RN Trainer (Contract)

View Moreicons; Northern (KY); Hybrid; USD 55,000 - 83,000; Full time

Job summary

Sagility is seeking an RN Trainer (Contract) to support seasonal ramp and deliver training across the United States from a work-at-home setup. The role blends clinical judgment with adult learning techniques, focusing on case management, nursing workflows, and real-world performance.

You'll facilitate new hire and refresher sessions in classroom or virtual formats, provide JIT and nesting support, maintain training materials, and collaborate with Operations and Quality to align programs with

Qualifications

• Active USRN license in the United States.
• Minimum 2 years of clinical experience with case management exposure.
• Experience in Case Management or Care Coordination.
• Knowledge of Medicare and Medicaid programs.
• Facilitation, coaching, or training experience preferred in healthcare.
• Strong administrative, reporting, and documentation skills with Office and LMS.

Responsibilities

• Facilitate new hire, upskilling, refresher, and ongoing training in classroom and/or virtual environments.
• Deliver just-in-time (JIT) and nesting/OJT support, coaching learners on client processes.
• Prepare and submit training reports, scorecards, nesting dashboards, and certification trackers.
• Maintain training documentation and materials aligned with client requirements and program standards.
• Manage training schedules, logistics, and learning resource inventories.
• Monitor learner progress through case simulations, knowledge checks, and performance metrics.
• Provide feedback, coaching, and remediation during nesting/OJT for production readiness.
• Partner with Operations and Quality to embed client program requirements into training delivery.
• Provide recommendations to clients for curriculum enhancements based on learner feedback.

Skills

Clinical judgment

Case management expertise

Coaching & mentoring

Effective communication

Office & LMS proficiency

Training delivery

Time management

Collaboration with stakeholders

Education

USRN license

Tools

LMS platforms

Microsoft Office

Job description

Explore meaningful roles that let you make an impact in healthcare while growing your career with purpose, innovation, and global opportunities.

Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries.

Temporary trainer position to support seasonal ramp

Job title:

RN Trainer (Contract)

Job Description:

We are seeking a Nurse Trainer with Case Management experience. This role requires a combination of clinical judgment, case management experience, and adult learning skills.

• Facilitate new hire, upskilling, refresher, and ongoing training in classroom and/or virtual environments.
• Deliver just-in-time (JIT) and nesting/OJT support, coaching learners on client processes and expectations in real-world program contexts.
• Complete and maintain certification through the client-led Train-the-Trainer program.
• Prepare and submit training reports, scorecards, nesting dashboards, and certification trackers accurately and on time.
• Maintain training documentation and materials, ensuring alignment with client requirements and program standards.
• Manage training schedules, logistics, and learning resource inventories.
• Monitor learner progress through case simulations, knowledge checks, and performance metrics.
• Provide feedback, coaching, and remediation during nesting/OJT to ensure learners meet clinical and operational standards before production sign-off.
• Partner with Operations and Quality teams to embed client program requirements into training delivery.
• Provide recommendations to clients for curriculum enhancements based on learner feedback, operational performance, and compliance needs.
• Design and deliver refresher and upskilling modules based on client updates, NPS trends, or Quality opportunities.
• Stay current with payer policies, client requirements, and best practices in adult learning.
• Coach and facilitate training in case handling, effective call management, and customer experience performance (including NPS).

Qualifications

• Active USRN license (United States Registered Nurse).
• At least 2 years of clinical experience, preferably with exposure to Case Management, Care Coordination, or related settings.
• Experience in Case Management or Care Coordination, with exposure to customer service or member-facing environments preferred.
• Knowledge of Medicare and Medicaid programs and related payer requirements.
• Prior facilitation, coaching, precepting, or training experience preferred, preferably in healthcare operations or managed care.
• Strong administrative, reporting, and documentation skills, with proficiency in Microsoft Office and LMS platforms.
• Proven ability to coach and manage learner performance to ensure readiness for production.
• Excellent communication skills, with the ability to translate complex policies into learner-friendly content.

Skills

• Strong clinical judgment and case management expertise.
• Ability to ensure readiness to production by validating OJT/nesting performance against client expectations.
• Skilled in coaching, mentoring, and performance feedback, particularly during nesting and JIT phases.
• Knowledge of Medicare and Medicaid program requirements and payer criteria.
• Ability to design and deliver refresher/upskilling modules based on client needs, NPS trends, and Quality opportunities.
• Proficiency in training documentation, reporting, and administrative accuracy.
• Instructional design awareness: able to recommend curriculum enhancements to clients based on learner feedback and performance data.
• Strong communication and presentation skills, with the ability to simplify complex concepts.
• Collaboration and stakeholder management with clients, operations, and quality teams.
• Effective time management and workload prioritization in a fast-paced environment.

Location: Work@Home USAUnited States of America

Join our team, we are looking forward to talking to you!