Associate Commission Operations Analyst

ehealthinsurance; United States; On-site; USD 31,000 - 44,000; Full time

Benefits offered by this job

Medical, dental, and vision benefits

401K with matching

Tuition reimbursement

Employee stock purchase program

12 company paid holidays and PTO

Job summary

eHealth is seeking an Associate Commission Operations Analyst to analyze commission data, customer information, and carrier documentation to ensure accurate application of commissions from carrier partnerships and maximize revenue and membership. You'll collaborate across teams to resolve discrepancies and support finance close.

The role reports to the Supervisor/Manager, Commission Operations, and offers growth within Revenue Operations and exposure to SOX controls, process improvements, and

Qualifications

• Strong analytical and problem-solving skills with strict attention to detail.
• Bachelor's degree in Business or Finance or two years equivalent experience in cash reconciliation, accounts receivable, and collections.
• Proficient with Microsoft Office, especially Excel and Word; able to create v-lookup formulas.

Responsibilities

• Perform daily reconciliation and application of carrier commissions and review membership information.
• Research commission payments, statements, and system discrepancies with internal/external teams.
• Analyze carrier documentation to ensure accurate memberships and commissions in the system.
• Initiate and track commission tasks using the internal workflow system.
• Prepare monthly/quarterly/annual operational deliverables for Finance close.
• Support audits for SOX testing of Revenue Operations controls.
• Assist with data improvements and ad hoc reports for revenue optimization.

Skills

Analytical skills

Problem solving

Detail oriented

Excel formulas

Education

Bachelor's degree in Business or Finance

Tools

Tableau

Job description

Join us in creating a better way! At eHealth, our mission is to expertly guide consumers through their health insurance and related options when, where, and how they prefer. We're creating a better way - one that's transparent and trustworthy for both our consumers externally and our employees internally. Move your career forward while connecting countless people to the life- changing, quality care they deserve. Our diverse team of innovators supports one another in solving some of the toughest challenges. We're always on the lookout for creative opportunities to do right by our customers, and each other. Together, we're creating a better way to work, united by our common passion to make a difference.

Role Overview:

As a member of the Revenue Operations team, the Associate Commission Operations Analyst is responsible for analyzing commission data, customer information, and carrier documentation to drive accurate, complete, and timely application of commissions from carrier partnerships to maximize revenue, cash, and membership for eHealth. This role analyzes and resolves payment, statement, and system discrepancies by collaborating with internal and external teams. The Associate Commission Operations Analyst prepares operational deliverables and identifies process and system improvements. The role reports to the Supervisor / Manager, Commission Operations.

What you’ll do:

• Perform daily reconciliation and application of carrier commissions and review of membership information using multiple internal systems.
• Research commission payments, statements, and system discrepancies and resolve with internal and/or external teams.
• Analyze complex carrier documentation to ensure accurate and timely membership and commissions in the eHealth commission system.
• Initiate and track various commission tasks using the company's internal workflow tracking system.
• Prepares monthly, quarterly, and annual operational deliverables in support of the Finance close.
• Complete internal and external audits to support SOX testing of Revenue Operations controls.
• Review carrier commission statements and membership reports to identify data improvements needed to accelerate completion of monthly application of commissions.
• Support department leaders on special projects, ad hoc reports, and workflow improvements with the goal of establishing efficient, accurate, and sustainable revenue and commission operational capabilities.
• Demonstrate eHealth's values in your behaviors, practices, and decision

Who you are:

• Bachelor's degree in Business or Finance or a related field or two years equivalent experience in cash reconciliation, accounts receivable, and collections in an operational role.
• Strong analytical and problem‑solving skills with strict attention to detail.
• Ability to work in a fast‑paced and mission‑driven environment, prioritizing appropriately, working independently, handling multiple tasks simultaneously, and performing to high standards of accuracy.
• Highly proficient with Microsoft Office, including Excel and Word. Ability to create v‑lookup formulas and other formulas for analysis and review functions.
• Ability and willingness to meet critical deadlines.
• Demonstrated independent decision making within the scope of their role.
• Ability to work with all levels of internal and external teams, from staff to executive management.
• Prior experience with data analysis, trending, and management reporting.
• Knowledge of Sarbanes‑Oxley (SOX) and prior experience working with auditors on internal controls testing and procedures preferred.
• Prior experience in the insurance or healthcare industry, specifically regarding the payment or collection of commissions.
• Working knowledge of Tableau or similar systems preferred.

What we offer:

• Generous benefits include medical, dental and vision beginning on your first day of employment
• 401K with matching
• Tuition reimbursement
• Employee stock purchase program
• 12 company paid holidays and PTO

* Please note the above is a summary of responsibilities; a full job description is available upon request.

- The base pay range reflects the anticipated pay range for this position. The actual base pay offered will depend on various factors including individual skills, experience, performance, qualifications, the department budget, and the location where work is performed. Base pay is one component of eHealth's total rewards package, which also includes an annual performance bonus, plus an array of benefits designed to support employees' personal and professional wellness. For more information on our total rewards offerings, please visit our career site.

- Hourly Pay Rate -27.00 USD Hourly -

eHealth is an Equal Employment Opportunity employer. It is our policy to provide equal opportunity to all employees and applicants and to prohibit any discrimination because of race, color, religion, sex, national origin, age, marital status, sexual orientation, genetic information, disability, protected veteran status, or