement with customers. Join us to make a tangible impact with diverse clients and a supportive team.

Benefits

Competitive benefits package

Career advancement opportunities

Collaborative work environment

Qualifications

• 2+ years of relevant work experience in a customer-facing role in a SaaS environment.
• Proficient in English and Portuguese.
• Ability to manage multiple customer accounts.

Responsibilities

• Drive customer adoption and value realization through targeted engagements.
• Analyze customer data to prioritize actions for optimal outcomes.
• Conduct business reviews with customers to align on objectives.

Skills

Customer relationship management

Problem-solving

Communication

Tools

Salesforce

Gainsight

Job description

Employer Industry: Software as a Service (SaaS)

Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Work remotely from a designated location
- Engage with a diverse portfolio of customers and impact their success
- Collaborative work environment with cross-functional team support
- Contribute to enhancing customer experience and satisfaction
- Competitive benefits package and commitment to employee well-being

What to Expect (Job Responsibilities):
- Drive customer adoption and value realization through targeted engagements
- Collaborate with internal teams to enhance customer engagement and product usage
- Provide consultative discussions and product tutorials to customers
- Analyze customer data and metrics to prioritize actions for optimal outcomes
- Conduct business reviews with customers to align on objectives and maximize product value

What is Required (Qualifications):
- 2+ years of relevant work experience in a customer-facing role in a SaaS or related environment
- Experience with customer relationship management (CRM) software and relevant tools
- Proficient in English and Portuguese
- Ability to manage multiple customer accounts simultaneously
- Strong problem-solving skills and the ability to communicate effectively with diverse audiences

How to Stand Out (Preferred Qualifications):
- Multi-lingual in additional languages such as Spanish and/or French
- Experience with Salesforce and Gainsight
- Exceptional organizational and time management skills
- High level of empathy to understand and anticipate customer needs
- Self-motivated and goal-oriented with a proactive approach to challenges

#SaaS #CustomerSuccess #RemoteWork #CareerGrowth #CustomerEngagement #TeamCollaboration

"We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."