Associate Commercial Lines Client Service Manager

Gallagher; Denver (CO); Hybrid; USD 60,000 - 95,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive benefits

Career development opportunities

Collaborative culture

Global reach and local impact

Job summary

Gallagher in Denver, CO is seeking a Property and Casualty licensed Associate Commercial Lines Client Service Manager to lead service delivery for commercial clients. You will collaborate with the team to build lasting client relationships, address risk management needs, and ensure high-quality solutions across the portfolio.

The role emphasizes renewing client relationships, providing tailored coverage guidance, and supporting team members with consultative conversations to drive value.

Qualifications

• Bachelor's degree or equivalent experience in client service management.
• Property and Casualty Insurance License.
• Proficiency in EPIC agency management system and Microsoft Office.
• Desire to build relationships and deliver results.
• Adaptability and resilience with shifting priorities.
• Collaborative mindset to work with teams across Gallagher.

Responsibilities

• Manage bond files for surety clients and prepare bid bonds.
• Oversee renewal process by gathering info, assessing needs, and delivering tailored solutions.
• Build and maintain strong client relationships through timely responses and excellent service.
• Support team with risk management discussions and personalized strategies.
• Conduct regular audits to ensure compliance with regulations and maintain high service standards.
• Keep client and policy data accurate in Gallagher’s systems and perform audits.
• Utilize Gallagher’s technology to boost productivity and streamline processes.
• Mentor junior staff with feedback and promote professional growth.
• Manage multiple priorities to meet client expectations.

Skills

Client service

Relationship building

Adaptability

Team collaboration

Education

Bachelor's degree

High School Diploma + 3+ years experience

Tools

EPIC

Microsoft Office

Job description

Introduction

At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they’re free to grow, lead, and innovate. You’ll be backed by our digital ecosystem: a client-centric suite of consulting tools making it easier for you to meet your clients where they want to be met. Advanced data and analytics providing a comprehensive overview of the risk landscape is at your fingertips. Here, you’re not just improving clients' risk profiles, you’re building trust. You’ll find a culture grounded in teamwork, guided by integrity, and fueled by a shared commitment to do the right thing. We value curiosity, celebrate new ideas, and empower you to take ownership of your career while making a meaningful impact for the businesses we serve. If you’re ready to bring your unique perspective to a place where your work truly matters; think of Gallagher.

Overview

At Gallagher, we’re looking for a Property and Casualty licensed Associate Commercial Lines Client Service Manager to join our Commercial Lines Team in Denver, CO. In this role, you’ll lead efforts to deliver exceptional service and solutions to our clients. You’ll work closely with your team and clients to build strong relationships, solve challenges, and ensure every interaction adds value. This is your opportunity to grow your career while making a meaningful impact.

How you’ll make an impact

You’ll take the lead in managing surety client relationships and ensuring their needs are met. From guiding the renewal process to mentoring team members, you’ll play a key role in delivering high-quality solutions. You’ll also help secure existing business, explore opportunities for additional services, and ensure compliance with industry standards.

Here’s what you’ll do:

• Manage bond files for surety clients; prepare bid bonds and execute final bonds.
• Manage the renewal process by compiling information, analyzing needs, and delivering tailored solutions toensuringproper coverage
• Build andmaintainstrong relationships with clients throughtimelyresponses and strong customer service
• Support your team in addressing client risk management needs through consultative conversations and personalized strategies.
• Conduct regular audits to ensure compliance with regulations andmaintainhigh service standards.
• Maintainaccurateand up-to-date client and policy data using Gallagher’s systems and performing audits
• Use Gallagher’s technology to enhance productivity, streamline processes, and deliver quality results.
• Mentor junior team members by providing transparent feedback, encouraging continuous learning, and fostering professional growth.
• Manage multiple priorities effectively, ensuring all tasks are completed on time andmeetclient expectations.

About You

Here’s what you’ll bring to the role:

• Bachelor's degree with minimum 1+ years client service management experience OR High School degree/GED with a minimum of 3+ years client service management experience.
• A Property and Casualty Insurance License.
• Proficiency in EPIC agency management system and Microsoft Office.
• A desire to build relationships and deliver results.
• Adaptability and resilience in managing shifting priorities.
• A collaborative mindset to work with teams across Gallagher.

#LI-SP2

#LI-Hybrid

Compensation and benefits

At Gallagher, we believe supporting our colleagues goes far beyond the role itself.For more information, visit our Benefits page.

• Competitive compensation
• Comprehensive benefits programs designed to support your well-being
• Career development opportunities and ongoing learning
• A collaborative, people-first culture with accessible leadership
• The opportunity to do meaningful work with global reach and local impact

At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. At times, we will consider transferable skills from previous roles.

Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)