Associate Client Service Manager

Arthur J. Gallagher & Co. (AJG); Atlanta (GA); On-site; USD 50,000 - 90,000; Full time

Job summary

An established industry player is seeking a Client Service Manager who is passionate about delivering exceptional customer service and building strong relationships. In this role, you will lead the renewal process, ensuring clients receive the best solutions promptly. Your ability to collaborate with internal teams and mentor others will be key to driving success. With a focus on continuous improvement, you will engage with clients to address their unique needs while utilizing Gallagher's technology to enhance productivity. This is a fantastic opportunity to make a meaningful impact in a dynamic risk management environment.

Benefits

Medical/Dental/Vision Plans

Life and Accident Insurance

401(K) and Roth Options

Tax-advantaged Accounts (HSA, FSA)

Educational Expense Reimbursement

Paid Parental Leave

Digital Mental Health Services

Flexible Work Hours

Training Programs

Charitable Matching Gift Program

Qualifications

• 0+ years client service experience required; 3+ years with High School degree.
• Current Property and Casualty License is mandatory.

Responsibilities

• Lead the renewal process to deliver high-quality solutions to clients.
• Nurture client relationships and guide team members in risk management.

Skills

Customer Service

Relationship Building

Consultative Skills

Communication Skills

Adaptability

Education

Bachelor's Degree

High School Degree/GED

Tools

Gallagher's Technology

Job description

Introduction

Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless pursuit of excellence. As part of our team, you'll be the architect of protection, safeguarding businesses and empowering their ambitions. Together, we'll build a legacy of trust and triumph in the dynamic world of risk management.

We believe that every candidate brings something special to the table, including you! So, even if you feel that you’re close but not an exact match, we encourage you to apply.

Overview

We are seeking a Client Service Manager to join our growing team who can deliver exceptional customer service! Are you interested in helping a range of clients through issues that vary from relatively simple to moderately complex?

We are looking for people who are passionate about building relationships, collaborating with the sales team to achieve goals, constantly seek improvement and will demonstrate the value Gallagher can provide.

How you'll make an impact

• Take a leadership role in the renewal process to ensure the best possible solutions are delivered to clients in high quality and timely manner.
• Secure existing business and drive the sale of additional services and lines of coverage.
• Nurture relationships with your buyer in the client organization as well as with the day-to-day client representatives.
• Guide your team members in addressing a client’s risk management needs through consultative conversations.
• Mentor Client Service team members through continuous learning, transparent feedback, and strong talent development.
• Conduct periodic audits to ensure compliance standards and service levels are met.
• Maintain accurate client and policy data and documents within Gallagher systems.
• Use Gallagher's technology to improve your productivity.

Skills for Success:

• Develop professional relationships with your internal and external partners.
• Utilize your resilient and adaptable mentality in the face of shifting priorities.
• Eagerness to collaborate with all Gallagher teams and employees.

About You

• A current Property and Casualty License
• Bachelor's degree with 0+ years client service and/or claims management experience -OR- High School degree/GED with 3+ years client service and/or claims management experience

Preferred:

• Previous insurance knowledge and experience managing client relationships.
• Solid financial acumen.

Behaviors:

• Proficient in using technology as a tool to maximize productivity and quality.
• Strong written and verbal communication skills.
• Comfortably engages others in consultative discussion.
• Effectively manages/balances multiple and sometimes competing priorities.
• Works in a self-directed manner.

Compensation and benefits

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

• Medical/dental/vision plans, which start from day one!
• Life and accident insurance
• 401(K) and Roth options
• Tax-advantaged accounts (HSA, FSA)
• Educational expense reimbursement
• Paid parental leave

Other benefits include:

• Digital mental health services (Talkspace)
• Flexible work hours (availability varies by office and job function)
• Training programs
• Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
• Charitable matching gift program
• And more...

We value inclusion and diversity

Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on protected characteristics.

Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.