Associate Community Manager

Edward Rose & Sons, LLC; Michigan; On-site; USD 28,765 - 40,968; Full time

Benefits offered by this job

401(k) with company match

Generous paid time off programs

Discounted apartment home

Job summary

Edward Rose & Sons, LLC in Ontario, MI is seeking an Associate Community Manager to support the on-site team ensuring a positive resident experience. You will manage apartment rentals, oversee daily operations, and promote excellent customer service while actively participating in team development initiatives.

Qualified candidates should have a Bachelor’s degree, experience in customer service or supervisory roles, proficiency with Microsoft Office, and ideally experience with Yardi Voyager. This position offers a comprehensive benefits package, competitive pay starting at $25.31 per hour, and opportunities for career advancement.

Qualifications

• Previous experience in a supervisory role is preferred.
• Previous sales or customer service experience is required.
• Must be proficient with Microsoft Office programs.

Responsibilities

• Responsible for all activities related to apartment rentals.
• Oversee assigned department(s) to ensure success.
• Promote high quality customer service through team development.

Skills

Customer service experience

Supervisory experience

Proficiency in Microsoft Office

Experience with Yardi Voyager

Education

Bachelor's degree

Job description

The Harbours Apartments
44565 Bayview Avenue
Clinton Township, MI 48038, USA

For over 100 years, Edward Rose & Sons has been committed to career development for our team members. We offer you the opportunity to grow in an environment where you will feel valued, have room for advancement, and be rewarded for your good work.

We are currently looking for an Associate Community Manager to join our on-site community team to help support a positive experience for our residents.

Responsibilities

• Responsible for all activities related to apartment rentals, including generating and handling traffic, leasing apartments, qualifying prospective residents, preparing lease documentation, and completing move‑in and move‑out procedures
• Oversee assigned department(s) and work cohesively with supervisors to ensure each team’s success in their day‑to‑day operations
• Promote high quality customer service through team development initiatives
• Consistently review and develop the team on technical and administrative processes
• Interview and hire qualified candidates
• Successfully acclimate new hires into their roles
• Successfully evaluate and resolve resident concerns in a timely manner
• Identify areas for improvement and suggest practical updates to enhance resident retention and revenue
• Evaluate contractor projects upon completion to ensure high quality and contract compliance
• Assist the Property Manager with accurate and timely report submission
• Accurately prepare and submit communications to the collections department
• Participate in organizing and facilitating community events and other special projects as assigned
• Note repairs, replacements needed and appropriate charges for resident damages upon move out

Role Requirements

• Bachelor’s degree is preferred
• Previous experience in a supervisory role is preferred
• Previous sales or customer service experience is required
• Previous experience in multi‑family property management is preferred
• Previous leasing experience is preferred
• Must be proficient with Microsoft Office programs
• Experience using Yardi Voyager or related property management software is preferred
• Maintain a professional appearance following team dress code policy
• Must be flexible with work schedule. Weekend hours may be assigned
• Have reliable transportation and valid driver’s license

Benefits

• Comprehensive benefits package, including 401(k) with company match
• On‑the‑job training and development
• Generous paid time off programs
• Competitive compensation plan with bonus opportunities
• Great work environment
• Opportunities for advancement
• Discounted apartment home
• Compensation: Starting at $25.31 per hour or higher, based on experience.

We are an Equal Opportunity Employer and affirmatively seek diversity in our workplace. We recruit qualified candidates and advance our employees without regard to race, color, religion, gender, age, disability, genetic information, ethnic or national origin, marital status, veteran status, or any other status or characteristic protected by federal, state or local laws.

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.