Associate Community Manager

Socket.dev; San Francisco (CA); On-site; USD 60,000 - 80,000; Full time

Job summary

PMP, a leading association management firm in San Francisco, seeks an Associate Community Manager to support Community Managers with administrative tasks and client service. The role focuses on HOA coordination, board communications, and vendor coordination, with growth opportunities in a people-centric, fast-paced environment.

Ideal candidates have 1–2 years in administration, strong writing and communication skills, and proficiency with MS Office.

Qualifications

• 4 Year College Degree preferred but not required
• 1-2 Years of experience in an administrative role
• Exceptional customer service skills
• Excellent writing and communication skills
• Proficient in Microsoft Word, Excel, and PowerPoint
• Proficient in reviewing and understanding budgets and financial statements
• Strong organizational skills
• Honest, responsible, optimistic demeanor

Responsibilities

• Provide extraordinary customer service to homeowners, Board Members, and vendors
• Directly assist the Community Manager with community-related tasks
• Board packet assembly, including copying, binding, labeling envelopes, and mailing when applicable
• Update association portals, including current documents, board member names and positions, community calendar, posting minutes, and sending email blasts
• Communicate and coordinate with third-party vendors
• Create monthly newsletters
• Assist with architectural application process
• Create work orders for the appropriate vendor, follow up on status of work orders, and update system notes as necessary
• Additional duties as assigned

Skills

Customer service

Writing

Communication

Organizational skills

Attention to detail

Education

Bachelor's degree

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Job description

Become the Best Part of PMP!

PMP is seeking a motivated, detail-oriented, communicative, and personable professional to join our team as an Associate Community Manager at 1075 Market Street, San Francisco, CA.

Who We Are:

Property Management Professionals (PMP) is an industry-leading association management firm providing innovative products and extraordinary services to common interest developments throughout California, Utah, and Texas. We are proud to offer a personalized, boutique level of service to our association clients, backed by the scale and resources of Odevo, one of the world’s largest resident services companies. We are proud to be privately owned, locally independent, and passionately committed to elevating the lifestyle experience for the communities we serve.

We are one of the fastest (organically) growing association management firms in each of our respective markets. Our company’s growth coupled with the depth and breadth of our network creates a uniquely rare opportunity for professional growth. Additionally, our people-centric culture allows us to attract and retain the industry’s top talent and has served as one of our primary competitive advantages over the past two decades.

To learn more about PMP, our unique approach to community management, and our people-centric culture, you’re invited to visit us online at www.pmpmanage.com and visit our social media platforms:

• Instagram/pmpmanage
• facebook/pmpmanage
• linkedin/company/pmpmanagement

Who We’re Looking For:

PMP is looking for energetic, passionate, personable, and detail-oriented professionals to join our growing team. The right candidate will embrace change, celebrate innovation, and have an unwavering passion for providing extraordinary customer service to our valuable clients.

Position Description:

The Associate Community Manager will assist the Community Managers with multiple administrative responsibilities and duties.

Responsibilities & Duties:

• Provide extraordinary customer service to homeowners, Board Members, and vendors.
• Directly assist the Community Manager with community-related tasks.
• Board packet assembly, including copying, binding, labeling envelopes, and mailing when applicable.
• Update association portals, including but not limited to current documents, board member names and positions, community calendar, posting minutes, and sending email blasts.
• Communicate and coordinate with third-party vendors.
• Create monthly newsletters.
• Assist with architectural application process.
• Create work orders for the appropriate vendor, follow up on status of work orders, and update system notes as necessary.
• Additional duties as assigned.

Requirements:

• 4 Year College Degree preferred but not required
• 1-2 Years of experience in an administrative role
• Extraordinary customer service skills
• Exceptional writing and communication skills
• Proficient in Microsoft Word, Excel, and PowerPoint
• Proficient in reviewing and understanding budgets and financial statements
• Strong organizational skills
• An honest, responsible, optimistic, and enjoyable demeanor

Knowledge, Skills and Abilities:

• Excellent computer abilities to navigate our care systems, as well as Microsoft Office
• Strong problem-solving skills
• Basic data-entry and typing skillsBasic mathematical abilities
• Stable employment record
• Regular, predictable attendance
• Ability to effectively communicate in a respectful and positive manner

Requirements

Exceptional Customer Service

Prior experience in HOA or Luxury High-Rise

Contemplated Schedule: Monday - Friday

Hours per Week: 40

Shift: 8:30 am to 5:30 pm