Associate Client Director

Howden; United States; Hybrid; USD 120,000 - 160,000; Full time

Job summary

Howden is seeking an Associate Client Director to lead and manage complex client relationships, crafting strategic plans and guiding EB and retirement services delivery. You will expand revenue, safeguard existing business, and explore opportunities across the UK and global markets.

This full‑time role can be office-based or remote, requiring commercial acumen and seasoned stakeholder management to drive client success and strategic outcomes.

Qualifications

• Interpersonal skills to build trust with clients and the HEBW business.
• Strong communication to negotiate, influence and show empathy.
• Creativity to craft effective client solutions.
• Commercial mindset to protect revenue and grow opportunities.
• Professionalism delivering to high standards for clients.
• Commitment to ongoing self-development and learning.
• Excellent organisation and time management for a busy schedule.
• Analytical approach to questioning clients and interpreting data.
• Solid IT skills with Microsoft Office proficiency.
• Relevant industry qualification.

Responsibilities

• Consult with clients on strategic benefit and retirement needs.
• Maintain a personal portfolio and deliver EB and retirement services.
• Develop relationships to ensure satisfaction and ongoing business.
• Deliver services across EB and retirement remit.
• Identify opportunities to grow our role and revenue with clients.
• Collaborate with HEBW team to deliver services to clients.
• Maintain market knowledge to provide guidance and insights.
• Support new business pitches and proposals to win clients.
• Build relationships with protection, flex, healthcare, wellbeing and international teams to uncover opportunities.

Skills

Interpersonal skills

Communication skills

Creativity

Commerciality

Professionalism

Self-development

Organisation & Time management

Analytical Skills

IT Skills

Relevant industry qualification

Education

Relevant industry qualification

Job description

Who are we?

Howden is a global insurance group with employee ownership at its heart. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 24,000 employees spanning over 56 countries.

People join Howden for many different reasons, but they stay for the same one: our culture. It’s what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities – work / life balance, career progression, sustainability, volunteering – you’ll find like‑minded people driving change at Howden.

Howden is looking for an Associate Client Director to join the Client Director Team within the Howden Multi‑National Client Practice

As a Associate Client Director, you will play a pivotal role in leading and managing complex client relationships, building strategic plans, harnessing expert guidance to clients, and driving focused outcomes. You will be responsible for fostering strong client relationships and ensuring the successful delivery of our EB services.

At Howden, we want to hire, develop, engage and reward the best consultants in the industry.

To that end, we believe that the Associate Client Director’s role is to act as their clients’ trusted partner, building the relationship at all levels, understanding their business, people and providing them with guidance, insight and ideas to help them deliver against their benefits and wellbeing challenges and objectives.

This role demands an individual who can cultivate and maintain client relationships at the highest levels, ensuring the seamless delivery of our services and demonstrating the value of our partnership.

The successful candidate will also be responsible for expanding our role and revenue with clients. The individual must be commercially astute, safeguarding and retaining existing business while actively seeking new opportunities both within the UK and as part of our wider global business.

Please note this is a full‑time, permanent role that is either office based or remote, subject to being suitable for both parties.

Key responsibilities & accountabilities

Your role is to consult with clients on their strategic benefit and retirement needs.

• Client responsibilities will include:
• Maintain a personal portfolio of clients for whom you will be responsible for all aspects of our EB and retirement services;
• Develop strong relationships with those clients, to ensure their satisfaction and continued business;
• Consult with those clients, on their business, people and benefits challenges and opportunities, developing a deep understanding of their business and needs.
• Taking responsibility for the delivery of all services within the EB and retirement remit.
• Create and identify opportunities to grow our role with those clients and generate more revenue. This includes opportunities such as GBM, flex, healthcare, wellbeing, international and general insurance, working with other members of the HEBW team.
• Work with the wider HEBW team to ensure all other services are effectively delivered to those clients.
• Other responsibilities:
• Maintain a high‑level knowledge of the relevant market and products, to be able to provide the highest levels of guidance and insights;
• Support the new business team from time‑to‑time with pitches and proposals, , to support the winning of new clients into HEBW;
• Develop strong working relationships with the HEBW protection, flex, healthcare, wellbeing and international teams, to ensure client opportunities are being uncovered, developed and closed.

Skills, abilities & personal qualities

• Interpersonal skills – the ability to create trust and confidence with clients and the wider HEBW business
• Communication skills – the ability to negotiate, influence and demonstrate empathy as required
• Creativity – consult with clients and construct effective solutions reflecting their needs
• Commerciality – work in a way that creates financial opportunities for the business and protects revenue
• Professionalism – able to consistently deliver to the highest standards and expectations of our clients
• Self‑development – continue to learn and grow, as required by the different responsibilities of the role
• Organisation & Time management - highly effective at managing a busy schedule of work
• Analytical Skills - highly effective at questioning clients and analysing data and info to determine actions
• IT Skills – strong application skills, especially the Microsoft Office suite of products
• Qualifications – Relevant industry qualification

What do we offer in return?

A career that you define. At Howden, we value diversity – there is no one Howden type. Instead, we’re looking for individuals who share the same values as us:

• Our successes have all come from someone brave enough to try something new

• We support each other in the small everyday moments and the bigger challenges

• We are determined to make a positive difference at work and beyond

Reasonable adjustments

We’re committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs. Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours* or hybrid working*.

*Not all positions can accommodate changes to working hours or locations. Reach out to your Recruitment Partner if you want to know more.

Permanent