Associate Clinical Training Manager (RN)

Sagility India Private Ltd; El Paso (TX); Remote; USD 70,000 - 100,000; Full time

Job summary

Sagility in the United States is seeking an Associate Clinical Training Manager (RN) to lead and coordinate nursing training programs, ensuring adherence to standards and readiness for production transition.

The role emphasizes coaching trainers, managing learner progress, and delivering actionable training insights to cross-functional teams, with a focus on accuracy, documentation, and risk mitigation.

Qualifications

• Bachelor's degree in Nursing is required.
• Active or current nursing license preferred or required depending on program, client and jurisdictional requirements.

Responsibilities

• Own training delivery execution by coordinating schedules, materials, tools, attendance, facilitation logistics, and adherence to approved delivery standards.
• Monitor learner progress, assessment results, attendance, participation, readiness indicators, and early performance risks; recommend and execute targeted interventions, escalating issues that require additional direction or decision support.
• Prepare training updates, trackers, risk summaries, recommended actions, and learner progress reports for Operations, Quality, WFM, client-facing teams, and internal training leadership.
• Coach trainers, support facilitation readiness, reinforce approved delivery standards, monitor completion of coaching actions, and elevate trainer readiness or delivery concerns as needed.
• Coordinate refresher sessions, floor support, huddles, practice activities, and targeted coaching based on quality findings, assessment results, learner needs, and operational priorities while surfacing recurring risks and recommended improvements.
• Promote consistent use of knowledge resources, LMS platforms, digital tools, trackers, and approved AI-enabled support tools to improve training consistency, learner support, and visibility to progress.
• Maintain accurate training documentation, reports, trackers, assessment records, audit evidence, issue logs, and action follow-through while identifying opportunities to reduce rework, improve execution efficiency, and strengthen readiness visibility.

Skills

Facilitation

Trainer coaching

Coaching follow-through

Learner engagement

Education

Bachelor's degree in Nursing

Active nursing license (preferred/required depending on program)

Job description

Job title

Associate Clinical Training Manager (RN)

About Sagility

Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries.

Job title:

Associate Clinical Training Manager (RN)

Job Description:

Key Responsibilities

The Associate Clinical Training Manager supports the delivery, governance, and continuous improvement of training programs by driving disciplined execution, monitoring readiness, reinforcing standards, and ensuring risks and action items are visible and addressed timely.

Responsibilities include training coordination, execution ownership, learner and trainer follow-through, performance tracking, stakeholder updates, recommended actions, and appropriate escalation when issues require additional direction or decision support.

• Training Delivery Execution: Own training execution by coordinating schedules, materials, tools, attendance, facilitation logistics, and adherence to approved delivery standards.
• Performance Tracking and Readiness Support: Monitor learner progress, assessment results, attendance, participation, readiness indicators, and early performance risks; recommend and execute targeted interventions, escalating issues that require additional direction or decision support.
• Stakeholder Coordination: Prepare training updates, trackers, risk summaries, recommended actions, and learner progress reports for Operations, Quality, WFM, client-facing teams, and internal training leadership.
• Trainer Support and Coaching Follow-through: Coach trainers, support facilitation readiness, reinforce approved delivery standards, monitor completion of coaching actions, and elevate trainer readiness or delivery concerns as needed.
• Refresher and Upskilling Coordination: Coordinate refresher sessions, floor support, huddles, practice activities, and targeted coaching based on quality findings, assessment results, learner needs, and operational priorities while surfacing recurring risks and recommended improvements.
• Knowledge Management and Digital Tools: Promote consistent use of knowledge resources, LMS platforms, digital tools, trackers, and approved AI-enabled support tools to improve training consistency, learner support, and visibility to progress.
• Governance, Documentation, and Efficiency: Maintain accurate training documentation, reports, trackers, assessment records, audit evidence, issue logs, and action follow-through while identifying opportunities to reduce rework, improve execution efficiency, and strengthen readiness visibility.

Personal Capability: How You Operate

The Associate Clinical Training Manager demonstrates ownership through disciplined follow-through, timely escalation, clear communication, and reliable execution of training priorities. This includes building collaborative relationships with trainers and stakeholders, supporting learner and trainer performance actions, applying sound judgment within established standards, and staying adaptable in a dynamic, performance-driven environment.

Professional Capability: How You Perform the Work

The Associate Clinical Training Manager supports training delivery by ensuring adherence to defined standards, monitoring learner and trainer progress, preparing training performance data, recommending interventions, and executing approved actions. This includes coaching follow-through, learner engagement, documentation quality, and adoption of knowledge management and learning tools.

Organizational Capability: How You Impact the Business

The Associate Clinical Training Manager contributes to business impact by maintaining strong training execution, readiness monitoring, trainer follow-through, risk identification, and completion of actions that improve learner preparedness and early production transition.

Clinical Nursing Capability

The Associate Clinical Training Manager applies nursing knowledge to support accurate training execution, clarify learner questions within scope, reinforce approved clinical workflows, and help ensure documentation and role-specific expectations are applied correctly during training and OJT.

This includes supporting trainers and learners with correct application of clinical processes, escalating complex clinical questions to the appropriate training leader or subject matter expert, and reinforcing nurse-led standards for accuracy, readiness, documentation quality, and performance consistency.

Requirements and Experience

Education

• Bachelor's degree in Nursing required.
• Active or current nursing license preferred or required based on program, client, and jurisdictional requirements.

Experience

• 2-4 years of training and/or leadership experience, including training delivery, facilitation, coaching, team leadership, program coordination, or training execution support.
• Experience supporting performance, coaching follow-through, trainer readiness, learner readiness, or day-to-day training operations preferred.
• Experience monitoring learner performance, supporting coaching follow-through, preparing readiness reporting, identifying training risks, and recommending action plans.
• Healthcare operations experience, such as UM, CM, Appeals, nurse triage, clinical abstraction, or related clinical operations, preferred.

Skills

• Strong facilitation support, trainer coaching, coaching follow-through, and learner engagement capability.
• Ability to track training data, identify performance trends, recommend actions, and elevate risks with clear rationale.
• Clear communication, stakeholder coordination, issue visibility, and disciplined documentation.
• Ability to manage multiple training priorities, class activities, reports, follow-through items, and timely escalation of barriers.

Location

Work@Home USAUnited States of America