Associate Client Manager, Small Business Unit - Innovation Practice

The Baldwin Group; United States; Remote; USD 60,000 - 90,000; Full time

Job summary

The Baldwin Group seeks an Associate Client Manager, Commercial Risk to serve as a technical resource for clients, advisors, Insurance Company Partners and prospects while delivering prompt, high-quality service for designated accounts.

You will gather information and risk management recommendations for renewals, manage policy activity including endorsements and invoicing, and maintain strong relationships with Insurance Company Partners to support efficient renewals and carrier requirements.

Qualifications

• Ability to forge relationships with key insurance markets and carrier representatives.
• Strong technical knowledge of general insurance market conditions and underwriting appetites.
• Ability to analyze complex risk exposures, existing insurance coverages, and develop appropriate recommendations for clients and prospects.
• Ability to work as part of a team of professionals and build relationships with other Firm business segments.
• 3–5 years of related insurance experience or associated industry experience.
• Obtain and maintain a Property and Casualty license or be willing to obtain within 90 days; Bachelor’s degree preferred.

Responsibilities

• Gather information and risk management recommendations for renewals and deliver renewals and/or binders as needed.
• Assist in managing all policy activity aspects of assigned accounts including endorsements and invoicing.
• Maintain timeliness and accuracy to minimize errors and omissions claims.
• Handle quotes, changes to coverage, applications or endorsements, and collect premium when applicable.
• Review existing accounts to identify additional lines of insurance and solicit them prior to renewal.
• Cultivate relationships with Insurance Company Partners and understand carrier requirements.
• Identify opportunities to improve the firm, business segment and processes and escalate issues accordingly.

Skills

Relationship building

Insurance market knowledge

Risk analysis

Team collaboration

Licensing compliance

Customer service

Education

Bachelor’s degree preferred

Job description

Position Summary:

• The Associate Client Manager, Commercial Risk serves as a technical resource for clients, advisors, Insurance Company Partners and prospects while providing prompt, efficient, high-quality service for designated accounts.

Principal Responsibilities:

• Responsible for gathering the information and risk management recommendations for renewals and for delivering renewals and/or binders as needed.
• Assists in manages all policy activity aspects of assigned accounts including endorsements and invoicing.
• Maintains a concern for timeliness and completeness when interacting with clients, the organization and Insurance Company Partners to minimize potential for errors and omissions claims.
• Receives phone calls and office visitors requesting quotes, changes to existing coverage and/or new policies. Determines acceptability and placement, completes applications or endorsements, and collects premium when applicable.
• Reviews existing accounts to determine if additional lines of insurance should be solicited and does so by mail and/or phone prior to renewal.
• Cultivates strong relationships with Insurance Company Partners and is responsible for knowing carrier requirements and attributes.
• Looks for opportunities to improve the firm, business segment and processes. Brings issues and discrepancies to appropriate leadership.

Education, Experience, Skills and Abilities Requirements:

• Ability to forge relationships with key insurance markets and carrier representatives
• Strong technical knowledge of general insurance market conditions and specific insurance carrier underwriting appetites
• Ability to analyze complex risk exposures, existing insurance coverages, and develop appropriate recommendations for clients and prospects
• Ability to work as part of a team of professionals and build relationships with other Firm business segments
• Demonstrates Firm’s behavioral tenets, exuding behavior that is aligned with corporate culture
• At least 3-5 years of related insurance experience, or associated industry experience
• Obtain and maintain a Property and Casualty state insurance license or other state insurance license(s), as required by the State Department of Insurance to provide risk management consulting or risk transfer solutions as necessary in states where the firm functions (or be willing and able to obtain all required licenses within the first 90 days of employment).Bachelor’s degree preferred

Special Working Conditions:

• Fast-paced multi-tasking environment.

Important Notice:

• This position description is intended to describe the level of work required of the person performing in the role and is not a contract. The essential responsibilities are outlined; other duties may be assigned as needs arise or as required to support the organization.

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