Associate Cost Basis Consultant

lplfinancial; Tempe (AZ); On-site; USD 65,417,000 - 109,114,000; Full time

Benefits offered by this job

401K matching

Health benefits

Employee stock options

Paid time off

Volunteer time off

Job summary

LPL Financial is seeking a Customer Service professional to support the Client and Government Reporting team in cost basis and tax reporting processes. The role focuses on inbound service requests, data reconciliation, and collaboration with advisors and internal teams to ensure accuracy and regulatory compliance.

Ideal candidates bring 1+ year of customer service experience, cost basis knowledge, and strong Excel skills to deliver accurate resolutions while maintaining a high standard of client

Qualifications

• 1+ year of customer service experience.
• Cost Basis experience or knowledge.
• Proficient with Microsoft Excel and standard applications.

Responsibilities

• Answer inbound calls from Service teams and research requests.
• Review accounts and reconcile to ensure policy compliance.
• Perform daily quality control and manage error rates.
• Communicate with advisors and other groups to resolve discrepancies.
• Meet deadlines and stay aware of regulatory requirements.
• Identify issues and offer solutions to business challenges.
• Assist with projects, UAT testing and audits.

Job description

Where Ambition Meets Innovation : Build a career that matches all your initiative with an impressive dose of innovation. From cutting-edge resources and a collaborative environment to the freedom to make an impact and more, you'll find the ingredients you need at LPL Financial to shape your success while helping clients pursue their financial goals.

Job Overview

The Client and Government Reporting team comprises of cost basis and tax reporting functionalities. The tax reporting component ensures that all Internal Revenue Service (IRS) client tax reporting forms are issued and mailed in an accurate and timely manner. The cost basis component is responsible for the receipt, maintenance, and delivery of tax lots used to calculate cost basis. The primary role consists of supporting an in-bound call center team dedicated to servicing the needs of service team within LPL. You will support internal service teams with cost basis questions and at times, partner with Service Professionals on calls with customers. Answering questions from Service Professionals and Financial Professionals will be a high priority in this role. You are also expected to provide subject matter expertise and be solution orientated. Exceptional service and professionalism are required, as you'll enjoy engaging our clients with our mission to provide positive results. If you have an entrepreneurial spirt, passion for service excellence, and a need to excel, this would be a rewarding career for you.

Responsibilities

• Answer inbound calls from the Service teams.
• Research and perform related processing for service requests.
• Review accounts and perform reconciliation to ensure compliance with corporate and regulatory policies and procedures.
• Perform daily quality control, manage error rates and perform exception review processing.
• Effectively communicate with advisors and other operational groups to resolve various account discrepancies.
• Be proactive and remain cognizant of deadlines and regulatory requirements.
• Recognize issues, problems, or opportunities and determine whether action is required.
• Make connections and offers creative recommendations on how to solve business challenges.
• Assist with projects, UAT Testing and audits.

What are we looking for?

We want strong collaborators who can deliver a world-class client experience. We are looking for people who thrive in a fast-paced environment , are client-focused , team oriented , and are able to execute in a way that encourages creativity and continuous improvement .

Requirements

• 1+ years of customer service experience
• Cost Basis experience
• Microsoft applications, particularly Excel

Core Competencies

• Must be comfortable relaying policy related information consistently in fast paced situations.
• General computer savviness with the ability to quickly navigate multiple applications.
• Ability to ask probing questions and actively listen to gain agreement with the caller.
• Interpersonal skills to establish a welcoming interaction that fosters rapport.
• Willingness to take ownership to provide accurate resolutions with each interaction.
• Learning mindset to respond and implement coaching and training.

Preferences

• Client Works experience
• Experience with CXone (NICE) phone system
• Experience using BETA
• SIE preferred

Pay Range

Pay Range: $22.83-$38.08/hour

Actual base salary varies based on factors, including but not limited to, relevant skill, prior experience, education, base salary of internal peers, demonstrated performance, and geographic location. Additionally, LPL Total Rewards package is highly competitive, designed to support your success at work, at home, and at play - such as 401K matching, health benefits, employee stock options, paid time off, volunteer time off, and more. Your recruiter will be happy to discuss all that LPL has to offer!

• 401K matching
• health benefits
• employee stock options
• paid time off
• volunteer time off

Company Overview

LPL Financial Holdings Inc. (Nasdaq: LPLA) is among the fastest growing wealth management firms in the U.S. As a leader in the financial advisor-mediated marketplace(6) , LPL supports over 32,000 financial advisors and the wealth management practices of approximately 1,100 financial institutions, servicing and custodying approximately $2.3 trillion in brokerage and advisory assets on behalf of approximately 8 million Americans. The firm provides a wide range of advisor affiliation models, investment solutions, fintech tools and practice management services, ensuring that advisors and institutions have the flexibility to choose the business model, services, and technology resources they need to run thriving businesses. For further information about LPL, please visit www.lpl.com.

At LPL, independence means that advisors and institution leaders have the freedom they deserve to choose the business model, services, and technology resources that allow them to run a thriving business. They have the flexibility to do business their way. And they have the freedom to manage their client relationships, because they know their clients best.