Associate Client Service Manager

Gallagher; Knoxville (TN); On-site; USD 40,000 - 80,000; Full time

Job summary

Join a dynamic team at a leading brokerage firm where your passion for problem-solving will help safeguard businesses and empower their ambitions. As an Associate Client Service Manager, you'll play a crucial role in managing client relationships and ensuring high-quality service delivery. This position offers the opportunity to work closely with clients, support renewal processes, and handle complex inquiries. With a focus on collaboration and excellence, you'll thrive in an environment that values diversity and innovation, making a meaningful impact in the world of risk management.

Benefits

Medical/Dental/Vision Plans

Life and Accident Insurance

401(K) and Roth Options

Tax-Advantaged Accounts (HSA, FSA)

Educational Expense Reimbursement

Paid Parental Leave

Flexible Work Hours

Digital Mental Health Services

Training Programs

Charitable Matching Gift Program

Qualifications

• 1+ year client service experience or 3+ years for Bachelor's degree holders.
• Current Property and Casualty License required.

Responsibilities

• Manage day-to-day client relationships and support senior staff.
• Assist in assembling submissions and handle client inquiries.

Skills

Property and Casualty Knowledge

Account Management

Problem-Solving

Communication Skills

Attention to Detail

Organizational Skills

Energetic Attitude

Education

High School Degree/GED

Bachelor’s Degree

Job description

Introduction

Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless pursuit of excellence. As part of our team, you'll be the architect of protection, safeguarding businesses and empowering their ambitions. Together, we'll build a legacy of trust and triumph in the dynamic world of risk management.

We believe that every candidate brings something special to the table, including you! So, even if you feel that you’re close but not an exact match, we encourage you to apply.

Overview

We are looking for an Associate Client Service Manager who will be responsible for the day-to-day, account management of Gallagher’s relationships with assigned clients as their primary role. You will support the senior servicing staff/service teams to identify and meet client needs and thereby retain and grow a profitable book of business. Through service, pricing, consultation, and reporting, you will promote the value Gallagher delivers to clients.

How you'll make an impact

• Assist Senior Client Service Manager or Client Service Executive with day-to-day coverage tasks and projects.

• Maintain positive and effective relationships with clients and independently handles moderately and complex tasks.
• Assists in assembling and creating submissions as needed. Facilitates the timely and accurate exchange of information between the client and account team members.
• Manages client open items lists and responds to ad-hoc client requests. Collects and analyzes data.
• Actively supports and monitors the renewal process, including drafting quote comparisons and following up on binders, policies, and endorsements.
• Acts as the main point of contact when necessary, coordinating with the client service team to ensure efficient performance and high-quality deliverables.
• Handles routine and complex coverage inquiries and endorsement requests. Serves as the primary liaison for clients regarding certificates, auto IDs, location additions.
• Monitors and follows up on invoice generation and resolves any issues that arise.
• Performs additional duties as assigned.

Skills and experience that will lead to success

• Strong technical property and casualty knowledge
• Background in account management, servicing, placement and negotiation of property and casualty coverages
• Ability to solve problems and think independently
• Strong written and verbal communication skills
• Ability to pay attention to detail while working under pressure
• Ability to organize, prioritize, monitor and control workflow, with close attention to deadlines
• Be energetic/have a sense of urgency

Positive and flexible attitude

About You

Required

• Current Property and Casualty License.
• High School degree/GED with 1+ year client service and/or claims management experience-OR-Bachelor’s degree with 3+ years client service management experience.
• Commercial (property/casualty) insurance knowledge and experience managing client relationships.
• Solid financial acumen.

Behaviors

• Proficient in using technology as a tool to maximize productivity and quality.
• Strong written and verbal communication skills.
• Comfortably engage others in consultative discussion.
• Effectively manages/balances multiple and sometimes competing priorities.
• Works in a self-directed manner.

#LI-WM1

Compensation and benefits

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

• Medical/dental/vision plans, which start from day one!
• Life and accident insurance
• 401(K) and Roth options
• Tax-advantaged accounts (HSA, FSA)
• Educational expense reimbursement
• Paid parental leave

Other benefits include:

• Digital mental health services (Talkspace)
• Flexible work hours (availability varies by office and job function)
• Training programs
• Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
• Charitable matching gift program
• And more...

We value inclusion and diversity

Click Here to review our U.S. Eligibility Requirements and Pay Disclosure Statement

Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws.

Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.