Associate Client Support Consultant (Spring 2026 Graduates)

ADP; Florham Park (NJ); On-site; USD 23,419 - 41,328; Full time

Benefits offered by this job

Award-winning training

Best-in-class benefits starting Day 1

Paid volunteer time off

Job summary

ADP is seeking an Associate Client Support Consultant for Spring 2026 graduates. You will be on the frontline solving clients’ challenges, resolving payroll issues, and guiding users on ADP technology to ensure client satisfaction.

The role focuses on serving clients with 1–49 employees, thrives in a metrics-driven call center, and rewards accuracy, trust, and professional communication while balancing teamwork and a supportive culture.

Qualifications

• At least one year in a customer service environment or HRIS with systems experience.
• Ability to work overtime during peak seasons.
• College degree is great but not required; other experiences may count (military, teamwork, adaptability).

Responsibilities

• Client Support: help clients manage their business using our solutions, troubleshooting payroll issues and coordinating with multiple units.
• Learn: continually upgrade knowledge on payroll, compliance, SOPs, admin practices, other products, and tools.
• Organize: adhere to a daily schedule and manage a high volume of inbound calls.

Skills

Customer service

HRIS systems

Education

College degree encouraged but not required

Job description

Associate Client Support Consultant (Spring 2026 Graduates)

ADP is hiring an Associate Client Support Consultant (Spring 2026 Graduates).

Are you ready to join a company offering career advancement opportunities throughout your career journey?

Do you want to join a company with award‑winning training and world‑class service guidelines to help you achieve success, growth and continued learning?

Are you looking for an inclusive environment with a culture of collaboration and belonging?

If so, this may be an opportunity for you. Read on and decide for yourself.

About the Role

In this role, you will serve as ADP's frontline for solving clients' challenges including issue resolution, answering questions, helping clients, training their users on ADP technology, and more. You carry the weight of ADP's service reputation and client satisfaction in your hands.

The nature of what you do every day will not change – your #1 goal is to help clients who have between 1–49 employees. Every day will be different because the questions you receive will vary, as will the solutions you provide each client. There will be no shortage of new questions, which will keep things interesting, and our top‑ranked training will help set you up for success.

To thrive in this role, you must be comfortable working in a metrics‑driven call center environment as part of a structured day. You should build rapport with clients, establish trust, shine with professionalism, and communicate clearly over the phone and in writing. Your client satisfaction scores should be a point of pride. Pace should not scare you – we also value a healthy dose of fun and friendships that last.

What You’ll Do

• Client Support: help clients manage their business using our solutions, including troubleshooting payroll issues and partnering with multiple business units for a seamless client experience.
• Learn: continually upgrade knowledge and skills on payroll, federal and state compliance, standard operating procedures, administrative practices, other products, and desktop support tools.
• Organize: adhere to a daily schedule and manage a high volume of inbound calls; phone time may increase during peak seasons.

Required Qualifications

• At least one year of experience in a customer service environment or as an HR/HRIS practitioner with systems experience.
• Ability to work overtime hours during peak seasons.
• College degree is great but not required; essential skills to do the job are prioritized. Acceptable additional experiences include military experience emphasizing teamwork, adaptability, organization, and follow‑through.

Why You’ll Love Working Here

• Be yourself in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives.
• Join one of nine Business Resource Groups to connect globally.
• Grow your career in an agile, fast‑paced environment with many opportunities to progress.
• Continuously learn through training, development, and mentorship.
• Best‑in‑class benefits starting Day 1, focus on health and well‑being.
• Commitment to giving back and generating positive community impact.
• Paid volunteer time off.

Compensation & Benefits

• Base salary offers vary by location, skills, and experience. Additional compensation may include bonus, equity, or commissions.
• Benefits: Medical, Dental, Vision, Life Insurance, Matched Retirement Savings, Wellness Program, Short‑ and Long‑Term Disability, Charitable Contribution Match, Holidays, Personal Days & Vacation, Paid Volunteer Time Off, and more.
• Hourly compensation range: USD $17.02 – $30.14 / Hour. Actual compensation will not be less than the applicable minimum wage or minimum exempt salary requirements under federal, state, and local laws.

Diversity, Equity, Inclusion & Equal Employment Opportunity

ADP is committed to an inclusive, diverse and equitable workplace, offering equal employment opportunities regardless of protected characteristics. Hiring decisions are based on qualifications, experience, and applicant merit.

ADP upholds the highest ethical standards and expects integrity and respect in the workplace.