Associate Client Relationship Leader

AXA XL; Philadelphia (Philadelphia County); On-site; USD 82,000 - 144,000; Full time

Job summary

AXA XL, the P&C and specialty risk division of AXA, is seeking a Client Relationship Analyst to support client understanding, insights, and growth opportunities. You will collaborate with underwriting, claims, and operations to serve mid- to large-sized clients.

The role emphasizes data-driven insights, stakeholder collaboration across Distribution, Product, Legal, and Compliance, and helping sustain long-term client engagement.

Qualifications

• Bachelor’s degree in business, Marketing, Analytics, Data Science, Finance, Communications, or a related field.
• Basic understanding of insurance principles, industry trends, and client management practices.
• Analytical mindset with the ability to interpret data, identify patterns, translate findings into practical recommendations, and communicate insights clearly to business audiences.
• Proven project management, organizational, and problem-solving skills; able to manage multiple priorities, meet deadlines, and work with minimal supervision.
• Excellent written and verbal communication skills, with the ability to build rapport quickly with a variety of stakeholders.
• Collaborative team player with excellent interpersonal skills who can build relationships across Distribution, Product, Underwriting, Operations, Finance, Legal, Compliance, Claims, and Innovation, Data & Analytics.
• Resourceful, detail-oriented, solutions-focused, and committed to continuous learning and development of client relationship management skills.

Responsibilities

• Support Client Understanding & Insights: Assist CRLs in gathering information on clients’ businesses, industry trends, and risks. Help identify potential growth opportunities based on data and client interactions.
• Assist in Account & Relationship Management: Support the execution of account strategies, prepare for stewardship meetings, and help maintain relationships with clients, brokers, and internal teams.
• Coordinate with Cross-Functional Teams: Aid in the coordination of internal resources across underwriting, claims, risk consulting, and operations to support client needs.
• Support Client Engagement & Service Delivery: Act as a point of contact for routine client inquiries and facilitate communication between clients and CRLs. Help address basic service issues and elevate more complex matters to senior team members.
• Contribute to Business Growth: Support the team in identifying opportunities for growth and expansion, assisting with preparing proposals and gathering feedback.
• Assist in Long-term Relationship Activities: Help organize client events, gather feedback, and support ongoing engagement initiatives.

Skills

Analytical mindset

Data interpretation

Project management

Organizational skills

Problem-solving

Communication

Stakeholder management

Attention to detail

Continuous learning

Client relationship management

Education

Bachelor’s degree

Job description

What You’ll Be DOING

What will your essential responsibilities include?

• Support Client Understanding & Insights: Assist CRLs in gathering information on clients’ businesses, industry trends, and risks. Help identify potential growth opportunities based on data and client interactions.
• Assist in Account & Relationship Management: Support the execution of account strategies, prepare for stewardship meetings, and help maintain relationships with clients, brokers, and internal teams.
• Coordinate with Cross-Functional Teams: Aid in the coordination of internal resources across underwriting, claims, risk consulting, and operations to support client needs.
• Support Client Engagement & Service Delivery: Act as a point of contact for routine client inquiries and facilitate communication between clients and CRLs. Help address basic service issues and elevate more complex matters to senior team members.
• Contribute to Business Growth: Support the team in identifying opportunities for growth and expansion, assisting with preparing proposals and gathering feedback.
• Assist in Long-term Relationship Activities: Help organize client events, gather feedback, and support ongoing engagement initiatives.

What You Will BRING

We’re looking for someone who has these abilities and skills:

Desired Skills And Abilities

• Bachelor’s degree in business, Marketing, Analytics, Data Science, Finance, Communications, or a related field.
• Basic understanding of insurance principles, industry trends, and client management practices.
• Analytical mindset with the ability to interpret data, identify patterns, translate findings into practical recommendations, and communicate insights clearly to business audiences.
• Proven project management, organizational, and problem-solving skills; able to manage multiple priorities, meet deadlines, and work with minimal supervision.
• Excellent written and verbal communication skills, with the ability to build rapport quickly with a variety of stakeholders.
• Collaborative team player with excellent interpersonal skills who can build relationships across Distribution, Product, Underwriting, Operations, Finance, Legal, Compliance, Claims, and Innovation, Data & Analytics.
• Resourceful, detail-oriented, solutions-focused, and committed to continuous learning and development of client relationship management skills.

Who WE Are

AXA XL, the P&C and specialty risk division of AXA, is known for solving complex risks. For mid-sized companies, multinationals and even some inspirational individuals we don’t just provide re/insurance, we reinvent it.

By combining a comprehensive and efficient capital platform, data-driven insights, leading technology, and the best talent in an agile and inclusive workspace, empowered to deliver top client service across all our lines of business – property, casualty, professional, financial lines and specialty.

With an innovative and flexible approach to risk solutions, we partner with those who move the world forward.

Learn more at axaxl.com.

What we OFFER

Inclusion

AXA XL is committed to equal employment opportunity and will consider applicants regardless of gender, sexual orientation, age, ethnicity and origins, marital status, religion, disability, or any other protected characteristic. At AXA XL, we know that an inclusive culture and enables business growth and is critical to our success. That’s why we have made a strategic commitment to attract, develop, advance and retain the most inclusive workforce possible, and create a culture where everyone can bring their full selves to work and reach their highest potential. It’s about helping one another — and our business — to move forward and succeed.

• Five Business Resource Groups focused on gender, LGBTQ+, ethnicity and origins, disability and inclusion with 20 Chapters around the globe.
• Robust support for Flexible Working Arrangements
• Enhanced family-friendly leave benefits
• Named to the Diversity Best Practices Index
• Signatory to the UK Women in Finance Charter

Learn more at Inclusion & Diversity at AXA XL | AXA XL. AXA XL is an Equal Opportunity Employer.

Total Rewards

AXA XL’s Reward program is designed to take care of what matters most to you, covering the full picture of your health, wellbeing, lifestyle and financial security. It provides enterprising compensation and personalized, inclusive benefits that evolve as you do.

We’re committed to rewarding your contribution for the long term, so you can be your best self today and look forward to the future with confidence.

Sustainability

At AXA XL, Sustainability is integral to our business strategy. In an ever-changing world, AXA XL protects what matters most for our clients and communities. We know that sustainability is at the root of a more resilient future. Our 2023-26 Sustainability strategy, called “Roots of resilience”, focuses on protecting natural ecosystems, addressing climate change, and embedding sustainable practices across our operations.

Our Pillars

• Valuing nature: How we impact nature affects how nature impacts us. Resilient ecosystems - the foundation of a sustainable planet and society – are essential to our future. We’re committed to protecting and restoring nature – from mangrove forests to the bees in our backyard – by increasing biodiversity awareness and inspiring clients and colleagues to put nature at the heart of their plans.
• Addressing climate change: The effects of a changing climate are far-reaching and significant. Unpredictable weather, increasing temperatures, and rising sea levels cause both social inequalities and environmental disruption. We're building a net zero strategy, developing insurance products and services, and mobilizing to advance thought leadership and investment in societal-led solutions.
• Integrating ESG: All companies have a role to play in building a more resilient future. Incorporating ESG considerations into our internal processes and practices builds resilience from the roots of our business. We’re training our colleagues, engaging our external partners, and evolving our sustainability governance and reporting.
• AXA Hearts in Action: We have established volunteering and charitable giving programs to help colleagues support causes that matter most to them, known as AXA XL’s “Hearts in Action” programs. These include our Matching Gifts program, Volunteering Leave, and our annual volunteering day – the Global Day of Giving.

For more information, please see Sustainability at AXA XL.

The U.S. base salary range for this position is USD 82,300 - 144,100.

Actual pay will be determined based upon the individual’s skills, experience and location. We strive for market alignment and internal equity with our colleagues’ pay.

At AXA XL, we know how important physical, mental, and financial health are to our employees, which is why we are proud to offer benefits such as an enterprising retirement savings plan, health and wellness programs, and many other benefits. We also believe in fostering our colleagues' development and offer a wide range of learning opportunities for colleagues to hone their professional skills and to position themselves for the next step of their careers. For more details about AXA XL’s benefits offerings, please visit US Benefits at a Glance 2026.