Associate Client Support Consultant - Bilingual

ADP, Inc.; La Palma (CA); Hybrid; USD 23,000 - 41,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance

Matched Retirement Savings

Wellness Program

Disability Insurance

Volunteer Time Off

Job summary

ADP, Inc. is seeking an Associate Client Support Consultant (Bilingual - Spanish) for a hybrid role, with in-office presence 3 days a week and remote 2 days. The role focuses on solving client challenges using ADP training and service guidelines to drive business success.

The ideal candidate communicates effectively in English and Spanish, has at least one year in customer service, and a background in HR/HRIS contexts. Strong relationship-building and problem-solving skills are essential.

Qualifications

• Fluent in both English and Spanish.
• At least one year in a customer service environment.
• Bachelor's Degree or equivalent in education and experience.
• Strong focus on client satisfaction in a relevant HR/HRIS context.

Responsibilities

• Serve as a consultant in servicing ADP's products/technologies.
• Use a breadth of expertise to help ADP's clients; identify solutions.
• Work to resolve issues and provide solutions.
• Build relationships with clients over the phone and provide solutions.
• Provide recommendations to ADP leadership on best practices and training.

Skills

Bilingual English/Spanish

Customer service

Communication

Problem solving

Education

Bachelor's Degree or equivalent

Job description

ADP is hiring an Associate Client Support Consultant (Bilingual -Spanish). Position is hybrid; working in the office 3 days per week and from home 2 days per week.

Thanks for clicking! Let us tell you a little more...

• Are you a customer service superhero who gets a thrill from leaping tall client questions in a single bound? Can you focus on key priorities with your laser vision? (FYI - We only wear capes on Fridays.)
• Are you great at follow-up and follow-through with your clients to help them work smarter, embrace new challenges, and find solutions?
• Most importantly, do you love people and thrive in a fast-paced, collaborative environment? (Oh yes, we used the L word and it’s that serious.)

Well, then you might be just the person we’re looking for!

As an Associate Client Support Consultant, you’ll leverage our top-ranked training programs and world-class service guidelines to solve clients’ challenges and fuel their business success.

Does this sound like you?

• Connector and Problem Solver. You’re comfortable working in the heart of your personal command center, communicating on the phone, and multi-tasking to solve problems quickly with satisfying resolutions.
• People First.
• Agile Solution Seeker.
• Insatiable Appetite to Learn.

WHAT YOU'LL DO: Responsibilities

Be the Go-To Person and Trusted Advisor

• Serve as a consultant in servicing ADP's products/technologies.
• Use a breadth of expertise to help ADP's clients. Solve client problems taking a broad perspective to identify solutions.
• Work to resolve issues and provide solutions.

Be a Networker and Relationship Builder

• Build relationships with clients over the phone and leverage your knowledge of ADP's products and services to provide solutions to issues and questions and help build clients’ understanding of our products' value, exceeding clients' expectations in all of your interactions.
• Provide recommendations to ADP leadership around potential best practices and training on ADP solutions, based on client input or experience.

Experience you’ll need: Required Qualifications

• Fluent in both English and Spanish.
• At least one year in a customer service environment.
• Bachelor's Degree or equivalent in education and experience.
• A strong focus on client satisfaction in a relevant industry or as an HR/HRIS practitioner with systems experience.

Bonus points for these: Preferred Qualifications

• Proven ability to produce positive results.
• Up to one year of professional consulting experience or equivalent experience as a practitioner in a systems-related organization.
• Strong client relationship-building skills.
• Must be comfortable working in a performance-based and structured environment while demonstrating high ethical standards.
• Ability to demonstrate learning agility and critical thinking skills, including sophisticated Human Capital Management areas (HR, Payroll, Tax, etc.) and software-related information in both a classroom and in a hands‑on environment.
• The ability to learn and apply basic concepts in new situations.
• Initiative to seek out answers, solutions, and positive outcomes for both the client and ADP.
• Demonstrated organizational skills like the ability to multi-task, set priorities, and follow up promptly.
• Proficiency in the latest web technologies and working knowledge of various operating systems.
• The ability to work in a team environment as well as work independently while making sound decisions.
• Good knowledge of industry tools.
• Excellent analytical and time management skills.
• Excellent communication skills both verbal and written.

If you’ve made it down this far, we have to ask: What are you waiting for?

#LI-Hybrid

Base salary offers for this position may vary based on factors such as location, skills, and relevant experience. Some positions may include additional compensation in the form of bonus, equity or commissions.

We offer the following benefits:

• Medical
• Dental
• Vision
• Life Insurance
• Matched Retirement Savings
• Wellness Program
• Short-and Long-Term Disability
• Charitable Contribution Match
• Holidays
• Personal Days & Vacation
• Paid Volunteer Time Off
• and more

The compensation for this role is USD $17.02 - USD $30.14 / Year*

*Actual compensation will not be less than the applicable minimum wage or minimum exempt salary requirement under federal, state and local laws.

A little about ADP: We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We’ve received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition.

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP’s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.

Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. https://jobs.adp.com/life-at-adp/ to learn more about ADP’s culture and our full set of values.