Associate Client Service Manager

ingrammicro; Buffalo (NY); On-site; USD 73,000 - 116,000; Full time

Benefits offered by this job

Health insurance

Paid time off

401(k) with company match

Disability coverage

Wellbeing benefits

Job summary

Ingram Micro is a leading technology company for the global information technology ecosystem. This entry-level client services manager works with vendors and internal stakeholders to develop, execute, and measure marketing programs that drive customer acquisition, sales growth, and market share.

You will partner with sales, vendors, and channel partners to run campaigns, track ROI, and optimize performance. A bachelor's degree and ~2 years of related experience are expected.

Qualifications

• Bachelor's degree or equivalent experience required.
• Approximately 2 years of related experience, with at least 1 year in marketing programs.
• Ability to work independently with moderate supervision.

Responsibilities

• Develop, execute, and measure marketing programs to drive customer acquisition.
• Collaborate with sales, vendors, and channel partners on campaigns.
• Collect and organize marketing assets and post-campaign documentation.
• Track ROI, analyze performance, and support budgeting updates.
• Schedule meetings, maintain trackers, and coordinate planning cadences.

Skills

Campaign planning

Integrated marketing

Market research

Customer acquisition

Channel marketing

ROI analysis

Data-driven decision making

Education

Bachelor's degree

Job description

Accelerate your career. Join the organization that's driving the world's technology and shape the future.

Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts. Our market reach, diverse solutions and services portfolio, and digital platform Ingram Micro Xvantage™ set us apart. Learn more at www.ingrammicro.com

Come join our team where you'll make technology happen in surprising ways. Let's shape tomorrow - it'll be a fun journey!

The client services manager (alongside the account manager) works closely with vendors and internal stakeholders (VBMs/BDEs/Sales), serving as a trusted point of contact and contributing to strategic marketing planning and execution.

This Entry level role is responsible for developing, executing, and measuring marketing programs that drive customer acquisition, sales growth, and market share. The individual partners with sales, vendors, and channel partners to execute effective campaigns, advertising initiatives, and marketing strategies while analyzing results and optimizing performance.

Key Responsibilities

Key skills: detail oriented, organized, administrative skills

• Update and maintain trackers, timelines, and documentation for marketing activities
• Schedule and coordinate meetings, campaign milestones, and planning cadences
• Collect and organize marketing materials and assets
• Support campaign kickoff meetings and the proofing/approval process
• Collect and manage post-campaign documentation (POP/POE), track ROI and performance metrics, and contribute to campaign recaps
• Assist with budget updates, manage claims submissions and receivables tracking.
• Maintain consistent communication and follow-up on campaign activities.

Required Skills & Competencies

Marketing Expertise

• Campaign planning and execution
• Integrated marketing communications
• Market research and competitive analysis
• Customer acquisition and retention strategies
• Channel and partner marketing

Analytical Skills

• Campaign performance measurement
• ROI analysis
• Customer segmentation and profiling
• Data-driven decision making

Collaboration & Communication

• Cross-functional partnership with sales and vendors
• Stakeholder management
• Influencing without direct authority
• Project management and coordination

Experience Level

• Established professional individual contributor
• Works independently with moderate supervision
• Handles moderately complex projects
• May influence others through expertise and guidance
• Bachelor's degree (or equivalent experience)
• Approximately 2 years of related experience , including at least 1 year of directly relevant experience

The typical base pay range for this role across the U.S. is USD $72,700.00 - $116,300.00 per year.

At Ingram Micro certain roles are eligible for additional rewards, including merit increases, annual bonus or sales incentives and long-term incentives. These awards are allocated based on position level and individual performance.

U.S.-based employees have access to healthcare benefits, paid time off, parental leave, a 401(k) plan and company match, short-term and long-term disability coverage, basic life insurance, and wellbeing benefits, among others.

This is not a complete listing of the job duties. It's a representation of the things you will be doing, and you may not perform all these duties.

Please be prepared to pass a drug test and successfully pass a pre-employment (post offer) background check.

Ingram Micro Inc. is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected category under applicable law.