Associate Client Executive II

TRSS; Ann Arbor (MI); On-site; USD 77,000 - 143,000; Full time

Job summary

A leading company in Legal and Financial Information Services is seeking an Account Manager to lead renewal efforts and drive upsell sales. The role emphasizes client satisfaction and retention, requiring strong communication and organizational skills. The company offers a competitive salary range and a comprehensive benefits package, along with opportunities for career growth and a commitment to social impact.

Benefits

Comprehensive benefits package

Paid leave

Mental health days

Retirement savings

Tuition reimbursement

Flexible work-life balance policies

Opportunities for career development

Qualifications

• Experience in account management, sales, or customer service environment.
• Knowledge of the Accounting & Audit industry is preferred.

Responsibilities

• Lead renewal efforts for existing accounts and drive upsell sales motions.
• Manage and support assigned accounts to ensure client satisfaction and retention.
• Communicate retention activities with relevant internal groups.

Skills

Communication

Organizational Skills

Analytical Skills

Decision-Making Skills

Education

University/College Degree

Job description

Employer Industry: Legal and Financial Information Services

Why consider this job opportunity:
- Salary range of $77,000 - $143,000, inclusive of base pay and target sales incentive
- Comprehensive benefits package including paid leave, mental health days, retirement savings, and tuition reimbursement
- Opportunities for career development and growth through continuous learning programs
- Flexible work-life balance policies to manage personal and professional responsibilities
- Recognized culture of inclusion and belonging with a commitment to social impact initiatives
- Chance to make a real-world impact by supporting justice, truth, and transparency globally

What to Expect (Job Responsibilities):
- Lead renewal efforts for existing accounts and drive upsell sales motions
- Assess customer needs, address concerns, and present new products and/or services
- Manage and support assigned accounts to ensure client satisfaction and retention
- Communicate retention activities with relevant internal groups
- Maintain knowledge of company products and internal business systems for efficient account management

What is Required (Qualifications):
- Experience in account management, sales, or customer service environment
- Knowledge of the Accounting & Audit industry is preferred
- Excellent verbal and written communication skills
- Strong organizational, analytical, and decision-making skills
- University/college degree may be preferred; equivalent experience may be considered

How to Stand Out (Preferred Qualifications):
- Familiarity with internal business systems to gather customer information efficiently
- Ability to meet scheduled deadlines in a fast-paced environment
- Professional attitude with a strong service orientation

#LegalServices #CustomerRetention #CareerGrowth #FlexibleWork #SocialImpact

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