Associate Cloud Support Engineer

Strategy& Germany; Tysons (VA); On-site; USD 75,000 - 85,000; Full time

Job summary

Strategy is seeking a Cloud Support Engineer in Tysons, VA to deliver exceptional customer experiences across the Strategy Product Suite. You will tackle complex technical challenges, support cloud infrastructure, and help drive customer success.

The role requires a technical degree with a May 2027 graduation date, plus strong troubleshooting and English communication skills. A base salary range of $75,000 to $85,000 yearly is offered, with bonus eligibility and comprehensive benefits.

Qualifications

• Bachelor's degree in a technical field with expected May 2027 graduation.
• Exposure to Kubernetes, Python, REST API, Java, SQL, HTML or XML/XSL technologies.
• Windows/Linux system administration knowledge is desirable but not required.

Responsibilities

• Provide support for Strategy's BI product suite, Cloud platform, and underlying technologies.
• Build strong relationships with customers and partners through daily, high-quality interactions.
• Propose creative solutions to complex problems and prioritize product defects for development teams.
• Support daily management of Strategy Cloud infrastructure including maintenance activities.
• Perform incident response and troubleshoot infrastructure and platform issues.
• Collaborate with peers and internal teams to improve services and documentation.

Skills

Kubernetes

Python

REST API

Java

SQL

HTML

XML/XSL

Education

Bachelor's degree in Engineering/CS (Graduation May 2027)

Job description

Company Description

Strategy (Nasdaq: MSTR) is at the forefront of transforming organizations into intelligent enterprises through data-driven innovation. We don't just follow trends—we set them and drive change. As a market leader in enterprise analytics and AI software, we've pioneered the BI and analytics space, empowering people to make better decisions and revolutionizing how businesses operate. We are now also at the forefront of AI disruption, providing data via our enterprise semantic layer to AI agents, tools, and platforms.

But that's not all. Strategy is also leading a groundbreaking shift in digital assets, adopting bitcoin as our primary treasury reserve asset in 2020. Since then, we have issued innovative bitcoin-backed securities and have been the leader in bitcoin treasury companies. This visionary move has helped us build a fortress balance sheet, and is solidifying our position as a forward-thinking, innovative force in the market.

Our people are the core of our success. At Strategy, you'll join a team of smart, creative minds working on dynamic projects with cutting-edge technologies. We thrive on curiosity, innovation, and a relentless pursuit of excellence.

Our corporate values—bold, agile, engaged, impactful, and united—are the foundation of our culture. As we lead the charge into the new era of AI and financial innovation, we foster an environment where every employee's contributions are recognized and valued.

Join us and be part of an organization that lives and breathes innovation every day. At Strategy, you're not just another employee, you're a crucial part of a mission to push the boundaries of analytics and redefine financial investment.

Job Description

Note: We send analytical assessments upon applying.

Position Overview

Cloud Support Engineers are at the forefront of delivering exceptional customer experiences across the Strategy Product Suite. They tackle complex technical challenges, empower customers to achieve their goals, and play a vital role in building and strengthening the Strategy Community. This role is perfect for individuals who are passionate about technology, eager to expand their expertise, and motivated by the opportunity to transform challenges into impactful solutions that drive customer success.

Responsibilities

• Provide support for Strategy's Business Intelligence product suite, Cloud platform, and its underlying technologies
• Develop strong relationships with Strategy customers and partners through daily, high quality interactions during customer project development and production system maintenance
• Find creative and sophisticated solutions to complex or higher priority problems reported while using Strategy's product suite through analytical talent and strong troubleshooting abilities
• Support day to day management of the Strategy Cloud infrastructure including scheduled and emergency maintenance activities.
• Perform incident response including troubleshooting of the infrastructure and platform related issues
• Collaborate and communicate effectively with peers, internal application and software development teams
• Prioritize and communicate product defects and enhancements to development teams
• Contribute to the growth of the Strategy Community by creating customer-facing documentation of all technical solutions and product documentation addendums
• Enhance personal and professional growth by participating in Internal Development Programs

Qualifications

• Expected bachelor's degree graduation date of May 2027 in Engineering, Physics, Mathematics, Computer Science, or a related technical field.
• Exposure to Kubernetes, Python, REST API, Java, SQL, HTML, or XML/XSL technologies
• Windows/Linux system administration knowledge
• Functional knowledge of cloud technologies and service providers like Azure, AWS, and GCP
• Strong analytical and troubleshooting skills and experience
• Strong Time management skills to prioritize workload, multi-task, meet deadlines, and manage competing priorities under pressure
• Excellent oral and written English communication skills
• Preferred: Cloud Certifications (Linux Foundations, Kubernetes, AWS, Azure, Google Cloud)

Location

This position is based at our Headquarters in Tysons, VA (Monday through Friday; 8:30 am - 6:00 pm)

Compensation

The base salary range for this role is $75,000 to $85,000 and represents a good faith estimate of the range at the time of posting. Strategy maintains broad salary ranges to account for differences in skills, experience, qualifications, internal peer equity, market conditions, and business needs. Candidates are typically placed within the range based on these factors, and it is not common for individuals to be hired at or near the top of the range. The posted range reflects base salary only. Eligible employees may also participate in bonus programs, sales incentives, equity awards, and comprehensive benefits, as applicable.

Additional Information

Strategy is an equal opportunity employer. All applicants will receive consideration for employment without regard to race, creed, color, religion, national origin, gender, sex, sexual orientation, gender identity, disability, veteran status, age, genetic information, or any other legally-protected basis.

Strategy provides reasonable accommodation for qualified individuals with disabilities in the hiring process. If you have any difficulty using our online system and you need an accommodation due to a disability, you may contact us about your interest in employment at [e-mail].

Visit Strategy's Careers page for additional information.