Associate, Clinical Operations (Licensing & Capacity)

Menlo Ventures; United States; Hybrid; USD 60,000 - 65,000; Full time

Benefits offered by this job

Competitive insurance plans

20 days PTO

Work From Home Stipend

401k Contribution Platform

Job summary

Menlo Ventures is building a robust telehealth practice across the United States, seeking a talented individual to ensure smooth operations. This role involves managing clinician licenses, troubleshooting clinical systems, and optimizing patient service. Ideal candidates will have experience in clinical operations, a strong attention to detail, and a growth mindset.

Benefits include comprehensive medical insurance, generous PTO, and a work-from-home stipend, fostering a positive work-life balance.

Qualifications

• 1–3 years experience in Clinical Operations, preferably in telehealth.
• Familiarity with the credentialing lifecycle or payer enrollment.
• Strong analytical skills with proficiency in Excel or similar tools.
• Ability to document processes and create SOPs.

Responsibilities

• Maintain licensing compliance for clinicians across multiple states.
• Troubleshoot clinical systems and improve efficiencies.
• Coordinate hiring and onboarding processes for new clinicians.

Skills

Clinical Operations

Healthcare Operations

Multi-state Licensing

Data Analysis

e-Prescribing

Tools

Acuity

AthenaOne

Excel/Sheets

Job description

The Role

We're building a telehealth practice that operates across dozens of states — and this role keeps that engine running smoothly. You'll work across three interconnected areas: making sure clinicians are licensed where they need to be, keeping our clinical systems running, and helping us stay ahead of patient demand.

It's a bit like playing Tetris with licenses, schedules, and systems — and genuinely enjoying it. On any given day you might be updating a cross-state licensing matrix, troubleshooting an e-prescribing issue, or flagging a capacity gap before it becomes a problem. If you like variety, improving processes, care about the details, and efficiently document how things work — you'll fit right in!

Key Responsibilities

1. State Expansion & Regulatory Continuity

• Knowledge Mastery: Partner with Clinical Leadership and Licensing/Credentialing team to absorb, document, and execute against state-by-state licensing, DEA, and collaborative agreement rules.
• Cross-Licensing Matrix: Maintain our state-by-state licensing strategy so clinicians hold the licenses they need to see patients across our full footprint — and flag gaps before they become blockers.
• Collaborating Physician (CP) Matching: Source and match CPs for NPs/PAs, keeping supervisory ratios and state-specific structures compliant as we scale.
• Payer Enrollment: Support the handoff from credentialing to payer enrollment so clinicians move from licensed to billable without unnecessary lag.

2. Systems & Technical Troubleshooting

• First-Line Troubleshooting: Serve as a primary responder for clinical technical issues (e.g., pharmacy integrations, e-prescribing platforms, internal EHR workflows). Work with the Senior Manager to implement permanent workflow improvements.
• Efficiency Analysis: Spot friction in the 'patient-to-prescriber' journey and help test and rollout system fixes that increase daily throughput.
• Tech Liaison: Troubleshoot errors and translate technical 'glitches' into clear instructions for our engineering team to fix.

3. Capacity & Panel Management

• Clinician Transfers: Coordinate the manual 'puzzle pieces' of clinician transfers during routine patient reassignments and clinician transitions.
• Hiring Support: Maintain visibility across hiring cohorts and license readiness to support smooth onboarding.
• Capacity Bottleneck Modeling: Help us identify 'bottleneck states' where licensing is lagging behind patient demand so we can get ahead of capacity gaps.

Qualifications

• Experience: 1–3 years in Clinical Operations, Healthcare Ops, or a highly regulated coordination role; multi-state or telehealth experience is a plus.
• Licensing & Compliance: Familiarity with the credentialing lifecycle; collaborative agreement or payer enrollment experience is a bonus, not a requirement.
• Technical Proficiency: Comfortable with clinical platforms (Acuity, AthenaOne, or similar EHRs); e-prescribing experience helpful (DoseSpot a plus).
• Market Launches: Experience tracking project timelines or handling coordination tasks for multi-state expansions is a huge plus.
• Analytical Mindset: Strong Excel/Sheets skills; an interest in learning data-driven decision-making (SQL is a plus, not a requirement).
• Documentation Instinct: You naturally write things down, build SOPs, and leave a process cleaner than you found it.
• Growth Mindset: You're genuinely curious and eager to learn — whether that's a new state's licensing rules, a clinical workflow you've never seen, or a better way to structure a spreadsheet. You like being taught, you ask good questions, and you naturally capture what you learn so the whole team benefits.

Benefits

• Competitive medical, vision, and health insurance (many plans are fully covered for the employee!)
• Start with 20 days (4 weeks) of PTO, increasing to 5 weeks after 2 years and 6 weeks after 5 years of tenure
• 10 company holidays
• Work From Home Stipend
• 401k Contribution Platform
• Additional benefits offered through our benefits provider such as life insurance, short and long term disability, financial wellness, virtual primary care, among others!

Compensation

Compensation Range: $60,000 — $65,000 USD